Unexpected Random Reboot - Deleted Steam Game the culprit or Chrome?

mwake · 17 Nov 2017

I have been suffering random restarts I don't even get the luxury of a BSOD or crash dumps. The computer just restarts this has only been happening since Creators Fall update 1709.

In all crashes, I have been using Google Chrome latest stable version.

At first, I thought that it could be to do with the Chrome hardware acceleration but no matter if it is on or off the computer still perform random restarts. I have tested the memory and that is fine and done a Scandisk too all results were perfect.

Secondly, Windows Error Report log app also makes constant logging to an an APPCRASH event which is related to a game that I deleted last week. Even though the game is deleted it is still making logging an APPCRASH event or something.

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: UE4-AbzuGame
P2: 4.11.1
P3: 57a13a0c
P4: AbzuGame-Win64-Shipping.exe
P5: 4.11.1
P6: 57a13a0c
P7: c0000005
P8: 0000000003154A44
P9: !!AssertLog=""
P10: UE4!C:/Program Files (x86)/Steam/steamapps/common/ABZU/AbzuGame/Binaries/Win64/!Game!0

Attached files:
\\?\C:\Users\mine\AppData\Local\AbzuGame\Saved\Logs\UE4CC-Windows-544B06B043639E765002988AD3ABE877\CrashContext.runtime-xml
\\?\C:\Users\mine\AppData\Local\AbzuGame\Saved\Logs\UE4CC-Windows-544B06B043639E765002988AD3ABE877\UE4Minidump.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F52.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F8F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FCF.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_UE4-AbzuGame_5e24d657918665c52ef228e1e774be44be9_00000000_cab_2e863fdd

Analysis symbol:
Rechecking for solution: 0
Report Id: 50be2818-3ccc-4dcd-b6e8-08ee7aa3f5b8
Report Status: 4
Hashed bucket:

Lastly, I have tried to go through myself through the event viewer but I only see messages relating to Kernal Power crash issues which don't give any more information. I'm hoping someone with better skills and eyes can help me solve the issue of my random crashes. Appreciate any insight given

I have uploaded DM file for inspection.

zbook · 17 Nov 2017

Hi mwake,

Welcome to Ten forums BSOD forum.

For all steps please post images into the thread.
If you are unable to post images please use one drive or drop box share links.

1) Please update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums General Tips Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
2) Open administrative command prompt and type or copy or paste:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) chkdsk /scan
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
7) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > on system properties advanced tab under startup and recovery > click settings > post an image into the thread
8) In the left lower corner search type clean > open disk cleanup > under files to delete post images of the rows and boxes into the thread
9) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
10) If you use any other cleaning software post that information into the thread
11) Download and install Whocrashed
http://www.resplendence.com/whocrashed
12) In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
13) Click Analyze > look for dead or deaddead
14) Run the DM log collector after the above steps and post a new zip into the thread
15) For any new BSOD please post a new zip into the thread
16) Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 16 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials
17) Read these links while running Memtest86+ version 5.01:
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
18) Wait for communication in the thread before using windows driver verifier

Code:

09/11/2017 03:38    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0e22e738-141a-4669-8233-ad2b2ad5ff57

Problem signature:
P1: 100000ea
P2: ffffc000dea29080
P3: 0
P4: 0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\110817-10406-01.dmp
\\?\C:\WINDOWS\TEMP\WER-53562-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER79.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER89.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8.tmp.txt
\\?\C:\Windows\Temp\WER399A.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_94942485e646d55e23c645c414a60b0ee2fffa7_00000000_cab_29053bfa

Analysis symbol: 
Rechecking for solution: 0
Report Id: 037ab364-34ec-4566-93d9-069da55e6b35
Report Status: 268435456
Hashed bucket:

Code:

31/10/2017 20:01    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 3cac70c8-06db-4bda-9713-cb0f84008632

Problem signature:
P1: 141
P2: ffffd88e29045320
P3: fffff802c3d9cce4
P4: 0
P5: 3c0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171031-1700.dmp
\\?\C:\WINDOWS\TEMP\WER-174672062-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E76.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E86.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EE5.tmp.txt
\\?\C:\Windows\Temp\WER924B.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_fab3e4cee3d45ec19b2c37bf51917299d5ea0_00000000_cab_133d947d

Analysis symbol: 
Rechecking for solution: 0
Report Id: e71378a3-0dae-4428-98e0-a5263df4242f
Report Status: 268435456
Hashed bucket:03/11/2017 21:11    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 524e6b4a-38a7-41f5-9a1c-b923e2f3b789

Problem signature:
P1: 141
P2: ffffd88e268b4010
P3: fffff802c3d9cce4
P4: 0
P5: 2d48
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171103-1810.dmp
\\?\C:\WINDOWS\TEMP\WER-438079218-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB595.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5A5.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5F4.tmp.txt
\\?\C:\Windows\Temp\WERD90C.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e59e142cf88fa2582335c56d86b35a453f191f8b_00000000_cab_1010db4d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 0f2010c3-37b3-4bfa-9818-3baafe4da680
Report Status: 268435456
Hashed bucket:

Code:

Name    AMD Radeon HD 8500MPNP Device ID    PCI\VEN_1002&DEV_6663&SUBSYS_FA441179&REV_00\4&5528892&0&0010
Adapter Type    AMD Radeon Graphics Processor (0x6663), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon HD 8500M
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version    15.201.1101.0
INF File    oem6.inf (ati2mtag_R503 section)
Color Planes    Not Available
Color Table Entries    Not Available
Resolution    Not Available
Bits/Pixel    Not Available
Memory Address    0xE0000000-0xEFFFFFFF
Memory Address    0xF02C0000-0xF02FFFFF
I/O Port    0x00004F00-0x00004FFF
IRQ Channel    IRQ 4294967286
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 670.00 KB (686,080 bytes), 11/09/2015 07:35)
    
Name    AMD Radeon HD 8610G
PNP Device ID    PCI\VEN_1002&DEV_990F&SUBSYS_FA441179&REV_00\3&2411E6FE&0&08
Adapter Type    AMD Radeon Graphics Processor (0x990F), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon HD 8610G
Adapter RAM    768.00 MB (805,306,368 bytes)
Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version    15.201.1101.0
INF File    oem6.inf (ati2mtag_Trinity_Mobile section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1366 x 768 x 60 hertz
Bits/Pixel    32
Memory Address    0xD0000000-0xF7FFFFFF
I/O Port    0x00005000-0x000050FF
Memory Address    0xF0300000-0xF033FFFF
IRQ Channel    IRQ 4294967288
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 670.00 KB (686,080 bytes), 11/09/2015 07:35)