The logs displayed that the computer has been having BSOD.
The last BSOD displayed in the logs was on 5/12/2019.
There were no mini dump files collected by the log collector.
The bugchecks displayed in the logs were:
154
A0
Perform the following steps:
1) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
Use the syntax chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
This may take many hours so plan to run overnight.
Run the command on all drives.
Microsoft Windows [Version 10.0.17763.475]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>chkdsk /r /v C:
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
2) Use the text and images in this link to find the chkdsk reports in the event viewer > copy and paste > notepad > post share links into the thread using one drive, drop box, or google drive
Read Chkdsk Log in Event Viewer in Windows 10
3) Run HD Tune: (free or trial version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan
4) Run Sea Tools for Windows
long generic scan
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
5) For any BSOD:
a) run the V2 log collector to collect new log files > upload into the thread
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
Code:
Event[2309]:
Log Name: System
Source: Disk
Date: 2019-05-13T13:24:28.164
Event ID: 154
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
The IO operation at logical block address 0x140aaf50 for Disk 0 (PDO name: \Device\0000002f) failed due to a hardware error.
Code:
Event[2031]:
Log Name: System
Source: Volsnap
Date: 2019-05-12T14:52:08.149
Event ID: 14
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
The shadow copies of volume C: were aborted because of an IO failure on volume C:.
Code:
4/30/2019 9:23 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 154
P2: ffffb58b35da6000
P3: ffff8782895be350
P4: 2
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\043019-50000-01.dmp
\\?\C:\WINDOWS\TEMP\WER-363750-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CD1.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1CF2.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1DAC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1DBD.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_154_7f649728ddcaf0aeb45bced895e215a1fa0b4_00000000_cab_039a1dfa
Analysis symbol:
Rechecking for solution: 0
Report Id: 01841ea9-a9e3-494e-b6e5-5d1b01ff152d
Report Status: 4
Hashed bucket:
Cab Guid: 0
5/7/2019 9:52 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:46 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:39 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:31 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:18 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:13 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:09 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:08 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:07 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 100
Hashed bucket:
Cab Guid: 0
5/7/2019 9:07 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: 10a
P3: a
P4: ffffdd0bb6ef95f0
P5: ffffffffc0000001
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\050719-89406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-100625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER612D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER61EA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6312.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6380.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_a0cd4f534d5b59cb535466fe623c55c58472640_00000000_cab_038263ae
Analysis symbol:
Rechecking for solution: 0
Report Id: e06d34f3-2a57-4fff-a2dd-04a941191478
Report Status: 4
Hashed bucket:
Cab Guid: 0
5/12/2019 7:54 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: a0
P2: c
P3: ffffffffc0000001
P4: ffff8989266b8a70
P5: 0
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\051219-88250-01.dmp
\\?\C:\WINDOWS\TEMP\WER-94953-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER13BE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER141D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER142F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1450.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a0_e1ba2da74a81a94b657f17b647332665a1ff232_00000000_cab_0381145a
Analysis symbol:
Rechecking for solution: 0
Report Id: e48264f9-e61d-43ac-8da8-bcabbaaeecec
Report Status: 4
Hashed bucket:
Cab Guid: 0
Code:
Event[1132]:
Log Name: System
Source: Disk
Date: 2019-04-30T16:01:07.104
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
An error was detected on device \Device\Harddisk1\DR29 during a paging operation.
Code:
Event[776]:
Log Name: System
Source: Disk
Date: 2019-04-24T18:27:45.100
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
An error was detected on device \Device\Harddisk1\DR16 during a paging operation.
Event[777]:
Log Name: System
Source: Disk
Date: 2019-04-24T18:27:45.100
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
An error was detected on device \Device\Harddisk1\DR16 during a paging operation.
Event[778]:
Log Name: System
Source: Disk
Date: 2019-04-24T18:27:45.100
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
An error was detected on device \Device\Harddisk1\DR16 during a paging operation.
Event[779]:
Log Name: System
Source: Disk
Date: 2019-04-24T18:27:45.100
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
An error was detected on device \Device\Harddisk1\DR16 during a paging operation.
Code:
Event[2033]:
Log Name: System
Source: Disk
Date: 2019-05-12T14:52:48.304
Event ID: 153
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
The IO operation at logical block address 0x2bad220 for Disk 0 (PDO name: \Device\0000002f) was retried.
Event[2034]:
Log Name: System
Source: Disk
Date: 2019-05-12T14:53:27.818
Event ID: 153
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
The IO operation at logical block address 0x2da5260 for Disk 0 (PDO name: \Device\0000002f) was retried.
Code:
Event[2612]:
Log Name: System
Source: Microsoft-Windows-Ntfs
Date: 2019-05-14T20:08:41.662
Event ID: 98
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-SAU8PFR
Description:
Volume \\?\Volume{0cad94ff-0000-0000-0000-100000000000} (\Device\HarddiskVolume1) requires an Online Scan. An Online Scan will automatically run as part of the next scheduled maintenance task. Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
Code:
Windows has found problems that must be fixed offline.
Please run "chkdsk /f" to fix the issues.
Code:
Event[1923]:
Log Name: Application
Source: Application Error
Date: 2019-05-12T14:53:04.678
Event ID: 1005
Task: Application Crashing Events
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
Windows cannot access the file C:\Windows\System32\wininet.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Logon User Interface Host because of this error.
Program: Windows Logon User Interface Host
File: C:\Windows\System32\wininet.dll
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Code:
Event[2181]:
Log Name: System
Source: Disk
Date: 2019-05-13T06:52:25.668
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-SAU8PFR
Description:
The driver detected a controller error on \Device\Harddisk1\DR1.