There were approximately 7 crashes between 11/27 and 12/18/2017
There was 1 critical thermal event.
There was 1 crash dump failed and no dumps.
The event logs display controlled WHEA errors.
For all tests/steps please post images into the thread.
If there are problems posting images please use one drive or drop box share links.
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) chkdsk /x /f /r
This may take many hours so plan to run overnightC:\Windows\system32>chkdsk /x /f /rThe type of the file system is NTFS.Cannot lock current drive.Chkdsk cannot run because the volume is in use by anotherprocess. Would you like to schedule this volume to bechecked the next time the system restarts? (Y/N)
Type: y
reboot
6) use the information in this link to find the chkdsk report in the event viewer and post the report into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
7) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
8) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
10) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
11) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
12) Click analyze > look for dead or deaddead in the results > post the results into the thread
13) Run the DM log collector after all of the above steps and post a zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions - Windows 10 Forums
14) Run HDTune:
http://www.hdtune.com/
to check the health,
scan for errors, no quick scan but full scan
run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 General Tips Tutorials
15) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
16) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 32 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
If you need to use the computer preventing the full test on 32 GB RAM you can remove 16 GB and test 16 GB for 2 tests so that all of the RAM / DIMM are tested.
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials
The testing that can be performed overnight include:
chkdsk /x /f /r
HD Tune full error scan
Memtest86+ version 5.01
Code:
Event[1725]: Log Name: System Source: volmgr Date: 2017-12-08T19:10:07.640 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: MSI Description: Dump file creation failed due to error during dump creation.
Code:
Event[3029]: Log Name: System Source: Disk Date: 2017-12-17T19:06:36.411 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: MSI Description: An error was detected on device \Device\Harddisk2\DR5 during a paging operation.
Code:
Event[3030]: Log Name: System Source: iaStorA Date: 2017-12-17T19:17:04.911 Event ID: 129 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: MSI Description: Reset to device, \Device\RaidPort0, was issued.
Code:
Event[3241]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-12-18T22:10:04.125 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: MSI Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x0Vendor ID:Device ID: 0x8086:0xA110Class Code: 0x30400The details view of this entry contains further information.
Code:
Event[2221]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-12-12T23:40:24.503 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: MSI Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.
Code:
Event[1205]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-12-01T23:26:21.813 Event ID: 17 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: MSI Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x0Vendor ID:Device ID: 0x8086:0xA110Class Code: 0x30400The details view of this entry contains further information.
Code:
Event[947]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2017-11-29T15:50:15.253 Event ID: 86 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: MSI Description: The system was shut down due to a critical thermal event. Shutdown Time = ?2017?-?11?-?29T15:50:15.252970200Z ACPI Thermal Zone = \_TZ.THRM _CRT = 373K