HPs uncompatible with Windows 10

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  1. Posts : 82
    Windows 10 Home

    HPs uncompatible with Windows 10

    I bought an HP Envy Model #15M-BP011DX from Best Buy five days ago. Got it all set up, customized. Asked mutltiple questions here. I had realized the boot up time was ridiculously long; so, when got around to addressing that, decided best to call the Geek Squad. They had me do an online tune up. Well, $39.99s later, no resolution. Online tech said get an on site inspection to look at operating system. Called local store, explaining problem and efforts so far. That person told me the 8+ minute boot up is an ongoing vendor problem nation wide with HPs and Windows 10. Now they tell me. Anyway, thought it only fair to share what I learned. Rebooting my computer hunt. Was told ASUS or ACER. Dell, ehh.
      My Computer

  2. Brink's Avatar
    Posts : 56,339
    64-bit Windows 10 Pro for Workstations build 21359

    Hello RLAR,

    That sounds like a bunch of BS from Best Buy. Most likely, it could be from some installed bloatware from HP or some other source.

    I'm not having any issues on my two HP laptops running Windows 10.
      My Computers

  3. Posts : 82
    Windows 10 Home
    Thread Starter

    Holy cow. My head is bulging from all that's been stuffed into it. The online tech seemed to have looked at everything. I watched his movements. Took maybe an hour. Expected him to eliminate the "bloatware." Still, pretty sure I'm done with this particular journey. Thanks for the support.
      My Computer

  4. Brink's Avatar
    Posts : 56,339
    64-bit Windows 10 Pro for Workstations build 21359

    Usually the techs won't uninstall any software since they don't know what you may or may not want to keep. Luckily, it's not hard for you to uninstall any software you don't want.

    If you like, you could see if resetting Windows may help if you didn't have the issue originally.

    Reset Windows 10 Windows 10 Installation Upgrade Tutorials
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  5. Plankton's Avatar
    Posts : 2,078
    Windows 10 Pro

    Got it all set up, customized.
    This is what concerns me.....what does that mean. Yes....totally agree with resetting windows.

    Question: Was this a display model? Since you just bought it....with big ticket electronic items, you have a 15 day return period from best buy. I'd try the reset first and if that doesn't work....I would take it back. Either exchange it or get my money back and apply to something else.
      My Computer

  6. Posts : 1,720
    Windows 10 Home

    "I bought an HP Envy Model #15M-BP011DX from Best Buy five days ago. "

    Why are they charging you, isn't this still under warranty, even if a floor model or refurb ? I service two family Envy 15's and have an Envy 17 myself with zero startup issues, it's NOT an HP model problem ! Take it back and have them either reset it or exchange it for something else.
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  7. Posts : 1,286

    You just don't buy from Best Buy.
    If the return period hasn't yet ended, take it back!
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  8. NavyLCDR's Avatar
    Posts : 15,515
    Windows 10 Pro

    margrave55 said:
    You just don't buy from Best Buy.
    If the return period hasn't yet ended, take it back!
    I disagree. I've had very good luck with Best Buy.
      My Computer

  9. Posts : 38,400
    windows 10 professional version 1607 build 14393.969 64 bit

    This is the DM log collector that we use in the bsod forum.
    It will collect Msinfo32, dxdiag, event.vwr logs etc.
    1) Please post a zip so that we can troubleshoot the computer:
    BSOD - Posting Instructions - Windows 10 Forums

    2) If not already installed please download and install the HP UEFI diagnostics:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    3) In the evening power on the computer rapidly clicking the F2 or F10 key.
    Open the bios UEFI diagnostics and run the loop until failure test.
    The duration of testing depends mostly on the size of the drive and the RAM.
    In the AM there should be at least 1 -2 testing loops.
    If there is a failure it will stop automatically.
    If it is running in the AM that is a good sign.
    Then click the keyboard escape key to abort the testing.
    View the UEFI logs to confirm the pass.

    4) Please post into the thread the results of the UEFI diagnostics.

    5) After the above place the computer in clean boot:
    Using administrative command prompt:
    a) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    b) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    6) shutdown /r (you will reboot the computer so that it is in clean boot)

    7) Evaluate the performance on your computer in clean boot during typical use.

    8) Are the boots faster or slower?
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  10. indianacarnie's Avatar
    Posts : 1,327
    Windows 10 Home x64

    I too haven't had any problems with Best Buy, don't think their Geek Squad is all that ... robbery imho... but as far as hardware is concerned , no problems at all. Just the opposite in fact.

    Boot times of EIGHT MINUTES are most definitely NOT "normal" for ANY make of computer these days. Like Plankton, I too wonder about what you mean by "all set up and customized". What was the boot time BEFORE your set up/customization? Going with the majority here and recommend a reset at the minimum.

    If you feel you need to optimize/tweak your system, here's a link to our tutorial on the SAFE way to do that :

    Optimize Performance of Windows 10 Windows 10 Performance Maintenance Tutorials
      My Computer

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