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For suspected hardware problems you can perform the following steps:
1) clean boot > evaluate change
2) safe mode > evaluate change
3) use windows drive verifier to fix any misbehaving or unstable drivers (some may need to be reinstalled or rolled back to find stable drivers)
4) use Ubuntu instead of Windows to evaluate hardware problems with a different operating system
5) Windows "vanilla type" installation: A clean install is performed, internet is disconnected > the computer is evaluated without windows updates of non-microsoft drivers > windows updates are performed > the computer is evaluated without any applications or drivers from the computer manufactures/motherboard website > drivers are installed one at a time > the computer is evaluated with each driver, etc
6) if there is freezing with a clean install 'vanilla type" > strip computer hardware to find malfunctioning hardware
Just reviewed the thread again and saw that we had recommended replacing the motherboard without any stress testing.
The computer never had our tests for CPU, GPU, RAM, Driver, etc.
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test Performance Maintenance Tutorials
Aim to test for 1 hour and record the highest temperature and test duration.
Observe for temperature changes, display artifacts, freezing, etc. and abort testing as needed.
All of these test should be done with the bios reset and no over clocking.
For each of the above tests please record maximum temperatures.
And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials
Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Speccy - System Information - Free Download
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer
Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU Performance Maintenance Tutorials
Aim for 3 hours testing and abort as needed for temperature, freezing, etc.
Record maximum temperatures and duration of testing.
Please use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10 General Tips Tutorials
Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer. There are 4 GB on 2 DIMM.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM BSOD Tutorials
It is very unlikely to have any BSOD during memtest86+ version 5.01 testing but it may occur during GPU or CPU testing. For any BSOD please post a new zip into the thread:
BSOD - Posting Instructions - Windows 10 Forums
Last edited by zbook; 16 Dec 2017 at 02:35.
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