Windows 10: Computer Randomly Restarting Without BSOD in Wolfenstein II Solved

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  1. Posts : 26
    Windows 10 Pro 64-bit (10.0, Build 16299)
       05 Jan 2018 #11

    As long as the games work then it's not a hard drive issue, the red flag is on the PSU because I notice the games you played were demanding, I'd use a substitute PSU if I were you.
      My ComputerSystem Spec

  2.    05 Jan 2018 #12

    Yeah, that was my assumption. I have an old Corsair 500w I might be able to use, would that be worth it, or should I drop a bit of money and get an 850w like Brandon suggested? Thank you so much for helping me out, by the way!
      My ComputerSystem Spec


  3. Posts : 14,152
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jan 2018 #13

    Please run this log collector to troubleshoot the computer files:
    log collector v2-beta06.zip

    View the bios and post 3.3, 5, and 12 voltages
    Post CPU frequency and voltage
      My ComputerSystem Spec

  4.    05 Jan 2018 #14

    3.3 Voltage: 3.328
    5 Voltage: 5.040
    12 Voltage: 12.192

    CPU Frequency: 3.60 ghz
    CPU Voltage: 1.192v

    As for that log collector, do you want the entire folder of the results, or any specific files within?
      My ComputerSystem Spec


  5. Posts : 14,152
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jan 2018 #15

    Please run the log collector then post a zip into the thread for troubleshooting (all files)
      My ComputerSystem Spec

  6.    05 Jan 2018 #16
      My ComputerSystem Spec


  7. Posts : 14,152
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jan 2018 #17

    For all tests /steps please post images into the thread.
    For problems posting images please use one drive or drop box share links.

    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread

    7a) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    7b) > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    7c) > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    8) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    9) Click analyze > look at the results for dead or deaddead > post the results into the thread

    10) Run the DM log collector after all of the above steps and post a zip into the thread:BSOD - Posting Instructions - Windows 10 Forums
    BSOD - Posting Instructions - Windows 10 Forums

    11a) Open device manager > click view > show hidden devices > expand all rows > look for any row with a yellow triangular icon with a black exclamation mark > post an image into the thread.
    11b) Post an image of network adapters

    12) Open the website for the computer's drivers > post a URL or hyperlink into the thread.



    This was displayed as a problem device:
    Code:
    WAN Miniport (IP)    SWD\MSRRAS\MS_NDISWANIP    56
    Code:
    Event[514]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5003  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Could not find a network adapter.Event[515]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[516]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[517]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[518]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[519]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[520]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[521]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[522]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[523]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[524]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[525]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[526]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[527]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[528]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[529]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.Event[530]:  Log Name: System  Source: Netwtw04  Date: 2017-12-30T16:01:52.259  Event ID: 5005  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Intel(R) Dual Band Wireless-AC 8260 : Has encountered an internal error and has failed.
    Code:
    Event[2499]:  Log Name: System  Source: Volsnap  Date: 2018-01-04T23:55:20.870  Event ID: 24  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: There was insufficient disk space on volume C: to grow the shadow copy storage for shadow copies of C:.  As a result of this failure all shadow copies of volume C: are at risk of being deleted.
    Code:
    Event[2513]:  Log Name: System  Source: storahci  Date: 2018-01-05T11:59:02.739  Event ID: 129  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Reset to device, \Device\RaidPort0, was issued.
    Code:
    Event[2512]:  Log Name: System  Source: Disk  Date: 2018-01-05T11:58:32.812  Event ID: 153  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: The IO operation at logical block address 0x24101a8 for Disk 1 (PDO name: \Device\00000032) was retried.
    Code:
    Event[1830]:  Log Name: System  Source: Display  Date: 2018-01-01T19:48:37.267  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-0AFCLF7  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[2450]:  Log Name: System  Source: Microsoft-Windows-Kernel-Power  Date: 2018-01-04T23:52:29.245  Event ID: 41  Task: N/A  Level: Critical  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-0AFCLF7  Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
      My ComputerSystem Spec

  8.    05 Jan 2018 #18

    upgrading your PSU would be the best option.. 850w at least.. 500w is holding back your PC.
      My ComputerSystem Spec

  9.    05 Jan 2018 #19

    So, quick warning: Firefox was unable to save any of the copy+pasted text from the first steps when I closed it to do that crash test. I'll post logs that I was able to get after doing step 9, but the original logs are in screenshot.

