Explorer.exe Keeps Crashing

jrolson · 19 Apr 2018

I need help to figure out what is causing my explorer.exe to keep crashing. Happens mostly when closing a window.

From the event viewer,

Code:

Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000032c0fae
Faulting process id: 0x1530
Faulting application start time: 0x01d3d77bceb35122
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: unknown
Report Id: 6761ce56-d516-47f2-8ea5-84f1ac0b6e98

Things I have tried to fix this,

Ran sfc /scannow
Ran CCleaner cleaning

Processes using explorer.exe,

EdTittel · 19 Apr 2018

If it's crashing, you can try running the Reliability Monitor and look at the detail info in there, too. Might shed a little more light on the topic. Here's a snip from the recently-revealed blocking bug in Settings from Build 17134, for example:

HTH,
--Ed--

jrolson · 19 Apr 2018

Gave me some more info but Im not sure what it means...

Code:

Description
Faulting Application Path:    C:\Windows\explorer.exe

Problem signature
Problem Event Name:    BEX64
Application Name:    Explorer.EXE
Application Version:    10.0.16299.248
Application Timestamp:    18ee648b
Fault Module Name:    StackHash_baa9
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    PCH_93_FROM_ntdll+0x00000000000A0E14
Exception Code:    c0000005
Exception Data:    0000000000000008
OS Version:    10.0.16299.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    baa9
Additional Information 2:    baa9ca92bccf5da1d131f62b82f5c318
Additional Information 3:    c0d3
Additional Information 4:    c0d3e39baca81c811ab3055dfc7bce19

Caledon Ken · 19 Apr 2018

If sfc found nothing I think I would do an inplace repair / upgrade. Assuming you are on V1709 this will be a repair.

Repair Install Windows 10 with an In-place Upgrade

I always recommend having a full data backup even through the process is supposed to be non-destructive.

Another alternative would be to try a clean boot to see if this is being caused by third party software.

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

EdTittel · 19 Apr 2018

I concur with @calendon Ken about an in-place upgrade repair install. That said, I did find some info at answers.ms.com on your specific error condition:
problem event name BEX64 windows explorer has stopped working - Microsoft Community
Windows Explorer has stopped working - Microsoft Community
--Ed--