Computer freezes but does not crash (no BSOD)

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  1. Posts : 221
    Windows 10 Pro 64 bit (22H2)
       #1

    Computer freezes but does not crash (no BSOD)


    The computer freezes.
    The freezes are random. Sometimes I can leave it running for days with no problems. Sometime is will freeze two or three times in a day.
    (NOTE: I leave the computer running 24/7, with a scheduled reboot at 7am every morning)

    Symptoms are

    1. Screen is on and displaying desktop
    2. Mouse frozen (but sensor light is still on)
    3. keyboard locked (numlock does not turn off when caps lock is toggled)
    4. Clock is frozen (presumably at the time computer froze)
    5. The scheduled morning reboot does not occur when computer is frozen (this tells me its unlikely to be the keyboard or mouse)

    What I have done to try to regain control
    - unplugging and re-plugging in the mouse and keyboard
    - plugging in another mouse/keyboard

    The only way to get control back is to press the power button and restart the machine

    What I have done to try to see what is causing this

    - checked the CPU Temperature using CoreTemp. The four cores range in temperature from 27-31°C.
    - examined the Event Viewer to see if anything ran at the time of the frozen clock.
    - left the task manager open, with the CPU column sorted to show the highest CPU use at the top (trying to see if any task had high CPU use at the time the computer froze)

    I will leave CoreTemp running to see if I can catch if there is something hinky next time it freezes.

    What I have done to try to prevent this from happening
    - Disable the power saving on all USB hubs in teh device manager
    - Update all drivers using Winzip Driver Updater
    - Used a different mouse and keyboard
    - Used a PS2 mouse and keyboard
    - disconnected all other USB devices

    The important stuff (note this is a different computer from the one in my profile)

    HP Compaq 8200 Elite Microtower
    Intel(R) Core (TM) i7-2600 CPU @ 3.40GHz
    12 GB RAM
    HP Bios ver 2.06
    Win 10 64 bit OS - ver 1909

    Peripherals connected via USB
    Canon MX-490 printer/scanner
    Microtek Scanmaker i900
    Kodak i1220 scanner
    AFT- EX-3U internal memeory card reader
    Wired USB keyboard and mouse
      My Computers


  2. Posts : 42,991
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    - Update all drivers using Winzip Driver Updater
    - using driver updaters routinely is defintely not encouraged.
    Indeed there is a thread today about popups related to Winzip Driver Updater.

    ** HP Compaq 8200 Elite Microtower - appears to be from around 2011 - is that correct?
    There is no absolute guarantee of compatibility with Win 10.

    History: (so often omitted by posters)
    - when did this start happening?
    - has the system previously run any build of Win 10 successfully?
    - did the problem start after a feature upgrade or other update?

    Diagnosing freezes is next to impossible as typically there are no logs created, and if they are infrequent, trying to prove you've found a situation where they are not happening is similarly hard.

    Please feel free to search the forum for threads on freezes to see if there are any ideas that my help. There are 2 or 3 open presently.

    Sorry not to be more optimistic.

    You can stress test hardware using various utilities.
    Also try using Driver Verifier
    Enable and Disable Driver Verifier in Windows 10

    Check your RAM, disk

    Boot and run from a live boot disk for 'long enough' to confirm it's 'probably' linked to your Windows configuration if there are no freezes.

    Try a process of elimination..
    Simplify your Windows O/S configuration (Safe mode, clean boot, uninstall programs..)
    Simplify your hardware configuration - e.g. remove any graphics card, disks other than your system disk.

    Confirm you are not overclocking.
    Consider possible PSU problems.
      My Computers


  3. Posts : 221
    Windows 10 Pro 64 bit (22H2)
    Thread Starter
       #3

    Thank you for the reply.

    The computer came to me second had with Win 10 installed and has been operating just fine until now

    I will try downloading and running some hardware stress tests

    I didn't know about the driver verifiers so I will check that out (I only updated the drivers after the freezing problem began)

    Would it be useful to try reseating the three 4GB ram sticks?

    I read somewhere that carefully cleaning the RAM stick contacts with a clean, high quality eraser can help (I have an anti-static wrist strap and some clean air cans). Is this a recommended procedure?
      My Computers


  4. Posts : 42,991
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    Thanks
    has been operating just fine until now
    - naturally this could be hardware or software-related... have a look at your Update History and the driver updates at the bottom and check nothing has been updated around when this started.

    Similarly consider any changes you might have made, uninstallation or installation.

    If no change can be identified, then yes, you might begin to suspect a hardware problem.

    Any erratic contact would be an issue of course. Good that you're aware of antistatic precautions.

    You can of course also try booting from a live boot disk with some utilities on it, running some of those to load the PC - i.e. an O/S independent of your existing configuration. If there's still a problem, it's more likely to be hardware.
      My Computers


  5. Posts : 221
    Windows 10 Pro 64 bit (22H2)
    Thread Starter
       #5

    Looks like I have some diagnostics work to do!
      My Computers


  6. Posts : 42,991
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    Yep, not easy. Ideally you need to try to separate a possible hardware from a software issue. But bear in mind that running different software on the same platform successfully does not mean the hardware is ok...(!)

    And proving it's not hardware really requires being able to substitute everything with an identical known good example. Which of course almost no one has.
      My Computers

  7.   My Computers


  8. Posts : 42,991
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8
      My Computers


  9. Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    There are many computers that have BSOD where the end user has an unexpected restart and does not see (: nor an entry indicating BSOD.
    Run each V2 and DM so that the collected files can be scanned for missed BSOD:
    BSOD - Posting Instructions

    Upload results directly into this thread:
    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


  10. Posts : 221
    Windows 10 Pro 64 bit (22H2)
    Thread Starter
       #10

    There was another freeze this morning (4:23 am) and the only thing recorded by the Task Manager was that "System" had very high power use at the moment of the freeze. I shut it down and decided this would be a good chance to reseat the RAM, and I noticed a couple of things that that I didn't really take much notice of the first time it did that.

    1. The three 4GB sticks of RAM are located in slots 1, 2 and 4. Is that normal/acceptable?


    2. They are not all the same

    Two are identical - they are Crucial CT51264BA160B.c16fkr, and the odd one out is a Kingston ACR16D3LU1KFG/4G
    I have read somewhere that mismatched RAM sticks can cause problems, so I have decided not to put the odd one back in, see how things go without it. This computer is only used for image manipulation and scanning prints, slide and negatives, not very demanding on RAM
      My Computers


 

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