Every morning, Laptop running, screen stays black...

56Kruiser · 19 Jun 2020

@zbook, you'll probably remember this. It does still continue. To bring things up to date:

My laptop has been doing this for months. Posted 3-4 months ago, and you had me go through a lot of different diagnostics.

My experience was that the laptop would do Windows Update at midnight show successful updates, but laptop would be running, very warm, and screen remains black after opening lid. Forced to do a hard incorrect shutdown/reboot by holding power button.

After trying all the things in the previous thread, I finally decided to backup data, reformat the laptop, and reinstall everything fresh. After that it would still do it (not every night), but not necessarily with associated Windows Update processes. I decided that it must be a hardware problem, and decided I just need to live with it.

Last week, I had another issue with Windows Updates, and went through a process where ultimately you provided links to have me do an in-place upgraded/repair. (Thread here.) That problem is fixed.

So, I had hopes that would also stop my issues with it being on/frozen in the mornings. It did not. I'm not sure it is something anyone would want to spend any time with me on it, given the history. But thought I'd start a thread on it again...maybe something has come up on this type of issue since then.

Attached is a V2 logcollector file.

Here's a reliability report:

Every morning, Laptop running, screen stays black...-reliability-monitor.jpg

zbook · 19 Jun 2020

What is the warranty status for the computer?

With the recent Windows in place upgrade repair there is only two days of logs.

There were no BSOD.
There was on Event ID 41 and 6008 crash.
These can be seen when there is a manual power off after a hang or freeze, malfunctioning hardware, BSOD, etc.

There was one user mode crash (application).

The computer has been having corrected hardware errors.

Download and install HP UEFI hardware diagnostics: (version 7.6.1) (left side of this webpage)
https://www8.hp.com/us/en/campaigns/.../pc-diags.html

Plan to run the testing overnight in loop until error mode.

Power on the laptop and repetitively click F2 or F10.
Open the HP UEFI hardware diagnostics > system > extensive > loop until error > run overnight > the next day if there have been two or more loops click esc > run the component tests for graphics (many component tests are interactive) > run any other component tests as needed > take pictures of the tests performed with results > post images into the thread

Plan additional hardware tests.

For any black screen click these 4 keys simultaneously:
Windows logo key + Ctrl + Shift + B > report what you see and hear

Code:

Event[254]:
  Log Name: System
  Source: Microsoft-Windows-DriverFrameworks-UserMode
  Date: 2020-06-17T09:44:50.435
  Event ID: 10110
  Task: User-mode Driver problems.
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: RogersLaptop
  Description: 
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

Event[255]:
  Log Name: System
  Source: Microsoft-Windows-DriverFrameworks-UserMode
  Date: 2020-06-17T09:44:50.437
  Event ID: 10116
  Task: User-mode Driver problems.
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: RogersLaptop
  Description: 
The device HP Radio Manager Device (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device in the shared process 1 more times before moving the device in its own process.  Please contact the device manufacturer for more information about this problem.

Code:

Event[232]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2020-06-17T09:44:43.825
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: RogersLaptop
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D13&SUBSYS_8420103C&REV_F1
Secondary Device Name:

56Kruiser · 21 Jun 2020

First note: I changed the title of the thread. I do NOT have this problem every morning, which the original title implied that I do.

I did find your statement of "There was one user mode crash (application)." Interesting. I guess no info on what application that was?

All tests I ran passed:

Every morning, Laptop running, screen stays black...-20200621_181303.jpg

Every morning, Laptop running, screen stays black...-20200621_181617.jpg

Every morning, Laptop running, screen stays black...-20200621_183045.jpg

Every morning, Laptop running, screen stays black...-20200621_183903.jpg

Every morning, Laptop running, screen stays black...-20200621_183950.jpg

zbook · 21 Jun 2020

What is the warranty status for the computer?

Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
a) Record the maximum temperature and post the maximum temperature into the thread.
b) Record the test duration and post the uninterrupted test duration into the thread.
c) Aim for testing 1 hour.
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10

56Kruiser · 22 Jun 2020

I'll do some of the checking you suggest, but I need to answer your question first. Regarding warranty, it is out of warranty.

I'd be a little surprised if it had to do anything with temperature, as I might have it on long periods of time till I'm about run the battery out never have any problems except when it's been off at night came on at midnight to check for or install Windows updates in which case it then in my opinion doesn't shut down right and locks up.

At any rate I'll get to your other tests and get back to you.

Thanks

- - - Updated - - -

zbook said:

For any black screen click these 4 keys simultaneously:
Windows logo key + Ctrl + Shift + B > report what you see and hear

Tried that this morning. No response from the computer.

zbook · 22 Jun 2020

There was no sound?
The mouse cursor did not move?

Run through the troubleshooting steps in this link:
https://support.microsoft.com/en-us/...-screen-errors

56Kruiser · 22 Jun 2020

No. Totally black screen; no cursor; no audio, only thing I hear is the fan running. To get past it I must hold power button to kill it, then power on to boot.

zbook · 22 Jun 2020

1) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of

2) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
MiniTool Portable Partition Magic Brings Easier Disk Management

56Kruiser · 22 Jun 2020

Just thought you should know...immediately after downloading the linked Minitool Wizard, Microsoft Defender quarentined a file:

Every morning, Laptop running, screen stays black...-quarentine.jpg

zbook said:

There was no sound?
The mouse cursor did not move?

Run through the troubleshooting steps in this link:
https://support.microsoft.com/en-us/...-screen-errors

I ran this, and my problem did not meet any of the three scenarios from which to choose for troubleshooting, so I did not continue:

Every morning, Laptop running, screen stays black...-when-error.png

zbook said:

1) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
Disk Management - How to Post a Screenshot of

Every morning, Laptop running, screen stays black...-disk-management.jpg

zbook said:

2) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
MiniTool Portable Partition Magic Brings Easier Disk Management

I wasn't sure if you wanted me to select / do any of the check disk options. For now, I am providing the initial screen that comes up, as it seems that is what you wanted:

Every morning, Laptop running, screen stays black...-minitool.jpg

zbook · 22 Jun 2020

Did Microsoft defender display a warning before the download or did it quarantine after download or both?

Beware of Minitool Partition Wizard Bearing Threats
Minitool Partition Wizard Triggers Defender Virus Alert

Remove disk management disk 1 or mini tool disk 2.
Power on the notebook and report any changes.

Every morning, Laptop running, screen stays black...

Some mornings, Laptop running, screen stays black...