1.    1 Week Ago #1
    Join Date : Nov 2017
    Posts : 6
    Windows 10

    Black Screen from sleep, immediately or upto 15 minutes later


    When waking system from sleep/hibernate, after about 2-15 minutes, screen goes black. All LEDs inside case are still lit, sometimes the keyboard and mouse LEDs will go out, other times they stay lit. System doesnt appear to respond to input. Have tried unplugging the HDMI cable and replugging. Also tried running from onboard video, issue remains. The only way to recover is with a hard shutdown.

    Began shortly after building. This is a brand new build.

    System doesnt appear to respond to input. Have tried unplugging the HDMI cable and replugging. Also tried running from onboard video, issue remains. The only way to recover is with a hard shutdown.I have completely torn down system, check all power connections, removed cables not needed, reran others to remove potential strain points, reseated RAM and GPU, reseated CPU.Disabled hibernate.Have tried looking in Computer Management/Windows Logs/System events to see what the problem might be, but all I see at time of black screen is The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Kernel-Power Event ID 41 Level Critical
    Black Screen from sleep, immediately or upto 15 minutes later Attached Files
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Hi,

    It would be helpful if we could get dumps (if there is/was an bluescreen) Please check the configuration.

    BSOD Minidump - Configure to Create in Windows 10
    How to configure Windows 10 to configure Dump Files to be written in the event of a Blue Screen of Death (BSOD).


    U should also have a look on your overclocking software:

    All those programs are known for causing bluescreens:

    Corsair Link 4
    Asus AI Suite
    NZXT

    I also can see that LightningService.exe is crashing the whole time.

    This is what I found about it:Post your issues with the Trident RGB Control software here - Page 36 - G.SKILL TECH FORUM
    Have a look at the last post.
      My ComputerSystem Spec
  3.    6 Days Ago #3
    Join Date : Nov 2017
    Posts : 6
    Windows 10
    Thread Starter

    I went looking for the .dmp files and didnt find it. I know that BSOD stands for Blue Screen, which I have not had but thought that maybe a black screen might qualify as well. I might be in the wrong section.
      My ComputerSystem Spec
  4.    6 Days Ago #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Its no problem when you have no .dmp file. They are only generated when a BSOD appears.
    Check the second part I posted above. It seems that theres a software problem.
      My ComputerSystem Spec
  5.    6 Days Ago #5
    Join Date : Nov 2017
    Posts : 6
    Windows 10
    Thread Starter

    I dont have Trident RGB Control software installed. It maybe some other software that is installed that controls RGB lighting though. Will look into it
      My ComputerSystem Spec
  6.    5 Days Ago #6
    Join Date : Nov 2017
    Posts : 6
    Windows 10
    Thread Starter

    I did run sfc /scannow, chkdsk, and dism /online /cleanup-image /restorehealth. Here are the results
    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.64

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    333568 file records processed.
    File verification completed.
    10111 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    398 reparse records processed.
    454196 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    398 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    60315 data files processed.
    CHKDSK is verifying Usn Journal...
    38765688 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    243618815 KB total disk space.
    126400412 KB in 262627 files.
    199276 KB in 60316 indexes.
    0 KB in bad sectors.
    449383 KB in use by the system.
    65536 KB occupied by the log file.
    116569744 KB available on disk.

    4096 bytes in each allocation unit.
    60904703 total allocation units on disk.
    29142436 allocation units available on disk.

    This didnt seem to fix anything. Also uninstalled Aura, which is an ASUS lighting program. Still didnt fix it. Am beginning to wonder if a fresh windows install might fix this problem. Im new enough into this build that I would really lose anything.
      My ComputerSystem Spec
  7.    3 Days Ago #7
    Join Date : Nov 2017
    Posts : 6
    Windows 10
    Thread Starter

    After much screwing around with the registry, attempting to get rid of errors I was having with CLID and APPID permissions, and possibly breaking something in the process, I did a complete reset on the OS. As of this writing, my system seems to be stable.
      My ComputerSystem Spec
  8.    2 Days Ago #8
    Join Date : Nov 2017
    Posts : 6
    Windows 10
    Thread Starter

    Update: After a Windows 10 reset, after each driver was installed, the system was restarted, Ccleaner registry fix ran, and next driver installed. Rinse and repeat until complete. Over the course of yesterday and today, there was only one recurrence of the original problem. I held off installing any Asus software until the system appeared to be stable. Then installed AI Suite, Sonic Studio, GameFirst, and finally Aura Sync. I saved Aura sync for last as this seemed to be the software that was causing alot of issues the first time around. After installing each program, games were ran, browsed the interwebs, and did some normal hard drive swapping, data moving from drive to drive and other normal tasks that are performed throughout the course of the week. No issues or odd restarts. It wasnt until I installed Corsair LINK v4.9.1.23 that almost immediately had issues with system lock-up and having to hard shut down the system. Immediately uninstalled Corsair Link, ran Ccleaner, deleted any left over Corsair software and performed a reboot. Its been almost 24 hours since, the system has gone into sleep, hibernate, and woken from both without incident.

    This is not to say that Corsair LINK is bad software. More that something between the Corsair and Asus software were causing the system to crash/lock up. I could probably run Corsair Link without issue if I uninstalled Aura or other Asus RoG specific software. I spell all of this out just encase someone else runs into similar issues, can try what I have done or maybe someone will see this before running into the same problems I have.
      My ComputerSystem Spec
  9.    2 Days Ago #9
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums

    In the left lower corner type system > open system control panel > on the left pane click advanced system settings > on the advanced tab under startup and recovery click settings > post an image into the thread

    Open Ccleaner > windows tab > scroll down to system and advanced > post an image into the thread
      My ComputerSystem Spec

 


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