Windows 10: PC Randomly Freezing Solved

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  1. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Jun 2017 #11

    Run the SMART test on your new drive and post images into the thread.
      My ComputerSystem Spec

  2.    27 Jun 2017 #12

    Seems to be all fine with the new SSD, no damaged blocks:
    Attachment 141447Attachment 141448

    I've also reinstalled the nVidia driver with all components (3Dvision, hdAudio etc.)
      My ComputerSystem Spec

  3.    28 Jun 2017 #13

    Theres no minidump in your last log collector zip. So I think there was no bsod since your SSD swap?

    Check this please:
    BSOD Minidump - Configure to Create in Windows 10
    How to configure Windows 10 to configure Dump Files to be written in the event of a Blue Screen of Death (BSOD).



    Maybe theres an full memory dump generated:

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec

  4.    28 Jun 2017 #14

    Hmm, interestingly there's no MEMORY.DMP in C:\Windows\ either... Haven't crashed in a while though but if I do I'll do another log collector + memory.dmp if there is one.

    As for the missing drivers for the motherboard, do you suggest installing those from the page I linked earlier? I haven't gotten them installed at this moment, but did have them on my previous install.
      My ComputerSystem Spec


  5. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Jun 2017 #15

    For post #9 they were identified as problems but I was not able to identify a date. With the new drive lets wait to see if there are any more bsod of if they appear as faulting.

    Please indicate how you modified the settings to save dmp files.
    Did you set to automatic?
    Did you uncheck automatic restart?
      My ComputerSystem Spec

  6.    28 Jun 2017 #16

    Just froze again, here's another log collector.
    Attachment 141502

    I haven't changed any dmp settings, I'm on a clean Windows 10 install, but here's the how the settings are currently:
    Attachment 141503
      My ComputerSystem Spec


  7. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Jun 2017 #17

    In the zip that you posted there were no bsod.
    Code:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    The previous system shutdown at 12:42:44 on ?28/?06/?2017 was unexpected.
    Code:
    The following boot-start or system-start driver(s) did not load: damEhStorClass
    Code:
    Event[332]:  Log Name: System  Source: Microsoft-Windows-WindowsUpdateClient  Date: 2017-06-27T19:10:54.184  Event ID: 20  Task: Windows Update Agent  Level: Error  Opcode: Installation  Keyword: Installation,Failure  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: DESKTOP-N6S882A  Description: Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 5/1/2017 12:00:00 AM - 22.21.13.8205.
    Code:
    Problem signature:P1: Ableton Live 9 Suite.exe
    There were many app crashes related to Abeleton:
    Ableton Live 9 Suite.exe
    There were some related to Malwarebytes:
    mbamservice.exe
    mbamtray.exe



    Please uninstall and reinstall:
    Abeleton
    Malwarebytes
      My ComputerSystem Spec


  8. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Jun 2017 #18

    There appear to have been only app crashes with unexpected shutdown and reboot.
    The realtek driver and the drive were replaced.
    The dmp debugging confirmed Realtek but there was also an Intel WHEA dump debugging which often implicates hardware.
    Maybe the drive was the source?
    We can continue monitoring to see if there are any new bsod or perform stress testing on the other hardware components.

    The Intel processor diagnostic tool (IPDT)is relatively quick to run. It has a default setting in which it will stop by temperature trigger.
    Run IPDT and post an image when it has completed.
    Download Intel® Processor Diagnostic Tool: Download Intel® Processor Diagnostic Tool
    The Intel® Processor Diagnostic Tool: The Intel® Processor Diagnostic Tool
      My ComputerSystem Spec

  9.    28 Jun 2017 #19

    Yeah I was installing Ableton + Malware AntiBytes at the time of the freeze, so that might be why? I've succesfully installed those and did the IPDT test:
    Attachment 141505
      My ComputerSystem Spec


  10. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Jun 2017 #20

    1) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:Speccy - Free Download - Piriform: Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer


    2) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    The test should be done with the bios reset and no over clocking.
    Please record maximum temperatures and post images into the thread.
      My ComputerSystem Spec


 
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