Printer doesn't work anymore after the last Windows update

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  1. Posts : 136
    Windows 10 Pro
       #1

    Printer doesn't work anymore after the last Windows update


    Hi.
    I run Windows 10 64 Pro and updated to 1909 build 18363.900): my printer (Brother 165-C) doesn't work anymore.
    I restored previous system image and printer works: so printer is ok.

    Strange thing: by the system it's just like printer exists and works fine (troubleshooting reports anything, spooler and direct print return no error messages)... but it seemes nothing is transmitted through USB cable (that works fine in restored system copy).

    I tried lots of things such as restart spooler service, etc. etc. with ho avail.

    Does anybody's got the same issue? Any hint anybody?

    Thank a lot for your time, bye.

    P.S.: everytime I try to print something, 5 events are triggered: 4 are the same ID 1000 and 1 ID 372.

    ID 1000

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>
    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-06-11T10:56:41.714037900Z" />

    <EventRecordID>50791</EventRecordID>

    <Channel>Application</Channel>

    <Computer>JOE</Computer>

    <Security />

    </System>


    - <EventData>
    <Data>PrintIsolationHost.exe</Data>

    <Data>10.0.18362.1</Data>

    <Data>8a048925</Data>

    <Data>gdi32full.dll</Data>

    <Data>10.0.18362.900</Data>

    <Data>ed06892c</Data>

    <Data>c000041d</Data>

    <Data>00000000000d11b0</Data>

    <Data>bd4</Data>

    <Data>01d63fdefc2bb298</Data>

    <Data>C:\WINDOWS\system32\PrintIsolationHost.exe</Data>

    <Data>C:\WINDOWS\System32\gdi32full.dll</Data>

    <Data>58f400d7-cce0-43af-90ad-200f4358f8c5</Data>

    <Data />

    <Data />


    </EventData>


    </Event>

    ID 372

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747ef6fd-e535-4d16-b510-42c90f6873a1}" />

    <EventID>372</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>26</Task>

    <Opcode>12</Opcode>

    <Keywords>0x8000000000000840</Keywords>

    <TimeCreated SystemTime="2020-06-11T10:56:43.183670000Z" />

    <EventRecordID>19</EventRecordID>

    <Correlation />

    <Execution ProcessID="3980" ThreadID="7856" />

    <Channel>Microsoft-Windows-PrintService/Admin</Channel>

    <Computer>JOE</Computer>

    <Security UserID="S-1-5-21-19269683-3364391209-XXXXXXXXXX-1001" />

    </System>


    - <UserData>
    - <PrintOnProcFailedEd xmlns="http://manifests.microsoft.com/win/2...er/core/events">
    <Param1>Stampa documento</Param1>

    <Param2>Joe</Param2>

    <Param3>Brother DCP-165C Printer</Param3>

    <Param4>NT EMF 1.008</Param4>

    <Param5>2162688</Param5>

    <Param6>2108044</Param6>

    <Param7>1</Param7>

    <Param8>0</Param8>

    <Param9>\\JOE</Param9>

    <Param10>1726</Param10>

    <Param11>La chiamata di procedura remota non č riuscita.</Param11>

    </PrintOnProcFailedEd>


    </UserData>


    </Event>







    Last edited by JoeMcLutz; 11 Jun 2020 at 06:35.
      My Computer


  2. Posts : 16,029
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @JoeMcLutz,

    Just a suggestion, can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file.

    If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

    [4] Upload the results => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps!
      My Computer


  3. Posts : 136
    Windows 10 Pro
    Thread Starter
       #3

    Paul Black said:
    Hello @JoeMcLutz,

    Just a suggestion, can you please perform the following [ this checks for ANY Problem Device Errors ] . . .
    [...]
    Hi Paul.
    Thanks for the feedback. I run the .bat file but it found no problems.Printer doesn't work anymore after the last Windows update-desktop.jpg

    Thanks all the same. :)
      My Computer


  4. Posts : 16,029
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    JoeMcLutz said:
    Hi Paul.
    Thanks for the feedback. I run the .bat file but it found no problems.Printer doesn't work anymore after the last Windows update-desktop.jpg

    Thanks all the same. :)
    You are very welcome, it was worth a try!
      My Computer


  5. Posts : 565
    Windows 10 Professional 64-bit
       #5

    I notice that the printer is an old model (2009) and the drivers will have been written to suit Windows as it was years ago. As Windows gets updated the ability of your old drivers to communicate with modern Windows becomes unreliable.

    Have you tried updating the printer drivers from the Brother website?
      My Computers


  6. Posts : 136
    Windows 10 Pro
    Thread Starter
       #6

    wiganken said:
    I notice that the printer is an old model (2009) and the drivers will have been written to suit Windows as it was years ago. As Windows gets updated the ability of your old drivers to communicate with modern Windows becomes unreliable.

    Have you tried updating the printer drivers from the Brother website?
    Yes, with no avail. Anyway rolling back to previous Windows 10 version everything works fine.
    Thank you.
      My Computer


  7. Posts : 16,029
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #7

    JoeMcLutz said:
    Anyway rolling back to previous Windows 10 version everything works fine.
    I am glad that you have resolved the issue using the roll-back method, but to be honest you should not have had to revert to a prior version. There must be a way of achieving this! Perhaps other members have got some thoughts or ideas!
      My Computer


  8. Posts : 136
    Windows 10 Pro
    Thread Starter
       #8

    [QUOTE=Paul Black;1934170]I am glad that you have resolved the issue using the roll-back method, but to be honest you should not have had to revert to a prior version. There must be a way of achieving this!
    I meant: I rolled back to previous version to diagnose printer/drivers were working correctly; after that I updated again to current version and now I'm waiting for a solution (I think it should come by Microsoft 'cause the issue is due to their update). :)

    Perhaps other members have got some thoughts or ideas!
    I found a guy that seemingly has the same problem:
    https://answers.microsoft.com/en-us/...7-c8608247b489
      My Computer


  9. Posts : 16,029
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #9

    Hello @JoeMcLutz,

    I have just had a quick look on the Internet for your Brother 165-C and came across this => Brother 165-C.
    It appears that it is capable of running on Win 10!
    I expect you have already looked at this?
      My Computer


  10. Posts : 136
    Windows 10 Pro
    Thread Starter
       #10

    Paul Black said:
    Hello @JoeMcLutz,

    I have just had a quick look on the Internet for your Brother 165-C and came across this => Brother 165-C.
    It appears that it is capable of running on Win 10!
    I expect you have already looked at this?
    Yes, of course... I saw this link and I already knew it was capable 'cause my Brother 165-C worked fine with previous version...

    - - - Updated - - -

    uh, I almost forgot that: scanner (Brother 165-C is a printer/scanner) works fine from PC.
      My Computer


 

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