Can not make any change to Start menu!

I've just reinstalled windows today, and after all updates finished, I can not make any change to the Start menu except moving tiles that already be there. When I add new app to start menu and move its tile... the start menu crashes and any change is reverted.

This is what I get in Event Log:

Faulting application name: ShellExperienceHost.exe, version: 10.0.15063.0, time stamp: 0x58ccb9b0
Faulting module name: Windows.Shell.UnifiedTile.CuratedTileCollections.dll, version: 10.0.15063.250, time stamp: 0x8ab0dd4bException code: 0xc0000005
Fault offset: 0x000ea356Faulting process id: 0x4f8
Faulting application start time: 0x01d2e0359ab99c2bFaulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\System32\Windows.Shell.UnifiedTile.CuratedTileCollections.dll
Report Id: 3841d47b-58ea-4566-ba09-d00d107fef4f
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.15063.332_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

And these are commands I tried:

- sfc \ scannow
- Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}rundll32.exe shell32.dll,Control_RunDLL srchadmin.dll
- Dism /online /Cleanup-Image /StartComponentCleanup
- Dism /Online /Cleanup-Image /ScanHealth
- Dism /online /Cleanup-Image /StartComponentCleanup
- chkdsk c: /f

So is there any solution for me to fix this without reset windows?

dalchina said:

Hi, you could try:
Reset Start Layout in Windows 10 Windows 10 Customization Tutorials

Clear Live Tile Cache on Start in Windows 10 Windows 10 Performance Maintenance Tutorials

Start Menu Troubleshooter in Windows 10 Windows 10 Customization Tutorials

The first method, I don't know how to rename the Database folder when it's in use
The 2nd and the 3rd method, I tried but they're both not worked.

dalchina said:

I would imagine you may be struggling with the need to swap users in the first one, but that's only a guess.



Remember to click on the links for further guidance.


Have you installed any programs or made any configuration changes?

I wouldn't expect you to have such problems having just installed Windows, nor should there be a need to run the series of commands that you did.

If you create a new user for test purposes, how does the start menu behave?

It really works . Thanks for your kindly help.

But I was wondering... is this error my fault or just windows update messing it up.
Only thing I do after windows update is installing Chrome and change only one setting in Group policy called "Turn off consumer experiences" (to stop windows from installing some weird apps)

So what's up with this error? Does the EventLog I mentioned in the first post tell anything? If not, then where should I get the log file? I really would like to know that.

Thanks!

dalchina said:

Do you mean using the tutorial worked, or creating a new user- two different things?

I mean the first tutorial you gave me is worked. My start menu is working normal now.

dalchina said:

"Turn off consumer experiences" - may be linked, as the log refers to ShellExperienceHost.exe

This is the only reason I can think about cause' I changed not thing to the fresh-new system except this.