"HDD/SSD failure detected" error when USB drive plugged in

arisutan · 13 May 2019

Hi all
Having a slightly odd problem. I just moved across the world and took parts of my PC with me but not all - I replaced the case and power supply in my new country. Since rebuilding everything it works completely fine, identical setup, but for some reason when I have my external HDD plugged in (which I had 24/7 back home), I get an error prior to boot indicating that my drive(s) are critically failing and "could crash at any moment". However there is absolutely nothing wrong with aforementioned drive, if I plug it in after booting normally I can browse my files and use my PC just fine. What's the deal? Any thoughts would be much appreciated. Thanks

Caledon Ken · 13 May 2019

Hi arisutan

Is the data on your external HDD backed up? I would do this prior to diagnosing, just in case.

Have you check your your boot order, any chance the USB device is prioritized in boot order?

Have you run chkdsk /r on drive?

If you post a screen shot of drive it might help a member diagnose what is going on.

Disk Management - How to Post a Screenshot of

Usually disk management shots don't contain personal data, please review before actually posting. You can blank out names with Paint.

Ken

spunk · 15 May 2019

when I have my external HDD plugged in.....I get an error prior to boot indicating that my drive(s) are critically failing

This is a S.M.A.R.T. error, meaning exactly what it says, this drive may fail at anytime. You can still access it and it will seem fine but soon it is going to fail.
What is the make and model # of the External Drive inside the Enclosure?
As stated, you can start by pressing the Windows key +X and choosing Command Prompt (Admin) or Powershell (Admin) at the prompt type the drive letter of the External drive (ie) T: and press enter. Then type chkdsk /R and press Enter. then type a Y for Yes to Unmount the drive. This may take a very long time. If it hangs for several hours, like overnight or fails, the HDD needs to be replaced. I would also do this on your C: drive. Or you can run the HDD manufacturers Diagnostic tool. Make sure data on the drive is backed up to another drive before doing any Troubleshooting. Be prepared to replace the HDD.

thomaseg1 · 15 May 2019

one other thing to check, Apart from the good suggestions above, is the voltage going to it, Are the plug and outages of them compatible with where you moved from?

zbook · 15 May 2019

1) Find a camera or smartphone camera > when you see the error message take a picture > upload an image into the thread

How to Upload and Post Screenshots and Files at Ten Forums

2) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

3) Run Sea Tools for Windows (all drives)
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US