PC randomly restarting while in sleep mode?

Bros3ph · 1 Week Ago

I have my PC to auto sleep after an hour or two of being idle. For the past 2-3 weeks, at some point while I'm sleeping (and my PC is in sleep mode), my PC reboots itself. I checked Event Viewer and it happens because of the same Critical Error every time:

(The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.) [Event ID: 41]

Other things that could potentially be helpful: I don't have much open; maybe a Firefox window and Signal/a couple lightweight programs that I typically use. I have the PC/Monitors to sleep after an hour and the hard disk to shut off after 2 hours.

This problem seems to happen multiple times a week. I estimate the chance of it happening every night at around 15-20%. It's a relatively new problem, but I can't think of anything major that I've changed in the past month or two.

Windows 10 Version 22H2 (19045.4291)

dalchina · 1 Week Ago

Hi, this seems to be an abrupt shutdown which means nothing diagnostic is likely to be captured.

Once again.. separate hardware from software. Your problem sounds more likely to be hardware.

Simplify, eliminate, substitute (where possible), identify.

Does it crash if the O/S on the system disk isn't running?
- you can disconnect the internal disks and boot your PC from a live boot disk (Google if you don't know what that is) and leave it 'long enough' to see if there's a crash.

Boot to Safe Mode and leave 'long enough' and see if there's a crash.

Are you over-clocking?

Is it over-heating? (Have you checked?)

Are all RAM modules compatible and consistent?

PSU issues can cause this.

Hardware faults can too.

Have you run RAM tests? Stress tests?

Unfortunately it will require without being able to check each component individually a lot of patient experimentation to try to learn as much as you can.

spunk · 1 Week Ago

First see if this helps: https://learn.microsoft.com/en-us/tr...-id-41-restart

Also, try running in a Clean Boot. If this works, you can keep it this way, or you can add one or more Startup / Service Items at a time until the behavior returns, then you will know the culprit.

If that fails, follow the previous suggestions and test each hardware component separately on another computer.

pepanee · 1 Week Ago

I'll help you out.

1) Open Command Prompt as an Administrator, and paste:
powercfg -lastwake
to see what last woke up the computer.

2) Paste this:
powercfg -devicequery wake_armed
to see the devices that could wake up the computer.

3) Search for, and open: Device Manager
For example, double click the item under Keyboards
Press the Power Management tab.
Uncheck: Allow this device to wake the computer
Press OK
Repeat these steps for all the other entries listed in Command Prompt.

4) When complete, re-paste the following into Command Prompt:
powercfg -devicequery wake_armed
and check to see if there is anything else that could wake up the computer.

zbook · 1 Week Ago

Please run the V2 log collector > post a share link using drop box or google drive

BSOD - Posting Instructions

Bros3ph · 20 Hours Ago

zbook said:

Please run the V2 log collector > post a share link using drop box or google drive

BSOD - Posting Instructions

Here's the logs:

Dropbox

zbook · 19 Hours Ago

Some findings:

a) Last recorded BSOD Sun Mar 31 07:55:15.324 2024 (UTC - 5:00)

Cause: misbehaving Nvidia GPU drivers nvlddmkm.sys

b) Ten hangs caused by misbehaving Nvidia GPU drivers nvlddmkm.sys

c) Eight unexpected shutdowns and restarts during the prior thirty days

d) Windows update failures

e) Out of date BIOS

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging

2) Run Disk partition information > post a share link

https://www.tenforums.com/attachment...iskparinfo.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging

3) Perform Windows and defender updates > post images or share links displaying error messages and / or codes

Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic

4) Reboot

5) Open disk management > post a share link

How to Post a Screenshot of Disk Management

6) Reinstall the Nvidia drivers nvlddmkm.sys from the HP website

https://support.hp.com/us-en/drivers...ber=2MD1253KW8

7) The BIOS Version/Date AMI F.10, 7/29/2021

Upgrade the BIOS: F.10 >F.23

https://support.hp.com/us-en/drivers...ber=2MD1253KW8

8) Update the HP PC Hardware Diagnostics UEFI : 9.1 > 10.5.0.0

https://ftp.hp.com/pub/softpaq/sp152...0/sp152465.exe

9) Create a new restore point:

Create System Restore Point in Windows 10

10) After completing all of the above steps plan to run the HP PC Hardware Diagnostics UEFI overnight while sleeping:
Power on and repetitively click F2 or F10
System > extensive > loop until error
The next day if it still running and has made at least two loops > click esc > take pictures > post images or share links displaying the tests performed with results.

Code:

Name	NVIDIA GeForce RTX 3060 Ti
PNP Device ID	PCI\VEN_10DE&DEV_2486&SUBSYS_88D4103C&REV_A1\4&13356559&0&0008
Adapter Type	NVIDIA GeForce RTX 3060 Ti, NVIDIA compatible
Adapter Description	NVIDIA GeForce RTX 3060 Ti
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\windows\System32\DriverStore\FileRepository\nvhdci.inf_amd64_623f517cbca2c5c1\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdci.inf_amd64_623f517cbca2c5c1\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdci.inf_amd64_623f517cbca2c5c1\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhdci.inf_amd64_623f517cbca2c5c1\nvldumdx.dll
Driver Version	31.0.15.5222
INF File	oem152.inf (Section059 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 143 hertz
Bits/Pixel	32
Memory Address	0xA1000000-0xA20FFFFF
Memory Address	0x0000-0x11FFFFFF
Memory Address	0x10000000-0x11FFFFFF
I/O Port	0x00004000-0x00004FFF
IRQ Channel	IRQ 4294967262
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVHDCI.INF_AMD64_623F517CBCA2C5C1\NVLDDMKM.SYS (31.0.15.5222, 57.30 MB (60,078,728 bytes), 4/18/2024 7:04 AM)

Code:

nvlddmkm.sys Tue Mar 12 16:51:10 2024 (65F0EA6E)