PC won't enter sleep mode on its own:

Mcd73165 · 03 Aug 2020

Hi. As of a few days ago my HP desktop running Windows 10 2004 stopped entering sleep mode. The computer is only about 3 years old or so. I have never encountered this problem before. I can put it to sleep manually and it will stay asleep until I wake it or a scheduled scan task wakes it. I researched the issue extensively and tried everything I could find to fix it without success. I also ran a System File Scan with no problems found. I even restored the pc back to version 1909 with a Macrium Reflect image and problem still existed. I restored it back with my version 2004 image. At this point I'm thinking there may be a problem within the computer itself. There are no processes or programs that are causing the problem. I even updated the chipset driver to no avail. Any suggestions would be much appreciated. Thanks.
Mark

zbook · 03 Aug 2020

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan

7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

8) Run the V2 log collector > upload results directly into this thread:
BSOD - Posting Instructions
How to Upload and Post Screenshots and Files at Ten Forums

9) Open troubleshoot settings > Power > run the troubleshooter > post images of the results into the thread

https://support.hp.com/us-en/document/c03383935

Mcd73165 · 03 Aug 2020

zbook said:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan

7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

8) Run the V2 log collector > upload results directly into this thread:
BSOD - Posting Instructions
How to Upload and Post Screenshots and Files at Ten Forums

9) Open troubleshoot settings > Power > run the troubleshooter > post images of the results into the thread

https://support.hp.com/us-en/document/c03383935

Thanks for your reply. I have done everything you suggested previously and just did them again. Everything is good. As far as the Power Troubleshooter goes (did this previously also) it only disables the Screen Saver.

zbook · 03 Aug 2020

When available please upload V2 directly into this thread.

For all steps / tests please post images into the thread:

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

Mcd73165 · 03 Aug 2020

zbook said:

When available please upload V2 directly into this thread.

For all steps / tests please post images into the thread:

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

I don't know what V2 collector is.

OldNavyGuy · 03 Aug 2020

You can download it here -

BSOD - Posting Instructions

Mcd73165 · 03 Aug 2020

Attachment 291067
I hope I did this correctly. Thanks.
Mark

zbook · 03 Aug 2020

For all steps / tests please post images into the thread:

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

Please perform the following steps:

1) The BIOS: Version/Date AMI F.43, 7/1/2019
Upgrade the BIOS: F.43 > F.45 Rev.A Jul 9, 2020
https://support.hp.com/us-en/drivers...-1?sku=Z5L89AA

2) Open administrative command prompt and type or copy and paste:
3) wmic recoveros set autoreboot = false
4) wmic recoveros set DebugInfoType = 7
5) wmic recoveros get autoreboot
6) wmic recoveros get DebugInfoType
7) bcdedit /enum {badmemory}

8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

9) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

10) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

11) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

12) Run the Windows power troubleshooter > post images of the results into the thread

13) Download and install HP UEFI hardware diagnostics version 7.7.0:
https://www8.hp.com/us/en/campaigns/.../pc-diags.html

14) Power on the computer and repetitively click F2 > run the HP UEFI hardware diagnostics overnight > extensive > loop until error > the next day if it displays 2 or more loops > click esc > run component tests as needed (many are interactive) > take pictures of the tests performed with the results > post images using a share link (one drive, drop box, or google drive)

Code:

Event[6062]:
  Log Name: System
  Source: Microsoft-Windows-Power-Troubleshooter
  Date: 2020-08-03T19:56:01.8880000Z
  Event ID: 1
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-PD413K7
  Description: 
The system has returned from a low power state.

Sleep Time: ?2020?-?08?-?03T23:45:22.608134800Z
Wake Time: ?2020?-?08?-?03T23:55:57.543545800Z

Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Code:

Event[6057]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2020-08-03T19:45:26.0260000Z
  Event ID: 42
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PD413K7
  Description: 
The system is entering sleep.

Sleep Reason: Application API

Event[6058]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2020-08-03T19:45:27.2330000Z
  Event ID: 107
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PD413K7
  Description: 
The system has resumed from sleep.

Code:

Event[6054]:
  Log Name: System
  Source: Microsoft-Windows-Power-Troubleshooter
  Date: 2020-08-03T19:42:51.5650000Z
  Event ID: 1
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-PD413K7
  Description: 
The system has returned from a low power state.

Sleep Time: ?2020?-?08?-?03T23:34:30.104531400Z
Wake Time: ?2020?-?08?-?03T23:42:46.564038400Z

Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Code:

Event[6049]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2020-08-03T19:34:34.7650000Z
  Event ID: 42
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PD413K7
  Description: 
The system is entering sleep.

Sleep Reason: Application API

Event[6050]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2020-08-03T19:34:35.9470000Z
  Event ID: 107
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PD413K7
  Description: 
The system has resumed from sleep.

Mcd73165 · 03 Aug 2020

I updated the bios and here are the results of the 5 command prompt results. Thanks so much for your time and help!

Microsoft Windows [Version 10.0.19041.388](c) 2020 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\DESKTOP-PD413K7\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7Updating property(s) of '\\DESKTOP-PD413K7\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros get autorebootAutoRebootFALSEC:\WINDOWS\system32>wmic recoveros get DebugInfoTypeDebugInfoType7C:\WINDOWS\system32>bcdedit /enumWindows Boot Manager--------------------identifier {bootmgr}device partition=\Device\HarddiskVolume1path \EFI\Microsoft\Boot\bootmgfw.efidescription Windows Boot Managerlocale en-USinherit {globalsettings}default {current}resumeobject {62e11f9f-b0b8-11ea-af3e-f94685cf1c3c}displayorder {current} {048bb8c7-aa6b-11e9-b20e-40a3cc134b0a}toolsdisplayorder {memdiag}timeout 10Windows Boot Loader-------------------identifier {current}device partition=C

ath \WINDOWS\system32\winload.efidescription Windows 10locale en-USinherit {bootloadersettings}recoverysequence {105fcf37-b097-11ea-b2e8-18602478b84e}displaymessageoverride Recoveryrecoveryenabled Yesisolatedcontext Yesallowedinmemorysettings 0x15000075osdevice partition=C:systemroot \WINDOWSresumeobject {62e11f9f-b0b8-11ea-af3e-f94685cf1c3c}nx OptInbootmenupolicy StandardWindows Boot Loader-------------------identifier {048bb8c7-aa6b-11e9-b20e-40a3cc134b0a}device ramdisk=[C:]\boot\macrium\WinREFiles\media\sources\boot.wim,{ramdiskoptions}path \windows\system32\boot\winload.efidescription Macrium Reflect System Recoveryosdevice ramdisk=[C:]\boot\macrium\WinREFiles\media\sources\boot.wim,{ramdiskoptions}systemroot \Windowsnx OptIndetecthal Yeswinpe YesC:\WINDOWS\system32>

zbook · 03 Aug 2020

This link has images and text to make the prior post readable:
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For step #7 please include {badmemory} in the command: bcdedit /enum {badmemory}

The event logs displayed:
The system is entering sleep.
The system has resumed from sleep.

In case there are any sleep problems after the BIOS upgrade please provide detailed information so that the event logs can be rechecked (specific time, etc.)

For the tune up the drive and other hardware components are to be checked.