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Hello, I upgraded my Windows 7 PC to 10 yesterday and encountered the same problem. I thought upgrade was done so I logged in, did some things, logged off and restarted. Then all my document files and photos were gone!! There were all there when I initially logged in I searched everywhere including /user, /temp/, windows.old, etc. but I couldn't find them.
Then I saw a post about Stellar Phoenix and installed and ran it. And I could recover all of my files!!! It's free up to 1GB recovery. Since I had files over 40GB, I had to purchase it ... ($99 ) But I couldn't lose all my files so ... Anyways, if anybody is having the same issue, I highly recommend the software. Seriously Microsoft ... why don't you show some warnings or instructions!!
(Update) I preemptively posted above. I couldn't recover 'all' of my files - could recover about 2/3 of them. But it was much better than losing all ... I could recover some very important files and photos. But this shouldn't have happened to anybody!
Last edited by sumi; 29 Dec 2015 at 18:31.
I thought I was going mad when I upgraded from Windows 7 to 10 and none of my Documents or Pictures were in the correct folders. I found them and moved them into the new Documents and Pictures folders so I could see them. Why oh why did I move and not copy them? and why oh why does Microsoft not tell you the upgrade is in two parts so DON'T move any files????
I used another forum and someone is kindly trying to help with my lost data. Yes, everything has gone from the new Documents folder as the contents of the old My Documents (which I had carefully emptied in moving everything to where I thought it should be) was reinstated on the 2nd bootup i.e. the 2nd part of the upgrade.
I have learnt over the past few days to download Shadow Explorer which then finds all those missing files - yippee I thought - but they are all corrupted and NOTHING will open, not a document, a picture, a jpg or anything at all. I could cry
Has anybody had any success with recovering corrupted data?
Basically the same thing happened to me ... when I upgraded and logged in first time, I copied (that's what I thought) files to new directory and the next time when I logged in, everything was gone. Anyways, I used Stellar Phoenix Windows Recovery software. I could recover about 2/3 of files, although I still lost some old photos and some recovered files are corrupted. Just better than nothing
Hello,
This is exactly what happened to me.
After a long installation of windows 10 it appeared to have completed and I had access to all my folders.
I found all my document files (music, downloads, pictures, etc) in C:/users/nameuser/...., and duly moved them to the new folders.
Everything appeared to be there and worked, so I was content.
On rebooting the computer appeared to go through a complete startup process and on completion, to my horror, all my files were gone from the new location and not in C:/users/nameuser either.
Could you or someone help me please??????
This just happened to me today! I thought the update was finished & i noticed that my files are not in the same place i left them so i moved them back, and somehow i restarted my laptop, when i tried opening my files it says that they're not found or might be deleted, so i searched in c:/ but the folders are empty!
Did anybody found a solution? I lost very very important files
Files could be hidden. File Explorer Options->View->Show hidden files and folders (check on)
Always backup before doing upgrades , installations, etc. Macrium Reflect
Hello,
I made an account just to thank you.
I had the same problem. I was searching the whole day for a solution and nothing worked.
After reading your post, i made excaclty the steps you wrote and it worked.
PS: I spend more time to create an account in this forum, rahter than saving my files
But i felt the need to thank you, there were really important files for me.