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  1.    29 Jun 2017 #11
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Please locate this on your computer and provide the full location in the thread:
    i8042prt PS/2 Keyboard and Mous PS/2 Keyboard and Mous Kernel Disabled Stopped OK FALSE FALSE 36,864 49,152 0 10/11/1995 17:53:53 C:\Windows\system32\drivers\i8042prt.sys 4,096

    When you open device manager and expand
    Keyboards
    Mice and other pointing devices
    Please click on properties then drivers.
    Do any of them indicate this driver?
      My ComputerSystem Spec
  2.    29 Jun 2017 #12
    Join Date : Jun 2017
    Posts : 8
    windows 10
    Thread Starter

    Hi again thanks for the replys sorry it has taken so long to get back with a reply.

    My memory.dmp link

    https://www.dropbox.com/s/t2srw01q1w...EMORY.DMP?dl=0


    You can see with the uploaded picture what I have connected.

    Corsair strafe keyboard
    Corsair Scimitar mouse
    Blu-ray drive
    a few WD hard drives

    The other HID keyboard I am not to sure what that is.

    I checked in device manager like you said the drivers for my keyboard are kbdclass.sys / kbdhid.sys
    for my moue and pointing devices mouclass.sys / mouhid.sys

    Would it be a good idea to reinstall windows without my corsair mouse and keyboard connected and use another keyboard and mouse.

    Thanks again
      My ComputerSystem Spec
  3.    29 Jun 2017 #13
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    Please re-post the bsod info: For dmp updates please use: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  4.    29 Jun 2017 #14
    Join Date : Jun 2017
    Posts : 8
    windows 10
    Thread Starter

    Hi that was my memory dump not my BSOD dump that @BSODHunter ask to be uploaded to dropbox.
      My ComputerSystem Spec
  5.    29 Jun 2017 #15
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    It's taking a while to download.
    What are you experiencing with regards to performance: startup, shutdown, hangs, bsod, etc
      My ComputerSystem Spec
  6.    29 Jun 2017 #16
    Join Date : Jun 2017
    Posts : 8
    windows 10
    Thread Starter

    Everything is fine shuts down like it supposed to and starts like it should my pc performs like it should. Its just the annoying BSOD when the PC starts from a cold boot.

    In saying that I have not received a BSOD today which is the first time in over a month.

    I did notice one strange thing today in my c: root folder a new folder has been created called symcache and within that there are 3 folders

    i8042prt.pdb
    intelppm.pdb
    ntkrnlmp.pdb

    Only reason I mention it is because you have talked about i8042prt in previous posts.
      My ComputerSystem Spec
  7.    29 Jun 2017 #17
    Join Date : Apr 2017
    Posts : 8,761
    windows 10 professional version 1607 build 14393.969 64 bit

    This is the debugging using:
    !analyze-v
    !thread
    dps fffff8026fc4f000 fffff8026fc56000
    !irp ffffbc8b5c6f2600


    Code:
    BugCheck 9F, {3, ffffbc8b587f9e40, fffff8026fc55870, ffffbc8b5c6f2600}Probably caused by : ACPI.sys
    acpi.sys ACPI Driver for NT Windows Update

    Code:
    Wdf01000
    Wdf01000.sys WDF Dynamic - Kernel Mode Driver Framework Runtime Windows Update

    Code:
    nvlddmkm
    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops

    Code:
    storport
    storport.sys Microsoft Storage Port Driver Windows Update

    Code:
    tcpip
    tcpip.sys Microsoft TCP/IP Driver (networking related) Windows Update

    Code:
    NETIO
    NETIO.SYS Network I/O Subsystem Windows Update

    Code:
    \Driver\i8042prt
    i8042prt.sys i8042 Port Driver Windows Update

    Code:
    \Driver\kbdclass
    kbdclass.sys Keyboard Class Driver Windows Update

    Code:
    \Driver\ACPI

    BSODHunter wanted to analyze the full memory file/folder. So let's wait for his review.

    The in place upgrade repair would clear up any operating system/registry related issues. And it would likely remove the yellow triangle with exclamation mark on the thumbnail.

    If there are any problems after the in place upgrade repair you could then use windows driver verifier to find any misbehaving drivers. This could be preventative maintenance.
      My ComputerSystem Spec
  8.    30 Jun 2017 #18
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    There is no new Information in the full memory dump:

    Code:
    0x0000009F:    [SPECIAL] DRIVER_POWER_STATE_FAILURE (28.06.2017 16:52:15) [Windows 10] 
     
    CAUSED BY:     ACPI.sys [23.07.1981] * ACPI Driver for NT (Windows System File) 
                   i8042prt.sys [10.11.1995] * i8042 Port Driver (Windows System File) 
                   kbdclass.sys ***** Invalid * Keyboard Class Driver (Windows System File) 
                   nvlddmkm.sys [8.06.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       System 
     
    Usual causes:  Device driver

    Its a little bit strange that the PS/2 driver is shown with the NVIDIA driver every time, but I think the problem comes from one of these components:

    Corsair strafe keyboard
    Corsair Scimitar mouse

    Maybe the Hardware itself, the drivers for it, or corsair software are the cause.
    Googling
    "DRIVER_POWER_STATE_FAILURE" "driver\i8042prt" gave some interesting stuff.

