Continuous scrolling in system menus - not documents etc though

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  1. Posts : 57
    Win 10 21H1
       #1

    Continuous scrolling in system menus - not documents etc though


    Putting the mouse in menus (start menu or drop down menus) when I scroll down it scrolls itself back to the top again.
    I've read the various suggested fixes, and tried them- even ones that don't apply ( this is desperation).
    Its not a hardware issue. Because I've swapped mice and USB wireless dongles, and disabled the keyboard. Also it doesn't happen within documents. But it does happen with my start menu and printer list. And when I tried to change mouse scroll settings it instantly scrolled up to the max number in the number of lines settings
    I've made sure the setting for turning off scrolling unused Windows is off. Or whatever it's called- as recommended.
    I've run DISM and SFC.
    I've booted into safe mode. And I've also done a clean restart.
    I've checked this applies to both users on the PC.
    I've done a system restore.
    And since I couldn't uninstall the last Widows update (because I couldn't scroll the list)I did a reimage from Macrium to a version from two weeks ago- the problem started within the last 48 hours.
    I'm at a loss to think of what else to try. All the various suggestions in threads I've seen on the internet run out at this point.
    It's making my PC very difficult, if not impossible, to use. e.g I have two printers. If I want to switch from the default to the other in the list, then the list scrolls itself to the top, which is "print to file".
    This does not happen in pages of documents or web pages. I can scroll up and down in this post, no problem, and the web page that contains it. Only in system elements (e.g. longer or drop down menus)

    After Macrium reimage I have;
    Edition Windows 10 Home
    Version 22H2
    Installed on ‎09/‎09/‎2021
    OS build 19045.2965
    Experience Windows Feature Experience Pack 1000.19041.1000.0

    Though this is presumably the version from a couple of weeks ago. it will have been the most recent version, before that. I
    Last edited by terryBernstein; 19 Jun 2023 at 05:28. Reason: Spelliing error
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  2. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @terryBernstein,

    - I know this might sound stupid, but do have the Scroll Lock on, or is it maybe stuck on for example ?
    - Have you made ANY BIOS changes that could cause this behaviour ?

    I hope this helps.
      My Computer


  3. Posts : 57
    Win 10 21H1
    Thread Starter
       #3

    Fair question


    I'd hoped it was just that.
    Unplugged keyboard- no change. Swapped mice and USB dongles- no change.
    And it doesn't happen in normal places, like documents or web pages. Only in Windows elements like scrollable menus.
      My Computer


  4. Posts : 1,728
    Windows 10 Pro x64 22H2
       #4

    terryBernstein said:
    Its not a hardware issue. Because I've swapped mice and USB wireless dongles, and disabled the keyboard. Also it doesn't happen
    I
    Does this means you also tried another USB port AND another mouse?

    Here is a potentially dangerous method because it may disable you mouse if you don't have 2 mice:
    Go to start -> settings -> System -> About -> Advanced system settings
    Here find driver installation settings and change the setting to "No" to prevent windows from downloading and installing drivers.

    Run device manager as Administrator and uninstall mouse.
    Note that this will make your mouse no longer working until reboot.

    Does that make any difference?
      My Computer


  5. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #5

    Hello @terryBernstein,

    terryBernstein said:
    Unplugged keyboard- no change. Swapped mice and USB dongles- no change.
    - Have you tried them directly plugged into the PC ?
    - Are there ANY Yellow Triangles in Device Manager ?

    I hope this helps.
      My Computer


  6. Posts : 57
    Win 10 21H1
    Thread Starter
       #6

    I have a spare (simpler but also wireless) Logitech mouse and dongle. So I tried the different combinations of USB port, dongle and mouse. I also deleted the drivers and let Windows reinstall them. But the issue doesn't occur in normal pages. Which seems to rule out any hardware problem anyway.
      My Computer


  7. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #7

    Hello @terryBernstein,

    Unfortunately, these sort of problems can be very difficult and time consuming to diagnose. You have already performed the basic diagnostics that would have been suggested to NO avail.

    It might be worth creating a System Image and then performing a Repair Install - In-Place Upgrade which will keep ALL Apps, Programs and Personal Data.

    > Repair Install Windows 10 with an In-Place Upgrade

    Just a thought !
      My Computer


  8. Posts : 1,728
    Windows 10 Pro x64 22H2
       #8

    @terryBernstein
    The only other suggestion from me is to install either driver or software for your mouse which you should find on logitech site or other manufacturer's site for the other mouse.

    I would also suggest to update all of your other drivers, especially chipset drivers to the latest version.
    That's something you did not do according to your OP.
      My Computer


  9. Posts : 57
    Win 10 21H1
    Thread Starter
       #9

    I could. I already have a set of Macrium images and used one to reimage the PC back to how it was a couple of weeks ago. (Didn't help btw)
    So I guess I have nothing to lose.
    That will have to wait till tonight (UK time) though.
    Maybe I should bite the bullet and go full Win 11?

    - - - Updated - - -

    Hmm. One factor that is unchanged is the logitech unifying programme. It's worth trying an update to that. I can check Chillblast for chipset drivers.too.
      My Computer


  10. Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #10

    Hello @terryBernstein,

    terryBernstein said:
    I could. I already have a set of Macrium images and used one to reimage the PC back to how it was a couple of weeks ago. (Didn't help btw)
    So I guess I have nothing to lose.
    That will have to wait till tonight (UK time) though.
    I personally would create a NEW System Image prior to the Repair Install - In-Place Upgrade if that is what you intend to do, although as you have stated, it did NOT help.

    Maybe others will have a few suggestions that @zebal and I have possibly missed !

    Sorry I could NOT be of more help.
      My Computer


 

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