Dell XP’s 13 black screen on power up

Just arrived in India on 3 week photographic trip to find my laptop just powers up to a black screen. No logo or signs of life. Just before I left home updated various things and last action might have been update and shutdown. Guessing something has updated a driver that is corrupt.

ive tried the turn on and off 3 times to get into safe mode but just a black screen. Machine is getting hot so guess it is running.

any suggestions how to get into safe mode appreciated as assume then I can uninstall the graphics driver which is probably the cause.

much appreciated any advice

mike

1) Run the Dell diagnostics:

Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US

Computer will not boot to Windows 10 | Dell US

2) This tutorial is on options to boot into safe mode:

Boot into Safe Mode on Windows 10 | Tutorials

3) This link has some troubleshooting options:

https://support.microsoft.com/en-us/...-screen-errors

Do you hear any sound, When you turn on your laptop

Only light is power button. The light on caps lock comes on it I press it. No dell logo or anything on the screen just perm at black. Will try some of things suggested. Most common advice is to manually power off 3 times to force start up repair, but this doesn’t happen for me

Hi zbook. Afraid all of these don’t work. First link assumed you get past dell logo. Other links assume you can get into safe mode by turning on and off 3 times which I can’t. All other options can only be done after you login. 3 idea I tried and as I said caps lock light comes on but pressing other buttons suggested do nothing and no sound.

as I have just arrived on holiday I have no access to installation material. My wife has a laptop so could I download some win10 installation files to a portable hard drive and then do something to kick it into life?

thanks

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sadly not starts black and stays black with not a flicker.

See these links on:

POST
Beep codes
troubleshooting steps (these are very limited with notebooks)

What is POST?
Computer POST and beep codes
POST troubleshooting steps

So I downloaded the win 10 installation media onto a flash drive, plugged it in and power up and nothing happened. I suspect the bios is not set to boot from external drive. Seems wierd hardware has gone since closing it down 3 days ago. Can’t take battery out as don’t have right screwdriver. I’ll ave to take it into a dodgy Indian computer shop ups. The Himalayas!!!!

thanks for you help everyone