BSOD Page Fault after downloading Win 10, ver 1709 Update

Russ85 · 23 Nov 2017

Update:

Since my last post I have created a Macrium image of the C: drive and I created a new restore point. I don't have much faith in restore points as the last one I created failed to load when I tried to use it...

Also, I updated the two November issued Dell drivers. I reset the BIOS to the default setting. I used DDU software to uninstall my AMD display driver. I installed AMD driver ver 17.11.1 without issue (so far). Finally, I am in the process of running MEMTEST86 v5.01. It has made two passes and no errors yet.

I have not seen any BSOD's since the initial report... :)

Happy Thanksgiving All!! and thanks again for your comments and support.

Russ85 · 25 Nov 2017

I ran Memtest86 v5.01 for 12 passes. I ran Chkdsk and performed the DOS command Powercfg -h off. See attached logs for these tests as well as CCleaner and Spy Bot scans. I did not perform cleaning (analyze only) with Disk Cleanup, CCleaner or Spy Bot as I do not want to erase some of the memory dump files until we are done with them...

I ran everything on zbook
's list EXCEPT HdTune. The reason being my trial subscription has expired. Also, with all the re-starts, the Windows update (Fall Creators release) still has not installed.

zbook · 25 Nov 2017

1) HD Tune has a free version.
See if you can run the free version with tests for health, benchmark, and full error scan.
2) In case that is not possible please use HD Sentinel which has a free or 30 day free trial.
If you use this software please post into the thread reports for Overview, SMART, disk performance, and disk surface test
3) For startup and recovery > system failure > change from kernel to automatic and un-check automatic restart
4) For Ccleaner > system > un-check memory dumps and windows log files

Russ85 · 25 Nov 2017

Here are the results of HD Tune for Drive C:

Russ85 · 27 Nov 2017

So, where do I go from here?

Maybe CHKDSK repaired my "broken" hard drive.... I don't know how to interpret the HD Tune benchmark results. No BSOD recently but the Fall Creators update still will not install (maybe that's a good thing?).

zbook · 27 Nov 2017

For startup and recovery:
1) un-check automatic restart (if you have a bsod will will have unlimited time to view the BSOD windows which will typically display a bugcheck and may display the misbehaving driver. If you see the driver displayed please record it and post it into the thread. Alternatively use a camera or smart phone camera to take a picture and post the image into the thread.
2) Change write debugging information from kernel memory dump to automatic and make sure write debugging information displays automatic memory dump.
3) For Ccleaner uncheck:
a) memory dumps
b) windows log files

http://www.hdtune.com/faq_1.html#health
If the parameter is highlighted in yellow it means that the parameter almost reached a critical value. At this point it is highly recommended to check this parameter regularly to see if the value becomes worse.

If there are no more BSOD plan the following steps on Thursday Nov 30:
1) Uninstall all AV software using applicable company uninstall tools
(There should only be a functioning Windows defender on the computer)
2) disconnect all unessential hardware from the computer (printer, headset, xbox, etc.)
3) Create a bootable windows 10 iso: Download Windows 10
4) Insert the windows 10 iso into any USB port
5) Create a brand new restore point
6) Open file explorer
7) Click on the drive with the windows 10 iso and look for a file named setup or setup.exe
8) launch the setup file
9) if there is a keyboard key to turn off wireless then mechanically turn off wireless.
10) disconnect ethernet
11) perform an in place upgrade repair following the text and images in this link: (decline updates at this time)
Repair Install Windows 10 with an In-place Upgrade Installation Upgrade Tutorials
12) if the computer is able to perform the in place upgrade repair and upgrade to windows 10 version 1709 the troubleshooting will be completed.
13) if the computer is not able to perform the in place upgrade repair look for an error message and error code and post that into the thread. Perform step 12 onward if the computer is not able to be upgraded to windows 10 version 1709.

14) Download and install everything search:
voidtools
15) Search for:
C:\windows.~BT\sources\Panther
C:\windows\panther
setuperr.log
setupact.log
setupmem.dmp
setupapi.dev.log
bluebox.log
$windows\.~BT\sources\rollback\setupmem.dmp
$windows\.~BT\sources\rollback*.evtx
$windows\.~BT\sources\rollback\setupapi.dev.log

16) For any files that are found please use one drive or drop box to post share links into the thread.

Russ85 · 28 Nov 2017

Thanks zbook for the response. I downloaded the AVG uninstall tool to remove AVG Antivirus Free edition. I ran the tool and first it advised there were no AVG Products found on my computer! I ran it anyway and it did not work citing "Avguix.exe failed". Apparently, there is a AVG "clear tool" as well which can be used if the uninstaller fails. I have contacted AVG support for further instruction.

I did change the Startup/recovery settings as you requested.

Russ85 · 28 Nov 2017

So, in advance of trying to run the AVG clear tool, I tried to create a Restore Point. Received a window "There was an unexpected error in the property page; Catastrophic Failure 0x8000FFFF. I tried it twice with the same error...

philc43 · 28 Nov 2017

What happens if you try to make a completely new system backup using Macrium Reflect? This might be better than trying to make incremental restore points.

Russ85 · 28 Nov 2017

I was finally able to remove AVG Antivirus using their "clean tool" in Safe Mode.

Will monitor performance and advise any errors/BSOD's.

I will follow the instructions per zbook starting on Nov 30.