My computer crashes when I try to run a game!!!!

When I open a graphically demanding game like for example rainbow 6 siege, war thunder, modern warfare, etc. The game will run for a limited amount of time, usually 1 minute, and then my computer with shut down and then restart. My computer almost always powers off when I actually load into the map or the round starts. My computer runs perfectly fine when I am not playing a graphically demanding game like Minecraft. I know that the problem is not being caused by overheating and my components are not overclocked. I have a 550 what power supply and an i9 and 2080ti so I thought the power supply might be the issue? My computer has been running perfectly for around a year a suddenly last week the issue started. It's not like I just built my computer and the components aren't working right since they worked perfectly for a year+. What should I do?

Faith said:

Hi Gaspar! Sorry to hear about this, and it must be frustrating to go through issues like this. What PSU is this exactly (make/model)? You have a few power-hungry components running in your computer, and the symptoms you're describing leans heavily towards a power issue. The capacitors inside the power supply will degrade over time, so even if it worked before does not gurantee it will work after, especially if the PSU was just living on the edge on what it can give to begin with. I am not concluding that the PSU is the issue, but it's definitely a possibility here.

Thanks so much for replying!! i am using a seasonic g series 650w power supply 80+ gold certified.

Faith said:

Alright, so you have a 650W PSU and not a 550W? I see that Nvidia recommends at least a 600W PSU (full system) for it. Do you use a single Y cable with 2x 6+2pin PCIe connectors to feed the graphics card? Seasonic recommends that you use two separate cables for any GPU using more than 225W, which the 2080Ti targets a 250W TDP. If you are using only one cable to both the connectors on the GPU, that could explain why it's unstable on the +12v rail or through the cables if this has been an ongoing occurrence. You could try to reseat the card and cables and do a full reinstallation of the driver. If you open the event viewer in Windows, do you see any anomalies that could indicate a software issue, like a driver crash?

I have a 650-watt power supply I made a mistake. I don't use a single y cable but two 2x 6+2 pin PCIe. When I look at event viewers in the window logs- system there is nothing shown before the crash. And in the applications section of windows logs this is shown at startup:
The description for Event ID 0 from source IntelDalJhi cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


The specified resource type cannot be found in the image file

I'm not sure if this means anything. But I do not see anything in those sections of the event viewer. How would I reset my graphics card? Also is the graphics card 100% the problem?

Faith said:

The problem can be almost anything at this point. If there were nvlddmkm.sys errors leading up to the crash then that could be an indication of the GPU being problematic, or the driver, but if you can't see anything in 'warnings', 'errors' or 'critical errors' for any system drivers doing something funky then I don't really know. My suggestion previously was just to make sure every connection and cable are Ok and not loose because the GPU draws most of the power inside your system, and since this could be a power issue it could be a lead. If you're not comfortable reseating and reconnecting the cables, then you can simply look at it and see if nothing is loose. This is somewhat important, but does your PC immediately shut down and restart, or does it like freeze for a second or two? If so, does the sound completely stop or does it run for a bit?

Have you tried to monitoring the system while testing? You can use HWinfo64, run the Sensors and use the 'logging' feature to record in the background while you test the system in games or other benchmark applications, like Heaven, Firestrike for GPU, or Prime95 for CPU. This way you can see if the voltage doesn't fluctuate too much from the power supply and that everything else is stable. Other than that you can try to see if there's any corrupted system files using sfc /scannow in the command line (CMD)

When I was testing the GPU using heaven I saw the power stabilize at 250w and the temperature at 82 before my computer crashes. It does not freeze when it crashes but it immediately shuts off. The sound immediately shuts off too. There were no corrupted files and the cables are plugged in. I am using some cable extensions that look good so maybe those broke?. The temperature also seems high but I don know how to make it lower. Both side panels of my case have been taken off, my fans are max, there is no dust and my room is fresh with my windows open.

Faith said:

Interesting. What extension cables are these? Do you use a PCIe riser for your GPU? What is the exact make and model of your card? 82c is a normal temperature for a reference design when hitting normalization after running at full power. The boost function for the card will throttle once it hits 85c-ish. Do you see any graphical glitches or artifacts before it shuts down? And what temps are you getting on other components? like the cpu? A component has to be very warm for it to cause an immediate shutdown, bypassing throttles and safeguards. And take a look at the different voltages that's being monitored, do they fluctuate a lot from the +12v?

The extension cables are: Amazon.com
I do not use a pcie riser. I see no graphical glitches. I'm getting normal temps on every other component. The other voltages also don't seem to be fluctuating much.