Desktop computer crashes: doesn't wake up, reset button doesn't work

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  1. Posts : 6,361
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #11

    jimhoyle said:
    If you have suggestions on how to minimize static electricity problems, I'm happy to try. I have this anti-static mat Buy Anti-static mat ESD 50x60cm at the right price @ Electrokit but I haven't used it because I'm not sure in what configuration it might help.
    The best anti-static shield is to have the computer grounded. Is your outlet third pin grounded?
      My Computers


  2. Posts : 96
    Microsoft Windows 10 Pro for Workstations 64-bit 19044 Multiprocessor Free
    Thread Starter
       #12

    Additional hint: it seems that the computer crashes specifically when waking up the computer, not before. The computer flashes the power LED when on S3 sleep. Then I press a button to wake it up. Power LED stops flashing, now stays lit. But nothing else happens. The computer has crashed. The last System log is indeed "The start type of the Background Intelligent Transfer Service service was changed from demand start to disabled." and then the next lines are after powering up from shut down. And I found these two, as some of the first lines after powering up:

    "Kernel-Boot: The last shutdown's success status was false. The last boot's success status was true."

    "Kernel-Power: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    - - - Updated - - -

    Megahertz said:
    The best anti-static shield is to have the computer grounded. Is your outlet third pin grounded?
    Yes, it should all be normally grounded, the apartment is built in 2001, one outlet was added in 2006 (did not hear any problems from the electrician).
      My Computer


  3. Posts : 6,361
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #13

    Please edit your profile with ALL your hardware specs. It will help us to help you
    System Specs - Fill in at Ten Forums

    Lets do the basic:
    Open a CMD window as administrator and type:
    chkdsk c: /f
    It will say your disk is in use and ask if you want to schedule to next start = yes
    Restart
    Pay attention on the results, specially bad blocks, bad clusters, bad sectors etc

    Back to Windows, open a CMD window as administrator and type:
    sfc /scannow

    If it finds any corrupted files, fixing or not, reboot and run again
    Then run
    Dism /Online /Cleanup-Image /ScanHealth
    and
    Dism /Online /Cleanup-Image /RestoreHealth
      My Computers


  4. Posts : 96
    Microsoft Windows 10 Pro for Workstations 64-bit 19044 Multiprocessor Free
    Thread Starter
       #14

    I actually have done all of those just a few days ago. No difference.

    Now I've ruled out BITS, it probably is not related. Because I stopped the service for that and that didn't make a difference (the last log entry was then not BITS, but some random other event).

    My motherboard unfortunately doesn't have the boot state digits display so no information from there. But it does seem like it always crashes when trying to restore from S3 state (changes from power LED flashing to power LED lit and wake up stops there).

    As the memory doesn't seem to be the problem, and CPU/memory is not overclocked, what is the most probable culprit? Is it the motherboard? Is it possible to change to the same motherboard model (if I can find one) and continue using Windows like nothing happened? Or will my Windows stop working because of changing the motherboard?
      My Computer


  5. Posts : 6,361
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #15

    Please edit your profile with ALL your hardware specs. It will help us to help you
    System Specs - Fill in at Ten Forums

    The Win 10 license is linked to the MB. If your license isn't Retail, if you change the MB you will theoretically need another license.
    I can't say that the problem is related to hardware but most of the time is related to Windows or a corrupted program (software).

    Try a Clean Boot to Troubleshoot Software Conflicts
      My Computers


  6. Posts : 96
    Microsoft Windows 10 Pro for Workstations 64-bit 19044 Multiprocessor Free
    Thread Starter
       #16

    I now filled the system specs for my desktop computer.

    I guess the Windows 10 license is the least of the concerts, I can manage that. I'm now testing what happens when running Ubuntu and suspending there. I'll report about that in a few days.

    Is it possible that a USB device could cause this problem, ie. disconnecting the problematic USB device, the problem could end? (I will try removing USB devices after the Ubuntu suspend test.)
      My Computer


  7. Posts : 6,361
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #17
      My Computers


  8. Posts : 96
    Microsoft Windows 10 Pro for Workstations 64-bit 19044 Multiprocessor Free
    Thread Starter
       #18

    I have now finished the Ubuntu test. Which overrides the clean boot test. Because Ubuntu is super clean, ran from USB with nothing installed. All cables unchanged. Results: first day no crash, no problem. Keyboard woke up Ubuntu from Suspend. A few days later: power LED flashing, pressed keyboard, no response (strange!). Pressed the front power switch and the computer is stuck exactly as in Windows. So this rules out a problem in Windows. It's a hardware problem.

    Do you suggest I should exchange the whole motherboard?
      My Computer


  9. Posts : 6,361
    Windows 11 Pro - Windows 7 HP - Lubuntu
       #19

    Is your BIOS up to date?
    I suggest you first shutdown and remove the power cord from the PSU.
    Open the case and remove the memory sticks, apply a contact cleaner on the memory and on the slots.
    Reinsert the memories and do a extended memory test
      My Computers


 

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