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    PS C:\Windows\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\Windows\system32> dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.192

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\Windows\system32> chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    251648 file records processed.
    File verification completed.
    4950 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    275 reparse records processed.
    318810 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    275 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    33582 data files processed.
    CHKDSK is verifying Usn Journal...
    39936520 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    244196351 KB total disk space.
    182265696 KB in 163804 files.
    122620 KB in 33583 indexes.
    0 KB in bad sectors.
    366263 KB in use by the system.
    65536 KB occupied by the log file.
    61441772 KB available on disk.

    4096 bytes in each allocation unit.
    61049087 total allocation units on disk.
    15360443 allocation units available on disk.
    PS C:\Windows\system32>


    Now here's the WhoCrashed logs:

    On Fri 1/5/2018 6:46:24 PM your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\010518-4953-01.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19B16B9E, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.



    On Fri 1/5/2018 6:46:24 PM your computer crashed or a problem was reported
    crash dump file: C:\Windows\MEMORY.DMP
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19B16B9E, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\Windows\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.


    And finally, here comes the screenshots, where I took them/where they apply. I'm using a google drive sharable link, since that's easiest for me (given I currently haven't set up dropbox or onedrive), but if you'd rather I use another hosting service I'll see what I can do.
    Screenshots - Google Drive

    There is definitely an issue with my network adapter in some way, that much is certain. I didn't see any other devices with the little triangle, even after showing hidden devices.
    Attached Thumbnails Attached Thumbnails Step1.png   Step2.png  
    Computer Randomly Restarting Without BSOD in Wolfenstein II Attached Files
      My ComputerSystem Spec


  10. Posts : 14,152
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Jan 2018 #20

    1) For startup and recovery > system failure > un-check automatically restart
    2a) For the WAN mini port with yellow triangle and black exclamation mark > right click > left click properties
    2b) > left click driver tab > left click driver details > post an image into the thread.
    2c) > left click details tab > under properties scroll to Hardware Ids > post an image into the thread.

    How to Find Drivers for Unknown Devices in the Device Manager


    There were 18 crashes between 12/31/2017 and 1/5/ 2017.

    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    The test dump displayed an extra software driver in the crash.

    The plan is to eliminate hardware and software drivers and hardware as best as possible and isolate the PSU as the cause of the unexpected crashes. So this would be a process of elimination.

    With the automatic restart off any BSOD will be much clearer.

    3) backup all files to another drive or to the cloud
    4) make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    5) place the backup image onto another drive or into the cloud
    6) make a brand new restore point
    7) Make sure that there is no over clocking
    8) To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    9) These are links on Windows driver verifier:
    Read the links but do not turn on the tool until it is communicated in the thread.
    The methods to turn off Windows driver verifier are done through the Windows advanced troubleshooting menu.
    To view the menu you can get there by using administrative command prompt and typing: shutdown /r /o /f /t 00
    or by clicking the left lower corner windows icon > power > restart (while holding down the shift key)
    Please learn the 3 methods to turn off Windows driver verifier using the Windows advanced troubleshooting menu.
    The first link is for the test settings
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    The second link is for the methods on how to turn off Windows drive verifier
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials

    10) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    11) Change power plan to high performance



    The computer graphics are Nvidia GTX 1070.
    Nvidia GeForce GTX 1070 review - Hardware Setup | Power Consumption

    The current BIOS for MB:
    Manufacturer Micro-Star International Co., Ltd Product B350M PRO-VH PLUS(MS-7B07)
    BIOS Version/Date American Megatrends Inc. 2.00, 6/22/2017

    Please check for an upgraded bios:
    Support For B350M PRO-VH PLUS | Motherboard - The world leader in motherboard design | MSI USA

    The computer has version 20 > upgrade to new version 22


    Code:
    Name    NVIDIA GeForce GTX 1070PNP Device ID    PCI\VEN_10DE&DEV_1B81&SUBSYS_85A01043&REV_A1\4&1C3D25BB&0&0019Adapter Type    GeForce GTX 1070, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 1070Adapter RAM    (1,048,576) bytesInstalled Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvldumdx.dllDriver Version    23.21.13.8871INF File    oem13.inf (Section136 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xFC000000-0xFCFFFFFFMemory Address    0xE0000000-0xEFFFFFFFMemory Address    0xF0000000-0xF1FFFFFFI/O Port    0x0000E000-0x0000E07FIRQ Channel    IRQ 54I/O Port    0x000003B0-0x000003BBI/O Port    0x000003C0-0x000003DFMemory Address    0xA0000-0xBFFFFDriver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_d37ca5c2cde53609\nvlddmkm.sys (23.21.13.8871, 16.24 MB (17,028,552 bytes), 12/31/2017 11:58 AM)
    Last edited by zbook; 05 Jan 2018 at 22:28.
      My ComputerSystem Spec


 
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