1.    4 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 1
    windows 10

    playing game and computer restarts error info in description help


    I just got a pc yesterday and I don't know like really anything about it and I downloaded the new windows ten update they had then I downloaded 2 games asphalt 8 airborne and some fps while playing both games my computer complete shut down and come screen came up and gave me a loading percentage and said : Error Information - THREAD STUCK IN DEVICE DRIVER'' can anyone please help me I don't really know what I'm at with this and this is the only thing I could think of to do because the Microsoft help line is closed right now
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,915
    windows 10 professional version 1607 build 14393.969 64 bit

    There is a log collector that we use in the bsod forum that will collect msinfo32, dxdiag, event.vwr and other logs for troubleshooting.
    Please post the zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

 


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