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  1.    06 Aug 2017 #71
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    There are no Windows updates available.
      My ComputerSystem Spec
  2.    06 Aug 2017 #72
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Did you already update to windows 10 version 15063.502 with a reboot?
    In the left lower corner search type winver.
    In the pop up about windows view the windows version and build and post into the thread.
      My ComputerSystem Spec
  3.    06 Aug 2017 #73
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter
      My ComputerSystem Spec
  4.    06 Aug 2017 #74
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    It would be nice to know what the computer problems are.
    See if you can test the RAM and Motherboard again with Memtest86+
    Test for 8 or more passes.
    Then take a picture with a camera or smart phone and post an image into the thread.
    If Memtest86+ fails then try with Memtest

    Memtest86+ - Advanced Memory Diagnostic Tool

    MemTest86 - Official Site of the x86 Memory Testing Tool
      My ComputerSystem Spec
  5.    06 Aug 2017 #75
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    I tried memtest86 first ran 10 passes all fine, running memtest86+ overnight I'll catch up with you tomorrow. Didn't realise there was a difference between 86 and 86+ before.
      My ComputerSystem Spec
  6.    06 Aug 2017 #76
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    okay
      My ComputerSystem Spec
  7.    06 Aug 2017 #77
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Memtest86+ ran 8 passes, no errors found.

    IMG_20170806_132759.jpg - Google Drive
      My ComputerSystem Spec
  8.    06 Aug 2017 #78
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Memtest86 passed using 8 passes.
    The Intel stress test had passed.
    Let's check the rest of the hardware.
    The Prime95 stress test is another method of stress testing the CPU.

    Make sure that there is no overclocking.
    1) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:

    Speccy - Free Download - Piriform:
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer

    2) Run Prime95 - Stress Test Your CPUPrime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Please use the Microsoft snipping tool to post images into the thread.
    Windows 10 Forums
    3) Run HD Sentinel:
    Hard Disk Sentinel - HDD health and temperature monitoring
    When it has completed please use the Microsoft snipping to make an image and post into the thread.
    Windows 10 Forums
    4) Run FurMark
    http://www.ozone3d.net/benchmarks/fur/
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials

    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.

    All of these test should be done with no over clocking.
    For each of the above tests please record maximum temperatures.
    Also record the duration of testing.
    And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  9.    06 Aug 2017 #79
    Join Date : Jul 2017
    Posts : 51
    Windows 10
    Thread Starter

    Ran each of them, here are the results. FurMark let the CPU chill at 61 degrees even though it say 71 max.

    Test Results - Album on Imgur

    When I was downloading FurMark, yes downloading not installing, got a blue screen, actually pointed to a driver this time. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED pointing towards dxgmms2.sys.

    DESKTOP-0HA2B5O-08_06_17_162909_48.zip - Google Drive
      My ComputerSystem Spec
  10.    06 Aug 2017 #80
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    The Windows driver verifer produced bsod when debugged indicated Intel graphics as the misbehaving driver.
    Please reinstall this driver.

    Code:
    ffffc281`67ba68f8  fffff800`1dc8fb51Unable to load image \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f18125a0cc6c75ee\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x2fb51

    Code:
    Driver    c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_f18125a0cc6c75ee\igdkmd64.sys (21.20.16.4526, 10.10 MB (10,588,656 bytes), 10/14/16 8:04 AM)
    Code:
    Name	Intel(R) HD Graphics 620PNP Device ID	PCI\VEN_8086&DEV_5916&SUBSYS_11651025&REV_02\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 620
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
    Driver Version	21.20.16.4526
    INF File	oem5.inf (iKBLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xB0000000-0xB0FFFFFF
    Memory Address	0xA0000000-0xAFFFFFFF
    I/O Port	0x00003000-0x0000303F
    IRQ Channel	IRQ 4294967284
    Driver	c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_f18125a0cc6c75ee\igdkmd64.sys (21.20.16.4526, 10.10 MB (10,588,656 bytes), 10/14/16 8:04 AM)
    https://answers.microsoft.com/en-us/...=1436753520149
      My ComputerSystem Spec

 
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