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Computer freezes but does not crash (no BSOD)
The computer freezes.
The freezes are random. Sometimes I can leave it running for days with no problems. Sometime is will freeze two or three times in a day.
(NOTE: I leave the computer running 24/7, with a scheduled reboot at 7am every morning)
Symptoms are
1. Screen is on and displaying desktop
2. Mouse frozen (but sensor light is still on)
3. keyboard locked (numlock does not turn off when caps lock is toggled)
4. Clock is frozen (presumably at the time computer froze)
5. The scheduled morning reboot does not occur when computer is frozen (this tells me its unlikely to be the keyboard or mouse)
What I have done to try to regain control
- unplugging and re-plugging in the mouse and keyboard
- plugging in another mouse/keyboard
The only way to get control back is to press the power button and restart the machine
What I have done to try to see what is causing this
- checked the CPU Temperature using CoreTemp. The four cores range in temperature from 27-31°C.
- examined the Event Viewer to see if anything ran at the time of the frozen clock.
- left the task manager open, with the CPU column sorted to show the highest CPU use at the top (trying to see if any task had high CPU use at the time the computer froze)
I will leave CoreTemp running to see if I can catch if there is something hinky next time it freezes.
What I have done to try to prevent this from happening
- Disable the power saving on all USB hubs in teh device manager
- Update all drivers using Winzip Driver Updater
- Used a different mouse and keyboard
- Used a PS2 mouse and keyboard
- disconnected all other USB devices
The important stuff (note this is a different computer from the one in my profile)
HP Compaq 8200 Elite Microtower
Intel(R) Core (TM) i7-2600 CPU @ 3.40GHz
12 GB RAM
HP Bios ver 2.06
Win 10 64 bit OS - ver 1909
Peripherals connected via USB
Canon MX-490 printer/scanner
Microtek Scanmaker i900
Kodak i1220 scanner
AFT- EX-3U internal memeory card reader
Wired USB keyboard and mouse