Please locate this on your computer and provide the full location in the thread:
i8042prt PS/2 Keyboard and Mous PS/2 Keyboard and Mous Kernel Disabled Stopped OK FALSE FALSE 36,864 49,152 0 10/11/1995 17:53:53 C:\Windows\system32\drivers\i8042prt.sys 4,096
When you open device manager and expand
Keyboards
Mice and other pointing devices
Please click on properties then drivers.
Do any of them indicate this driver?
Hi again thanks for the replys sorry it has taken so long to get back with a reply.
My memory.dmp link
https://www.dropbox.com/s/t2srw01q1w...EMORY.DMP?dl=0
You can see with the uploaded picture what I have connected.
Corsair strafe keyboard
Corsair Scimitar mouse
Blu-ray drive
a few WD hard drives
The other HID keyboard I am not to sure what that is.
I checked in device manager like you said the drivers for my keyboard are kbdclass.sys / kbdhid.sys
for my moue and pointing devices mouclass.sys / mouhid.sys
Would it be a good idea to reinstall windows without my corsair mouse and keyboard connected and use another keyboard and mouse.
Thanks again
Please re-post the bsod info: For dmp updates please use: BSOD - Posting Instructions - Windows 10 Forums
Hi that was my memory dump not my BSOD dump that @BSODHunter ask to be uploaded to dropbox.
It's taking a while to download.
What are you experiencing with regards to performance: startup, shutdown, hangs, bsod, etc
Everything is fine shuts down like it supposed to and starts like it should my pc performs like it should. Its just the annoying BSOD when the PC starts from a cold boot.
In saying that I have not received a BSOD today which is the first time in over a month.
I did notice one strange thing today in my c: root folder a new folder has been created called symcache and within that there are 3 folders
i8042prt.pdb
intelppm.pdb
ntkrnlmp.pdb
Only reason I mention it is because you have talked about i8042prt in previous posts.
This is the debugging using:
!analyze-v
!thread
dps fffff8026fc4f000 fffff8026fc56000
!irp ffffbc8b5c6f2600
Code:BugCheck 9F, {3, ffffbc8b587f9e40, fffff8026fc55870, ffffbc8b5c6f2600}Probably caused by : ACPI.sys
acpi.sys ACPI Driver for NT Windows Update
Code:Wdf01000
Wdf01000.sys WDF Dynamic - Kernel Mode Driver Framework Runtime Windows Update
Code:nvlddmkm
nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
Get from OEM for laptops
Code:storport
storport.sys Microsoft Storage Port Driver Windows Update
Code:tcpip
tcpip.sys Microsoft TCP/IP Driver (networking related) Windows Update
Code:NETIO
NETIO.SYS Network I/O Subsystem Windows Update
Code:\Driver\i8042prt
i8042prt.sys i8042 Port Driver Windows Update
Code:\Driver\kbdclass
kbdclass.sys Keyboard Class Driver Windows Update
Code:\Driver\ACPI
BSODHunter wanted to analyze the full memory file/folder. So let's wait for his review.
The in place upgrade repair would clear up any operating system/registry related issues. And it would likely remove the yellow triangle with exclamation mark on the thumbnail.
If there are any problems after the in place upgrade repair you could then use windows driver verifier to find any misbehaving drivers. This could be preventative maintenance.
There is no new Information in the full memory dump:
Code:0x0000009F: [SPECIAL] DRIVER_POWER_STATE_FAILURE (28.06.2017 16:52:15) [Windows 10] CAUSED BY: ACPI.sys [23.07.1981] * ACPI Driver for NT (Windows System File) i8042prt.sys [10.11.1995] * i8042 Port Driver (Windows System File) kbdclass.sys ***** Invalid * Keyboard Class Driver (Windows System File) nvlddmkm.sys [8.06.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx PROCESS: System Usual causes: Device driver
Its a little bit strange that the PS/2 driver is shown with the NVIDIA driver every time, but I think the problem comes from one of these components:
Corsair strafe keyboard
Corsair Scimitar mouse
Maybe the Hardware itself, the drivers for it, or corsair software are the cause.
Googling "DRIVER_POWER_STATE_FAILURE" "driver\i8042prt" gave some interesting stuff.
In most cases the mouse or keyboard (drivers, hardware) were the culprit. The solution would be maybe to use older/newer drivers or another mouse/keyboard.
It would be also a good idea installing windows 10 from scratch:
Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
Last edited by BSODHunter; 30 Jun 2017 at 00:52.
Additionally, there is an arrow. This arrow means that the crash occured at that position.
If any Microsoft drivers are at that position, see if you can find 3rd party drivers lower in the output, 3rd party drivers may be actually causing the crash.
Code:0: kd> !irp ffffbc8b5c6f2600 Irp is active with 8 stacks 6 is current (= 0xffffbc8b5c6f2838) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)] 0 0 ffffbc8b587f9e40 00000000 fffff80436ad1800-00000000 \Driver\ACPI i8042prt!I8xPowerUpToD0Complete Args: 00000000 00000000 00000000 00000002 >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] // at the beginning of this line 0 e1 ffffbc8b5a185660 00000000 fffff80436b01010-00000000 Success Error Cancel pending \Driver\i8042prt kbdclass!KeyboardClassPowerComplete Args: 00051100 00000001 00000001 00000002 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] 0 e1 ffffbc8b5a186290 00000000 fffff8026dfcedc0-ffffbc8b5e476490 Success Error Cancel pending \Driver\kbdclass nt!PopRequestCompletion Args: 00051100 00000001 00000001 00000002 [N/A(0), N/A(0)] 0 0 00000000 00000000 00000000-ffffbc8b5e476490 Args: 00000000 00000000 00000000 00000000
Thanks everyone for you help.
I really appreciate it.
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