    In most cases the mouse or keyboard (drivers, hardware) were the culprit. The solution would be maybe to use older/newer drivers or another mouse/keyboard.

    It would be also a good idea installing windows 10 from scratch:
    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials
    Last edited by BSODHunter; 30 Jun 2017 at 00:52.
      My ComputerSystem Spec
  9.    30 Jun 2017 #19
    Join Date : Jun 2015
    Posts : 12,864
    Windows 10 Pro

    Quote Originally Posted by philc43 View Post
    I will try to add a little more information...

    The BSOD is a 9F and arg1 shows that it is the type where an IRP (the I/O request packet) has been blocked for too long.

    The next step is to look at the blocked IRP and its address is given in arg4. This is done as shown below and it shows which device is involved:

    Code:
    0: kd> !irp ffff9308f376bb80
    Irp is active with 8 stacks 6 is current (= 0xffff9308f376bdb8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
                0  0 ffff9308f07f5060 00000000 fffff80297471800-00000000    
               \Driver\ACPI    i8042prt!I8xPowerUpToD0Complete
                Args: 00000000 00000000 00000000 00000002
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffff9308f2311040 00000000 fffff802974a1010-00000000 Success Error Cancel pending
               \Driver\i8042prt    kbdclass!KeyboardClassPowerComplete
                Args: 00051100 00000001 00000001 00000002
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffff9308f2301060 00000000 fffff803c3bbadc0-ffff9308fa5bdd60 Success Error Cancel pending
               \Driver\kbdclass    nt!PopRequestCompletion
                Args: 00051100 00000001 00000001 00000002
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffff9308fa5bdd60    
    
                Args: 00000000 00000000 00000000 00000000
    We can look at the stack:

    Code:
    0: kd> !devstack ffff9308f07f5060
      !DevObj           !DrvObj            !DevExt           ObjectName
      ffff9308f2301060  \Driver\kbdclass   ffff9308f23011b0  InfoMask field not found for _OBJECT_HEADER at ffff9308f2301030
    
      ffff9308f2311040  \Driver\i8042prt   ffff9308f2311190  InfoMask field not found for _OBJECT_HEADER at ffff9308f2311010
    
    > ffff9308f07f5060  \Driver\ACPI       ffff9308f07a4870  Cannot read info offset from nt!ObpInfoMaskToOffset
    
    !DevNode ffff9308f07d86d0 :
      DeviceInst is "ACPI\PNP0303\0"
      ServiceName is "i8042prt"
    It would seem that there is a problem or conflict with the mouse or keyboard. i8042prt is related to the PS/2 port but as you are not using these I wonder if you can disable them in the BIOS or registry and see if this makes a difference.
    Additionally, there is an arrow. This arrow means that the crash occured at that position.
    If any Microsoft drivers are at that position, see if you can find 3rd party drivers lower in the output, 3rd party drivers may be actually causing the crash.
    Code:
    0: kd> !irp ffffbc8b5c6f2600
    Irp is active with 8 stacks 6 is current (= 0xffffbc8b5c6f2838)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
                0  0 ffffbc8b587f9e40 00000000 fffff80436ad1800-00000000    
               \Driver\ACPI    i8042prt!I8xPowerUpToD0Complete
                Args: 00000000 00000000 00000000 00000002
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)] // at the beginning of this line
                0 e1 ffffbc8b5a185660 00000000 fffff80436b01010-00000000 Success Error Cancel pending
               \Driver\i8042prt    kbdclass!KeyboardClassPowerComplete
                Args: 00051100 00000001 00000001 00000002
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffbc8b5a186290 00000000 fffff8026dfcedc0-ffffbc8b5e476490 Success Error Cancel pending
               \Driver\kbdclass    nt!PopRequestCompletion
                Args: 00051100 00000001 00000001 00000002
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffbc8b5e476490    
    
                Args: 00000000 00000000 00000000 00000000
      My ComputersSystem Spec
  10.    30 Jun 2017 #20
    Join Date : Jun 2017
    Posts : 8
    windows 10
    Thread Starter

    Thanks everyone for you help.

    I really appreciate it.
      My ComputerSystem Spec

 
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