Windows 10: Unexpected Random Reboot - Deleted Steam Game the culprit or Chrome?

  1.    17 Nov 2017 #1

    Unexpected Random Reboot - Deleted Steam Game the culprit or Chrome?


    I have been suffering random restarts I don't even get the luxury of a BSOD or crash dumps. The computer just restarts this has only been happening since Creators Fall update 1709.

    In all crashes, I have been using Google Chrome latest stable version.

    At first, I thought that it could be to do with the Chrome hardware acceleration but no matter if it is on or off the computer still perform random restarts. I have tested the memory and that is fine and done a Scandisk too all results were perfect.

    Secondly, Windows Error Report log app also makes constant logging to an an APPCRASH event which is related to a game that I deleted last week. Even though the game is deleted it is still making logging an APPCRASH event or something.

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: UE4-AbzuGame
    P2: 4.11.1
    P3: 57a13a0c
    P4: AbzuGame-Win64-Shipping.exe
    P5: 4.11.1
    P6: 57a13a0c
    P7: c0000005
    P8: 0000000003154A44
    P9: !!AssertLog=""
    P10: UE4!C:/Program Files (x86)/Steam/steamapps/common/ABZU/AbzuGame/Binaries/Win64/!Game!0

    Attached files:
    \\?\C:\Users\mine\AppData\Local\AbzuGame\Saved\Logs\UE4CC-Windows-544B06B043639E765002988AD3ABE877\CrashContext.runtime-xml
    \\?\C:\Users\mine\AppData\Local\AbzuGame\Saved\Logs\UE4CC-Windows-544B06B043639E765002988AD3ABE877\UE4Minidump.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F52.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F8F.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3FCF.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_UE4-AbzuGame_5e24d657918665c52ef228e1e774be44be9_00000000_cab_2e863fdd

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 50be2818-3ccc-4dcd-b6e8-08ee7aa3f5b8
    Report Status: 4
    Hashed bucket:



    Lastly, I have tried to go through myself through the event viewer but I only see messages relating to Kernal Power crash issues which don't give any more information. I'm hoping someone with better skills and eyes can help me solve the issue of my random crashes. Appreciate any insight given


    I have uploaded DM file for inspection.
    Unexpected Random Reboot - Deleted Steam Game the culprit or Chrome? Attached Files
      My ComputerSystem Spec


  2. Posts : 14,296
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Nov 2017 #2

    Hi mwake,

    Welcome to Ten forums BSOD forum.

    For all steps please post images into the thread.
    If you are unable to post images please use one drive or drop box share links.

    1) Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    2) Open administrative command prompt and type or copy or paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > on system properties advanced tab under startup and recovery > click settings > post an image into the thread
    8) In the left lower corner search type clean > open disk cleanup > under files to delete post images of the rows and boxes into the thread
    9) If you use Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
    10) If you use any other cleaning software post that information into the thread
    11) Download and install Whocrashed
    http://www.resplendence.com/whocrashed
    12) In the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    13) Click Analyze > look for dead or deaddead
    14) Run the DM log collector after the above steps and post a new zip into the thread
    15) For any new BSOD please post a new zip into the thread
    16)
    Run memtest86+ version 5.01 for at least 8 passes. Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.
    Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 16 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    Memory problems. - Microsoft Community
    MemTest86+ - Test RAM BSOD Tutorials
    17) Read these links while running Memtest86+ version 5.01:
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
    18) Wait for communication in the thread before using windows driver verifier


    Code:
    09/11/2017 03:38    Windows Error Reporting    Fault bucket 0xEA_IMAGE_atikmdag.sys, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0e22e738-141a-4669-8233-ad2b2ad5ff57
    
    Problem signature:
    P1: 100000ea
    P2: ffffc000dea29080
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\110817-10406-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-53562-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER79.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER89.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8.tmp.txt
    \\?\C:\Windows\Temp\WER399A.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_100000ea_94942485e646d55e23c645c414a60b0ee2fffa7_00000000_cab_29053bfa
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 037ab364-34ec-4566-93d9-069da55e6b35
    Report Status: 268435456
    Hashed bucket:


    Code:
    31/10/2017 20:01    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 3cac70c8-06db-4bda-9713-cb0f84008632
    
    Problem signature:
    P1: 141
    P2: ffffd88e29045320
    P3: fffff802c3d9cce4
    P4: 0
    P5: 3c0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171031-1700.dmp
    \\?\C:\WINDOWS\TEMP\WER-174672062-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E76.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E86.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6EE5.tmp.txt
    \\?\C:\Windows\Temp\WER924B.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_fab3e4cee3d45ec19b2c37bf51917299d5ea0_00000000_cab_133d947d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e71378a3-0dae-4428-98e0-a5263df4242f
    Report Status: 268435456
    Hashed bucket:03/11/2017 21:11    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 524e6b4a-38a7-41f5-9a1c-b923e2f3b789
    
    Problem signature:
    P1: 141
    P2: ffffd88e268b4010
    P3: fffff802c3d9cce4
    P4: 0
    P5: 2d48
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171103-1810.dmp
    \\?\C:\WINDOWS\TEMP\WER-438079218-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB595.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5A5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5F4.tmp.txt
    \\?\C:\Windows\Temp\WERD90C.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_e59e142cf88fa2582335c56d86b35a453f191f8b_00000000_cab_1010db4d
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 0f2010c3-37b3-4bfa-9818-3baafe4da680
    Report Status: 268435456
    Hashed bucket:


    Code:
    Name    AMD Radeon HD 8500MPNP Device ID    PCI\VEN_1002&DEV_6663&SUBSYS_FA441179&REV_00\4&5528892&0&0010
    Adapter Type    AMD Radeon Graphics Processor (0x6663), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon HD 8500M
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version    15.201.1101.0
    INF File    oem6.inf (ati2mtag_R503 section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xE0000000-0xEFFFFFFF
    Memory Address    0xF02C0000-0xF02FFFFF
    I/O Port    0x00004F00-0x00004FFF
    IRQ Channel    IRQ 4294967286
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 670.00 KB (686,080 bytes), 11/09/2015 07:35)
        
    Name    AMD Radeon HD 8610G
    PNP Device ID    PCI\VEN_1002&DEV_990F&SUBSYS_FA441179&REV_00\3&2411E6FE&0&08
    Adapter Type    AMD Radeon Graphics Processor (0x990F), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon HD 8610G
    Adapter RAM    768.00 MB (805,306,368 bytes)
    Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version    15.201.1101.0
    INF File    oem6.inf (ati2mtag_Trinity_Mobile section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1366 x 768 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xD0000000-0xF7FFFFFF
    I/O Port    0x00005000-0x000050FF
    Memory Address    0xF0300000-0xF033FFFF
    IRQ Channel    IRQ 4294967288
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 670.00 KB (686,080 bytes), 11/09/2015 07:35)



    Last edited by zbook; 17 Nov 2017 at 04:10.
      My ComputerSystem Spec


 

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