P51 SSD:SAMSUNG MZVPW256HEGL-000L7 Re: Samsung does not provide...

Question: Thinkpad P51 SSD: SAMSUNG MZVPW256HEGL-000L7 Re: Samsung does not provide Software support for our OEM drives. Please contact Lenovo for more information

I wrote SAMSUNG with a potential problem with the 3 month old SSD drive looking for manufacturer's tools to diagnosis the drive (I am aware of (some, I am sure not all) of Lenovo's diagnostic tools).EMAIL TO SAMSUNG: Subject : SAMSUNG MZVPW256HEGL-000L7What tools are available to test for SSD health and or impending failure for the SAMSUNG MZVPW256HEGL-000L7, Lenovo Thinkpad P51. Programs like CrystalDisk and HWINFO give conflicting info and may not seem to understand this SSD drive. thank you. THEY WROTE BACK:Samsung does not provide Software support for our OEM drives. Please contact Lenovo for more information.Lenovo Dianostics come up clean as does Crystal Disk and running SMART from the cmd prompt. HWINFO indicates a problem.

https://www.hwinfo.com/forum/Thread-...URE-in-red-YES

Lenovo is responsible for any warranty issues with OEM components. It would be the same way if you had a Western Digital hard drive, it would still be Lenovo. Same way if you had a Dell or HP or whatever brand, they would be responsible.

Masterchiefxx17 said:

If the laptop is new, why not contact Lenovo first? They would be able to replace it under warranty.

I neglected to mention that I did contact them first through chat though I am thinking I might have more luck if I talk with a "humnan." And chat had me run a LENOVO diagnostic using their utility and it came up clean. Nothing they would do for me since it was a third party app showing the problem.

https://www.dropbox.com/s/zl1621ssrg...0File.pdf?dl=0

Here is the link to download the Samsung Magician. See what it tells you. I have Samsung SSD's and what I use.
SSD Tools Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website

BTW, here is how to post pictures/screenshots on this forum. You can do it direct, you don't need dropbox or imgur.
How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials

fireberd said:

Here is the link to download the Samsung Magician. See what it tells you. I have Samsung SSD's and what I use.
SSD Tools Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website

BTW, here is how to post pictures/screenshots on this forum. You can do it direct, you don't need dropbox or imgur.
How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials

Thanks for the link on how to post screenshots. Also I already tried installing Samsung Magician and it told me that my NVME SAMSUNG SSD MZVPW256HEGL-000L7 is not supported ( :

Scroll down to where it says SUPPORTED MODELS

http://www.samsung.com/semiconductor...umer/magician/

Download and install samsung magician.

Looks like if you can't find someone in Lenovo to handle the problem you are "SOL" unless it completely dies.
First thing to do is make a full drive (disc image of all partitions) to an external drive with a program such as the free (and popular) Macrium Reflect. Then if it (or when) it dies you will have a full restore backup.

Macrium Software | Macrium Reflect Free

The other option is to buy a new SSD, maybe a larger capacity if you think you'll need it and replace the OEM with the new "Retail" model.

fireberd said:

Looks like if you can't find someone in Lenovo to handle the problem you are "SOL" unless it completely dies.
First thing to do is make a full drive (disc image of all partitions) to an external drive with a program such as the free (and popular) Macrium Reflect. Then if it (or when) it dies you will have a full restore backup.

Macrium Software | Macrium Reflect Free

The other option is to buy a new SSD, maybe a larger capacity if you think you'll need it and replace the OEM with the new "Retail" model.

I use Acronis TI 2018 though I have used MRF in the past. More likely I would get a 2nd SSD and image it and keep it handy should something catastrophic happen even though the current drive is covered for the next few years. If you are inclined here is a link to the conversation with the author of the program:

https://www.hwinfo.com/forum/Thread-...17460#pid17460

Great that the author clarified what his program does.

I used to use Acronis TI but it failed me two different times attempting to restore and it didn't get a third chance.