P51 SSD:SAMSUNG MZVPW256HEGL-000L7 Re: Samsung does not provide...

  1.    04 Mar 2018 #1

    P51 SSD:SAMSUNG MZVPW256HEGL-000L7 Re: Samsung does not provide...


    Question: Thinkpad P51 SSD: SAMSUNG MZVPW256HEGL-000L7 Re: Samsung does not provide Software support for our OEM drives. Please contact Lenovo for more information

    I wrote SAMSUNG with a potential problem with the 3 month old SSD drive looking for manufacturer's tools to diagnosis the drive (I am aware of (some, I am sure not all) of Lenovo's diagnostic tools).EMAIL TO SAMSUNG: Subject : SAMSUNG MZVPW256HEGL-000L7What tools are available to test for SSD health and or impending failure for the SAMSUNG MZVPW256HEGL-000L7, Lenovo Thinkpad P51. Programs like CrystalDisk and HWINFO give conflicting info and may not seem to understand this SSD drive. thank you. THEY WROTE BACK:Samsung does not provide Software support for our OEM drives. Please contact Lenovo for more information.Lenovo Dianostics come up clean as does Crystal Disk and running SMART from the cmd prompt. HWINFO indicates a problem.

    https://www.hwinfo.com/forum/Thread-...URE-in-red-YES
      My ComputerSystem Spec

  2. Masterchiefxx17's Avatar
    Posts : 424
    Windows 10 Professional 64bit
       04 Mar 2018 #2

    If the laptop is new, why not contact Lenovo first? They would be able to replace it under warranty.
      My ComputerSystem Spec

  3.    05 Mar 2018 #3

    Lenovo is responsible for any warranty issues with OEM components. It would be the same way if you had a Western Digital hard drive, it would still be Lenovo. Same way if you had a Dell or HP or whatever brand, they would be responsible.
      My ComputersSystem Spec

  4.    05 Mar 2018 #4

    Masterchiefxx17 said: View Post
    If the laptop is new, why not contact Lenovo first? They would be able to replace it under warranty.
    I neglected to mention that I did contact them first through chat though I am thinking I might have more luck if I talk with a "humnan." And chat had me run a LENOVO diagnostic using their utility and it came up clean. Nothing they would do for me since it was a third party app showing the problem.

    https://www.dropbox.com/s/zl1621ssrg...0File.pdf?dl=0
      My ComputerSystem Spec

  5.    05 Mar 2018 #5

    Here is the link to download the Samsung Magician. See what it tells you. I have Samsung SSD's and what I use.
    SSD Tools Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website

    BTW, here is how to post pictures/screenshots on this forum. You can do it direct, you don't need dropbox or imgur.
    How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials
      My ComputersSystem Spec

  6.    05 Mar 2018 #6

    fireberd said: View Post
    Here is the link to download the Samsung Magician. See what it tells you. I have Samsung SSD's and what I use.
    SSD Tools Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website

    BTW, here is how to post pictures/screenshots on this forum. You can do it direct, you don't need dropbox or imgur.
    How to Upload and Post Screenshots and Files at Ten Forums Windows 10 Tutorials
    Thanks for the link on how to post screenshots. Also I already tried installing Samsung Magician and it told me that my NVME SAMSUNG SSD MZVPW256HEGL-000L7 is not supported ( :

    Scroll down to where it says
    SUPPORTED MODELS

    http://www.samsung.com/semiconductor...umer/magician/



      My ComputerSystem Spec


  7. Posts : 10
    Windows 10 Enterprise x64
       05 Mar 2018 #7

    Download and install samsung magician.
      My ComputerSystem Spec

  8.    05 Mar 2018 #8

    Looks like if you can't find someone in Lenovo to handle the problem you are "SOL" unless it completely dies.
    First thing to do is make a full drive (disc image of all partitions) to an external drive with a program such as the free (and popular) Macrium Reflect. Then if it (or when) it dies you will have a full restore backup.

    Macrium Software | Macrium Reflect Free

    The other option is to buy a new SSD, maybe a larger capacity if you think you'll need it and replace the OEM with the new "Retail" model.
      My ComputersSystem Spec

  9.    05 Mar 2018 #9

    fireberd said: View Post
    Looks like if you can't find someone in Lenovo to handle the problem you are "SOL" unless it completely dies.
    First thing to do is make a full drive (disc image of all partitions) to an external drive with a program such as the free (and popular) Macrium Reflect. Then if it (or when) it dies you will have a full restore backup.

    Macrium Software | Macrium Reflect Free

    The other option is to buy a new SSD, maybe a larger capacity if you think you'll need it and replace the OEM with the new "Retail" model.
    I use Acronis TI 2018 though I have used MRF in the past. More likely I would get a 2nd SSD and image it and keep it handy should something catastrophic happen even though the current drive is covered for the next few years. If you are inclined here is a link to the conversation with the author of the program:

    https://www.hwinfo.com/forum/Thread-...17460#pid17460
      My ComputerSystem Spec

  10.    06 Mar 2018 #10

    Great that the author clarified what his program does.

    I used to use Acronis TI but it failed me two different times attempting to restore and it didn't get a third chance.
      My ComputersSystem Spec


 

Related Threads
Source: Samsung and Xbox Partner to Provide a Better 4K Gaming Experience - Xbox Wire
Source: CES 2017: Samsung unveils new gaming PC the Samsung Notebook Odyssey - Windows Experience Blog
Trying to install Samsung SmarThru office V2 for my printer/scanner, but Windows 10 reports the signer of the executable is not trusted, I downloaded from the Samsung website and the signer is shown as Samsung. There seems to be no way to bypass...
Like you, I encountered source disk bad sectors error when cloning with Samsung migration software. Resolved by using EaseUS Tool to clone.
Hi guys, i'm using win 10 pro x64 on a samsung evo 850 120gb ssd. My samsung magician just can't recognize the OS, anyone knows how to fix? Thank you and sorry for my bad grammar! :p 39391
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:47.
Find Us