Toshiba Satellite L755-S5153 Windows 10 Drivers

Laptop originally had Windows 7 Home, but was upgraded to 10 a couple years ago. In the past several months I've been plagued with System Interrupts every 10 or so minutes, during which the laptop is unusable. The General Support forum members have suggested a driver issue. Going into Device Manager and right clicking each driver always results in me being told that the best driver is already installed.

Going to Toshiba's driver page and entering my serial number prompts me to select an OS. Windows 10 is not listed as an option.

Would love to know which driver is causing the issue. and how to resolve it.

boweasel said:

...In the past several months I've been plagued with System Interrupts every 10 or so minutes, during which the laptop is unusable....

My similar Toshiba Satellite L750 (System One in my specs below) has no such problem. As spunk asks, please give more details of what happens, and anything you know that can trigger this behaviour.

Well, there's not a lot of symptoms to report. I'll be on the internet, almost always with Chrome and I might not be doing anything actively, but I'll have a Chrome tab open, and I might be playing Spider Solitaire... and all of a sudden the laptop becomes almost completely unresponsive. Sometimes the mouse pointer won't move. Sometimes I can't get ctrl/alt/del to bring up the taskmgr, but some times I can, and when I do I'll see this task called System Interrupts using between 40 - 50% of my CPU. Eventually (usually in 3 to 5 minutes) the task goes back to using 0.2 to 0.3% and the laptop begins to operate normally.

If I happen to be downloading anything - I download a lot of music - the 'freezing' will show the Chrome download window speed to be 0 kb/sec. Once the interrupts normalize back to a low percentage, the download item will have a horizontal line through it with the words 'Failed - Network Error' next to it. There will be a small blue rectangular box labeled 'Resume' underneath the failed download. Clicking on that box will resume the download from the point the interrupt stopped it. Sometimes a 600MB file will download without a single interrupt, but more often than not I'll have to resume the download at least 3 times.

This laptop is always working wirelessly. It's a bit of a challenge to see how it works with a wired connection. My modem/router is in the basement, and I really don't have the time to lug it down there, attempt to download a large file with an ethernet cable and sit there and monitor the download progress. Because, occasionally a download will become interrupted and then will simply go back to downloading normally once the interrupt corrects itself.

Maybe it's something about Chrome? I use Firefox on mine (and Edge or IE sometimes).
(and I'm exclusively WiFi like you)

I am using a Toshiba now which was upgraded from Windows 8.1 to Windows 10 a couple of years ago. It has fallen off the compatibility list after some versions of Windows 10 later, however it is still working on the current version of Windows 10.

All updates now come from Microsoft updates, nothing directly from Toshiba for some years.

Yours is a number of years older.
Have you ever done any basic servicing ?

Helmut said:

Have you ever done any basic servicing ?

If by basic servicing you're asking me if I'm current with Microsoft updates, the answer is 'yes'. Pressing Win+I, followed by clicking 'Update and Security' gives me the following:

If you're asking me if I've kept up with virus scans and such, I regularly run a full Malwarebytes scan, along with AdwCleaner and CCleaner. Windows Defender is my anti-virus program.

Bree said:

Maybe it's something about Chrome? I use Firefox on mine (and Edge or IE sometimes).
(and I'm exclusively WiFi like you)

I'm using Chrome because

1. The System Interrupts happened no matter what browser I tried (although to be completely honest, I never tried Opera)
2. At least with Chrome I'm able to continue any downloads that've been interrupted. Some other browsers (Edge for sure) were not as accommodating.

boweasel said:

... System Interrupts happened no matter what browser I tried...

OK, so it's not browser-specific, but it seems to happen only when you are downloading. That suggests it's related to your Wi-Fi driver, as it was for this thread....

Help ! System Interrupts are running are crippling CPU Solved - Windows 10 Forums

According to Toshiba support you may have either Realtec or Atheros wireless. Which do you have? The latest drivers they list for your model are Win 8.1 for both types. If you put your serial number in here it should tell you the specific type appropriate for your machine.

Satellite L755-S5153 Support | Toshiba

You may be able to use the Win 8.1 drivers.

In the past several months I've been plagued with System Interrupts...

You may have had had a driver update recently, it may be that rolling back to the previous driver will help.

My Toshiba L750-16L has Atheros Wi-Fi and works perfectly with the Microsoft-supplied driver.

Bree, your post contained enough conflicting information to make me dizzy. You suggested that I download the W8.1 wireless driver from Toshiba. But then you also suggested in the next sentence that I might have had a driver update recently and that rolling back my current network driver might solve the problem.

Well, I went with door number 1, entering my serial number and downloading the Realtek wireless driver for 8.1.

The system failed to complete the install, remaining on the Realtek 'installing driver' screen for more than 30 minutes, before I attempted to kill the process. I manually ended everything in taskmgr related to installing the Realtek driver, but was ultimately forced to restart the laptop to make the task disappear.

The restart gave me the wired symbol on the taskbar, but with a yellow triangle (since it was NOT connected with an ethernet cord). I went into device mgr, right clicked on the Realtek driver and selected update.

That seemed to (initially) do the trick. I downloaded 2 music files in a row with nary an interrupt, so I thought it was fixed. Now, however the interrupts are back, and I really don't know if the Realtek driver I'm using now is the one I'd been using, or if I'm using the 8.1 driver.

I also discovered this A6100 Genie application running in task mgr. It's some Netgear application that is looking for new drivers. I uninstalled it, but I don't know if it was the culprit that changed my wireless driver, or it changed the driver after my 2 successful interrupt-free downloads.