playing game and computer restarts error info in description help


  1. kmorgan1897
    Posts : 1
    windows 10
       New #1

    playing game and computer restarts error info in description help


    I just got a pc yesterday and I don't know like really anything about it and I downloaded the new windows ten update they had then I downloaded 2 games asphalt 8 airborne and some fps while playing both games my computer complete shut down and come screen came up and gave me a loading percentage and said : Error Information - THREAD STUCK IN DEVICE DRIVER'' can anyone please help me I don't really know what I'm at with this and this is the only thing I could think of to do because the Microsoft help line is closed right now
      My Computer
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  3. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    There is a log collector that we use in the bsod forum that will collect msinfo32, dxdiag, event.vwr and other logs for troubleshooting.
    Please post the zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My Computer
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