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  1. Joined : Aug 2015
    Posts : 610
    W10
       02 Sep 2015 #21

    cotylee1991 said: View Post
    Back on Windows 7 now, still getting the same error when I try to install iTunes.
    So going back really paid out. ;-)

    When you run the iTunes installer, did you make sure that you have executed it with "Run as administrator" privileges? Admins can create new services - non-admins can't.
      My System SpecsSystem Spec


  2. Joined : Sep 2015
    Posts : 6
    Windows 10 Home
       02 Sep 2015 #22

    Joergi said: View Post
    So going back really paid out. ;-)

    When you run the iTunes installer, did you make sure that you have executed it with "Run as administrator" privileges? Admins can create new services - non-admins can't.
    Yeah I tried running it as an Admin the second and third attempt.
    That's what's weird, I'm the Admin, I run as an Admin, and it says it can't create a new service.
      My System SpecsSystem Spec

  3.    02 Sep 2015 #23

    cotylee1991 said: View Post
    Yeah I tried running it as an Admin the second and third attempt.
    That's what's weird, I'm the Admin, I run as an Admin, and it says it can't create a new service.
    I'm wondering if you could fire up regedit and search for the key below and the values on the left:
    Click image for larger version. 

Name:	HKEY_LOCAL_MACHINE.png 
Views:	5 
Size:	35.7 KB 
ID:	35326
    This might be a way to force the windows installer to recognize the location of the msi file.
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 6
    Windows 10 Home
       02 Sep 2015 #24

    SoFine409 said: View Post
    I'm wondering if you could fire up regedit and search for the key below and the values on the left:
    Click image for larger version. 

Name:	HKEY_LOCAL_MACHINE.png 
Views:	5 
Size:	35.7 KB 
ID:	35326
    This might be a way to force the windows installer to recognize the location of the msi file.
    I don't have a folder that starts with "477..." like you do.
      My System SpecsSystem Spec

  5.    02 Sep 2015 #25

    cotylee1991 said: View Post
    I don't have a folder that starts with "477..." like you do.
    OK, it might be a different number for each PC. If you search within the "HKEY_LOCAL_MACHINE\Software" for "iTunes" and keep hitting the F3 key you will probably find it. It might be that you could add a new sub key that points to the correct folder where your msi is residing? That would be sweet if it works. BTW, as I remember I fixed my problem by editing (I believe) this key. Its hard to remember since I was trashing around so much trying to find a fix that worked. On two PCs no less!

    If this doesn't work the only other thing I know to do is a clean install. If you can back up all of you data and have all of your application install media/keys then this would be the way to go.

    Apple has known about these issues since at least 2005 and has done nothing to help users. It even happens on Macs.
    Last edited by SoFine409; 02 Sep 2015 at 13:29.
      My System SpecsSystem Spec

  6.    02 Sep 2015 #26

    SoFine409 said: View Post
    OK, it might be a different number for each PC. If you search within the "HKEY_LOCAL_MACHINE\Software" for "iTunes" and keep hitting the F3 key you will probably find it
    Another way is the use the registry cleaner function in CCleaner. Just scan for issues, don't do fix selected issues - it will tell you all registry keys where the path doesn't exist. Then you can either create this path manually or update the registry key to where you put the .msi
    Attached Thumbnails Attached Thumbnails Capture.PNG  
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 610
    W10
       02 Sep 2015 #27

    If I understood you correctly, the problem is that you are missing this msi file. You need that file and your problem is basically solved. Why do you have to modify the registry now? If you have that file, put it in the right location, inside the folder C:\ProgramData\Apple Computer\Installer Cache\iTunes 12.x.x.xx\ and the setup should be working!
      My System SpecsSystem Spec

  8.    02 Sep 2015 #28

    Joergi said: View Post
    If I understood you correctly, the problem is that you are missing this msi file. You need that file and your problem is basically solved. Why do you have to modify the registry now? If you have that file, put it in the right location, inside the folder C:\ProgramData\Apple Computer\Installer Cache\iTunes 12.x.x.xx\ and the setup should be working!
    Hi Joergi,
    I think he has the file its just that the uninstaller/installer is giving him the message that the location is not accessible even thought he can clearly see the file and folder in windows explorer. I suspect that one of the registry keys related to the msi file needs to be corrected.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 610
    W10
       02 Sep 2015 #29

    If the file is at the right location and it still does not work, I would make sure that it has right NTFS permissions.
      My System SpecsSystem Spec

  10.    02 Sep 2015 #30

    Joergi said: View Post
    If the file is at the right location and it still does not work, I would make sure that it has right NTFS permissions.
    That's definitely something I would try - great suggestion!
      My System SpecsSystem Spec


 
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