Printer doesn't work anymore after the last Windows update

Hi.
I run Windows 10 64 Pro and updated to 1909 build 18363.900): my printer (Brother 165-C) doesn't work anymore.
I restored previous system image and printer works: so printer is ok.

Strange thing: by the system it's just like printer exists and works fine (troubleshooting reports anything, spooler and direct print return no error messages)... but it seemes nothing is transmitted through USB cable (that works fine in restored system copy).

I tried lots of things such as restart spooler service, etc. etc. with ho avail.

Does anybody's got the same issue? Any hint anybody?

Thank a lot for your time, bye.

P.S.: everytime I try to print something, 5 events are triggered: 4 are the same ID 1000 and 1 ID 372.

ID 1000

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-06-11T10:56:41.714037900Z" />

<EventRecordID>50791</EventRecordID>

<Channel>Application</Channel>

<Computer>JOE</Computer>

<Security />

</System>


- <EventData>
<Data>PrintIsolationHost.exe</Data>

<Data>10.0.18362.1</Data>

<Data>8a048925</Data>

<Data>gdi32full.dll</Data>

<Data>10.0.18362.900</Data>

<Data>ed06892c</Data>

<Data>c000041d</Data>

<Data>00000000000d11b0</Data>

<Data>bd4</Data>

<Data>01d63fdefc2bb298</Data>

<Data>C:\WINDOWS\system32\PrintIsolationHost.exe</Data>

<Data>C:\WINDOWS\System32\gdi32full.dll</Data>

<Data>58f400d7-cce0-43af-90ad-200f4358f8c5</Data>

<Data />

<Data />


</EventData>


</Event>

ID 372

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747ef6fd-e535-4d16-b510-42c90f6873a1}" />

<EventID>372</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>26</Task>

<Opcode>12</Opcode>

<Keywords>0x8000000000000840</Keywords>

<TimeCreated SystemTime="2020-06-11T10:56:43.183670000Z" />

<EventRecordID>19</EventRecordID>

<Correlation />

<Execution ProcessID="3980" ThreadID="7856" />

<Channel>Microsoft-Windows-PrintService/Admin</Channel>

<Computer>JOE</Computer>

<Security UserID="S-1-5-21-19269683-3364391209-XXXXXXXXXX-1001" />

</System>


- <UserData>
- <PrintOnProcFailedEd xmlns="http://manifests.microsoft.com/win/2...er/core/events">
<Param1>Stampa documento</Param1>

<Param2>Joe</Param2>

<Param3>Brother DCP-165C Printer</Param3>

<Param4>NT EMF 1.008</Param4>

<Param5>2162688</Param5>

<Param6>2108044</Param6>

<Param7>1</Param7>

<Param8>0</Param8>

<Param9>\\JOE</Param9>

<Param10>1726</Param10>

<Param11>La chiamata di procedura remota non è riuscita.</Param11>

</PrintOnProcFailedEd>


</UserData>


</Event>

Hello @JoeMcLutz,

Just a suggestion, can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

[1] Goto this TenForums link => Batch Scripts / Programs.
[2] Goto the heading Find ANY Problem Devices . . .
[3] Download and Run the .bat file.

If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

[4] Upload the results => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps!

JoeMcLutz said:

Hi Paul.
Thanks for the feedback. I run the .bat file but it found no problems.

Thanks all the same. :)

You are very welcome, it was worth a try!

JoeMcLutz said:

Anyway rolling back to previous Windows 10 version everything works fine.

I am glad that you have resolved the issue using the roll-back method, but to be honest you should not have had to revert to a prior version. There must be a way of achieving this! Perhaps other members have got some thoughts or ideas!

Hello @JoeMcLutz,

I have just had a quick look on the Internet for your Brother 165-C and came across this => Brother 165-C.
It appears that it is capable of running on Win 10!
I expect you have already looked at this?