Explorer.exe Keeps Crashing

  1.    19 Apr 2018 #1

    Explorer.exe Keeps Crashing


    I need help to figure out what is causing my explorer.exe to keep crashing. Happens mostly when closing a window.

    From the event viewer,
    Code:
    Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648b
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000032c0fae
    Faulting process id: 0x1530
    Faulting application start time: 0x01d3d77bceb35122
    Faulting application path: C:\WINDOWS\Explorer.EXE
    Faulting module path: unknown
    Report Id: 6761ce56-d516-47f2-8ea5-84f1ac0b6e98

    Things I have tried to fix this,
    • Ran sfc /scannow
    • Ran CCleaner cleaning


    Processes using explorer.exe,
    Last edited by jrolson; 19 Apr 2018 at 10:46.
      My ComputerSystem Spec

  2.    19 Apr 2018 #2

    If it's crashing, you can try running the Reliability Monitor and look at the detail info in there, too. Might shed a little more light on the topic. Here's a snip from the recently-revealed blocking bug in Settings from Build 17134, for example:
    Click image for larger version. 

Name:	image.png 
Views:	3 
Size:	63.3 KB 
ID:	185277
    HTH,
    --Ed--
      My ComputersSystem Spec

  3.    19 Apr 2018 #3

    Gave me some more info but Im not sure what it means...

    Code:
    Description
    Faulting Application Path:    C:\Windows\explorer.exe
    
    Problem signature
    Problem Event Name:    BEX64
    Application Name:    Explorer.EXE
    Application Version:    10.0.16299.248
    Application Timestamp:    18ee648b
    Fault Module Name:    StackHash_baa9
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    00000000
    Exception Offset:    PCH_93_FROM_ntdll+0x00000000000A0E14
    Exception Code:    c0000005
    Exception Data:    0000000000000008
    OS Version:    10.0.16299.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    baa9
    Additional Information 2:    baa9ca92bccf5da1d131f62b82f5c318
    Additional Information 3:    c0d3
    Additional Information 4:    c0d3e39baca81c811ab3055dfc7bce19
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 12,303
    Windows 10 Pro x64 Build 1809
       19 Apr 2018 #4

    If sfc found nothing I think I would do an inplace repair / upgrade. Assuming you are on V1709 this will be a repair.

    Repair Install Windows 10 with an In-place Upgrade

    I always recommend having a full data backup even through the process is supposed to be non-destructive.

    Another alternative would be to try a clean boot to see if this is being caused by third party software.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My ComputerSystem Spec

  5.    19 Apr 2018 #5

    I concur with @calendon Ken about an in-place upgrade repair install. That said, I did find some info at answers.ms.com on your specific error condition:
    problem event name BEX64 windows explorer has stopped working - Microsoft Community
    Windows Explorer has stopped working - Microsoft Community
    --Ed--
      My ComputersSystem Spec


 

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