Laptop frequently but irregularly locks up

lawrencera3 · 28 Sep 2021

Hi all,
Hoping someone might be able to provide some insight on an error I have been experiencing in windows 10 (build 19043).

My laptop has been regularly freezing (for around a week), without recovery. This is not a regular occurrence, as I can be stable for several hours or have several crashes within 5 minutes. This event seems to occur more frequently when certain games are running, but for others work just fine (fallout 4 seems particularly stable, for once! whereas aoe2hd crashes within minutes of starting a game), but the event sometimes occurs even with only Edge running 2 tabs.

I do not get a BSOD, however I cannot use the mouse or keyboard, and all audio stops (the video remains at whatever the screen was showing when the "crash" happens - so I end up having to reboot. Digging into error logs, I have found that the common factor seems to be 2 errors, both related to the same driver:

The driver \Driver\WudfRd failed to load for the device:
a) HID\Vid_8087&Pid_0AC2\6&2a95915c&0&0000
b) PCI\VEN_8086&DEV_1903&SUBSYS_08A11028&REV_07\3&11583659&0&20

Chronologically, the PCI error occurs before the HID one in the log.

This doesn't seem to be a software related bug - since the machine has stopped when only the desktop was running - however a quick google suggests it may be a driver incompatibility issue? (I am not sure how to verify this, or what actions to take to resolve it if this is the case)

Actions already taken:
Virus scan (windows defender and malwarebytes)
I have run sfc /scannow, which initially found and corrected errors, but the problem has persisted (if less frequently). Further attempts to use sfc indicate no integrity violations exist.

I am sure more info on my system will be useful - but as I am not sure what info is useful, please just ask me!

Many thanks,

Update: I have since had a further crash, with only the PCI\VEN_8086&DEV_1903&SUBSYS_08A11028&REV_07\3&11583659&0&20 version of the error log occurring.

MaloK · 28 Sep 2021

Hi,

The device in question is the Intel(R) Dynamic Tuning Processor Participant, Intel(R) Processor Power and Thermal Controller.

You can check...

1) If your not overclocking a little too much

2) If there is bios update availlable.
3) Run sfc /scannow
4) Roll back Intel Dynamic Platform Thermal Framework Driver. (if availlable)
5) Re-install chipset software.
6) Re-install Intel Dynamic Platform Thermal Framework Driver.
7) Run windows update.

lawrencera3 · 28 Sep 2021

Thanks for that!

Glad someone can make more sense of that string than I can

I did reinstall intel management components from my manufacturer as a repair, which seemed to do something and I haven't crashed since - and my fans have been spinning up more than they were previously (which admittedly seemed to be wayyy less than they should!).

So hopefully that has solved it (fingers crossed!)