New build keeps freezing. more frequent

alltroid · 06 Dec 2019

Hi guys so. im running a
AMD Ryzen 5 2400G with Radeon Vega Graphics, 3600 Mhz,

the computer ran great for a week or so but then every so often it completely freezes up. Its beginning to happen more frequent the more I use the computer.

Here is a link to by BSOD dump using v2 log collector:
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

I hope someone can help me figure out this mystery i would be very great full!
meanwhile i am going to run a memory test and double check that my drivers are updated.

I hope i included enough info. This is the first time I posted something about this. Let me know if you need more information. i'm running windows (10 version 1809 build 17763.864)

thanks

Ztruker · 06 Dec 2019

Is it BSODing or freezing? If no BSOD then this is no the right forum to persue a fix.
I'll take a look at your zip and see if there are any BSODs showing in it.

Back in a bit.

Edit: Nope, you have not had any BSODs. I'll ask one of the admins to move this thread to Performance & Maintenance.

alltroid · 07 Dec 2019

Thats weird because i know i seen a blue screen 1 time for a fact. but other than that it has just froze. I just assumed that it would have resulted in a eventual blue screen if left long enough.

Plankton · 07 Dec 2019

Make sure you have the dump file setting enabled. I think it's off by default.

YouTube

Ztruker · 07 Dec 2019

I pulled the WER data from msinfo32.nfo and there was not a single BSOD recorded.

FreeBooter · 08 Dec 2019

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

zbook · 10 Dec 2019

1) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

2) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

3) Upgrade the BIOS: American Megatrends Inc. P5.50, 12/20/2018 > 6.0
ASRock > AB350M Pro4

4) BSOD occurred on 11/25 and 12/1

5) Please read these links on Windows driver verifier: (learn reset and bootmode commands)
Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

6) Make a new restore point:
Create System Restore Point in Windows 10

alltroid · 13 Dec 2019

sorry for such a late reply. I am just now getting to trying these things. So does it look like my bios is out dated?

- - - Updated - - -

would it be a good idea to disable the p states in my bios just in case there is an issue of the cpu when it downclocks (under a small load)