Incredibly Poor Performance on a Powerful Laptop.

Hello

I have owned this computer for about a year and it has started to struggle with very simple tasks such as gaming on small games that it really should not have any problems with. I cannot play any games without having FPS fluctuations anywhere and I have updated all my drivers. I think.

I have tried using Nvidia Experience to Optimize my games, but that just makes them harder to run as it makes the graphics too good and my computer can't run it.

What on earth is going on?

I hope you can help and have updated all my specs.

Thanks in advance.

Hello. Thanks for helping me

My version of Windows is Windows 10 Version 1709 (OS Build 16299.125)

I have attached an image of my Task Manager which seemed to be OK.
My Device Manager was all OK, no exclamation marks.
Chkdsk was run on a reboot, not sure if the log is needed but was found through Event Viewer and attached.
Updates all installed fine

scannow came back all fine
Uninstalled Malwarebytes for the time being.

Thanks for helping me and I hope this will help.

This is a log collector that we use in another forum.
Run the DM log collector and post a zip into the thread for troubleshooting.
BSOD Crashes and Debugging - Windows 10 Forums

OK, I had the program downloaded for when I had a BSOD. Attached.

There were approximately 7 crashes between 11/27 and 12/18/2017
There was 1 critical thermal event.
There was 1 crash dump failed and no dumps.
The event logs display controlled WHEA errors.

For all tests/steps please post images into the thread.
If there are problems posting images please use one drive or drop box share links.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) chkdsk /x /f /r
This may take many hours so plan to run overnightC:\Windows\system32>chkdsk /x /f /rThe type of the file system is NTFS.Cannot lock current drive.Chkdsk cannot run because the volume is in use by anotherprocess. Would you like to schedule this volume to bechecked the next time the system restarts? (Y/N)

Type: y
reboot

6) use the information in this link to find the chkdsk report in the event viewer and post the report into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

7) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
8) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread
9) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
> on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
> on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread
10) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread
11) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
http://www.resplendence.com/whocrashed
12) Click analyze > look for dead or deaddead in the results > post the results into the thread
13) Run the DM log collector after all of the above steps and post a zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums
BSOD - Posting Instructions - Windows 10 Forums

14) Run HDTune:
http://www.hdtune.com/
to check the health,
scan for errors, no quick scan but full scan
run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 General Tips Tutorials

15) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

16) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 32 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
If you need to use the computer preventing the full test on 32 GB RAM you can remove 16 GB and test 16 GB for 2 tests so that all of the RAM / DIMM are tested.
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials

The testing that can be performed overnight include:
chkdsk /x /f /r
HD Tune full error scan
Memtest86+ version 5.01

Code:

Event[1725]:  Log Name: System  Source: volmgr  Date: 2017-12-08T19:10:07.640  Event ID: 161  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MSI  Description: Dump file creation failed due to error during dump creation.

Code:

Event[3029]:  Log Name: System  Source: Disk  Date: 2017-12-17T19:06:36.411  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MSI  Description: An error was detected on device \Device\Harddisk2\DR5 during a paging operation.

Code:

Event[3030]:  Log Name: System  Source: iaStorA  Date: 2017-12-17T19:17:04.911  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: MSI  Description: Reset to device, \Device\RaidPort0, was issued.

Code:

Event[3241]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-18T22:10:04.125  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: MSI  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x0Vendor ID:Device ID: 0x8086:0xA110Class Code: 0x30400The details view of this entry contains further information.

Code:

Event[2221]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-12T23:40:24.503  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: MSI  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x4Vendor ID:Device ID: 0x8086:0xA114Class Code: 0x30400The details view of this entry contains further information.

Code:

Event[1205]:  Log Name: System  Source: Microsoft-Windows-WHEA-Logger  Date: 2017-12-01T23:26:21.813  Event ID: 17  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: MSI  Description: A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)Bus:Device:Function: 0x0:0x1C:0x0Vendor ID:Device ID: 0x8086:0xA110Class Code: 0x30400The details view of this entry contains further information.

Code:

Event[947]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2017-11-29T15:50:15.253  Event ID: 86  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: MSI  Description: The system was shut down due to a critical thermal event.             Shutdown Time = ?2017?-?11?-?29T15:50:15.252970200Z             ACPI Thermal Zone = \_TZ.THRM             _CRT = 373K

I managed to do Chkdsk and HDTune. I have burned an ISO for Memtest which I will do tonight and will take a while.

Results attached.

If any of the games are "older" do you have the Visual C++ from 2005, 2008, 2010, 2012 and 2013 installed ?

I have made sure through Nvidia Control Panel that everyone uses "High-End Processor". The game I am trying to play only game out last year but I have all C++ from 2013-2008 only missing 2012.

Big problem though, I can't seem to boot from either a USB or an Disk for Memtest. I have tried boot manager and BIOS, the boot device is selected first, however, my computer just boots normally, however it hangs for a second especially when using a Disk while the Drive spins so I'm guessing I might have burnt it incorrectly. I'm not sure though and I have no idea why it's not booting.

Thank you all for all the help you have given me and I will keep trying to boot Memtest and get these results to you.

I downloaded GPU-Z just to check and the first driver that came up was my Intel, this may mean nothing though as it might just mean that it's my integrated card, but I thought I would mention it.