Screen goes black, and can't boot into windows unless safe mode

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  1. dmccoy
    Posts : 158
    Windows 10
       New #21

    Seems like a lot of people are experiencing similar issues and it seems to be caused by the latest AMD driver. The best fix is to remove the existing driver and download and install Version: 8.970.100.9001 [01/13/2015]
      My Computer
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  3. Caledon Ken
    Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       New #22

    Thanks for posting. Hopefully this will help others.
      My Computer
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  4. dmccoy
    Posts : 158
    Windows 10
       New #23

    You are welcome. I have fixed many with this simple fix. May be worth pinning due to All the issues such as BSOD, Black screens, Screens being resized, Windows stretching off the screen and more
      My Computer
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  6. Caledon Ken
    Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       New #24

    You will notice in my posting #2, #9 and #12 I recommended older driver. It has worked in several cases. The trick is finding right driver for each device.

    For my AC7260 wireless card it is a 2014 driver.

    I'm not a fan of updating drivers for the sake of updating drivers. If a driver is working I tend to leave it alone until it has to be updated, BSOD's.

    Not everyone will share this view.


    Ken
      My Computer
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  7. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #25

    If you have any future problems related to:
    black or blue display
    freezing
    display artifacts
    unexpected crashes
    run the DM log collector > post a zip for troubleshooting
    BSOD - Posting Instructions - Windows 10 Forums
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  8. dmccoy
    Posts : 158
    Windows 10
       New #26

    Techjourney said:
    You are welcome. I have fixed many with this simple fix. May be worth pinning due to All the issues such as BSOD, Black screens, Screens being resized, Windows stretching off the screen and more
    Strongly Agree
      My Computer
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  9. elliott000
    Posts : 11
    windows 10
    Thread Starter
       New #27

    Any specific spot to grab those drivers? Im trying to dig em up but its proving difficult. Seems they were a win update release or something
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  10. dmccoy
    Posts : 158
    Windows 10
       New #28

    Try the following

    1. In Device Manager, right click on the Display Adapter Driver and choose Update Driver2. Choose 'Browse my computer'3. Choose 'Let me pick from a list...'4. Choose an older driver - Version: 8.970.100.9001 [01/13/2015]) and click Next
      My Computer
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  12. elliott000
    Posts : 11
    windows 10
    Thread Starter
       New #29

    Thanks for all the advice guys i do appreciate it and a couple of the posts got me stable. Unfortunately it just wont go tho, no matter version of drivers or even windows 8. Something is wierd, tried my buddys card today and it was fine so im wondering if something has gone sideways with the hard ware. Either way, im in the market for an nvidia now haha
      My Computer
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  13. Caledon Ken
    Posts : 30,192
    Windows 11 Pro x64 Version 23H2
       New #30

    Well there should be some good sales. Take care and Happy Holidays.
      My Computer
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