1.    06 Jun 2017 #1
    Join Date : Jun 2017
    Alaska
    Posts : 6
    Windows 10 Pro

    Windows 10 BSOD - Driver / Memory Issues


    Hello,
    PC has been crashing more and more frequently. Was happening roughly once daily but now is increasing to multiple times daily. I have uploaded the diagnostic file for review.
    The BSOD message varies from BAD_POOL_HEADER to IRQ conflict to Memory Error. There doesn't seem to be much of a pattern to it.

    I'm Running Windows 10 Pro with an AMD Phenom II 1100T, 8 G of RAM and Gigabyte motherboard.

    It seems to have a problem with driver conflicts. When I run the driver verifier program it crashes except when in Safe Mode. I've also noticed that the connection to my wireless HP printer continually fails. It works again when I turn the printer off and then back on. I don't know if this is related.

    Thanks in advance.
    JAM
      My ComputerSystem Spec
  2.    07 Jun 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    Hi,
    Most of the bsod dumps are corrupted. The only one which is ok shows avast as the culprit:

    Code:
    0x00000139:    KERNEL_SECURITY_CHECK_FAILURE (31.05.2017 21:38:37) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   aswSP.sys [28.04.2017] * avast Self Protection Driver * => http://support.avast.com/ 
                   aswMonFlt.sys [28.04.2017] * avast File System Minifilter Driver * => http://support.avast.com/ 
                   aswbidsdrivera.sys [20.04.2017]   
     
    PROCESS:       svchost.exe

    1. Please remove Avast and use Windows Defender instead for testing:
    2. Please remove the Software Easy Tune 6. Its known for causing bluescreens

    3. Theres a chance that your Harddisk is defective too. Please check this HDD:



    Windows 10 BSOD - Driver / Memory Issues Diagnostic Test Windows 10 BSOD - Driver / Memory Issues
     HDD TEST

    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk check using chkdsk. Refer to the tutorial for details of how to do this.
      My ComputerSystem Spec
  3.    07 Jun 2017 #3
    Join Date : Jun 2017
    Alaska
    Posts : 6
    Windows 10 Pro
    Thread Starter

    I completed these steps and will see how it goes. So far there have been no crashes. The HDD scan shows that it's error free.
    Thanks again.
      My ComputerSystem Spec
  4.    07 Jun 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    Alright, let us know if you have problems again.
      My ComputerSystem Spec
  5.    15 Jun 2017 #5
    Join Date : Jun 2017
    Alaska
    Posts : 6
    Windows 10 Pro
    Thread Starter

    Much better but still some instability


    My system is much more stable but I'm still having some BSOD issues and random hangs, etc. I have attached the latest files for review.
    Thanks
      My ComputerSystem Spec
  6.    20 Jun 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec
  7.    21 Jun 2017 #7
    Join Date : Jun 2017
    Alaska
    Posts : 6
    Windows 10 Pro
    Thread Starter
      My ComputerSystem Spec
  8.    26 Jun 2017 #8
    Join Date : Jan 2017
    Karlsruhe
    Posts : 731
    Windows 10 Pro

    After analysing your dumps I think the RAM could be the cause now. You should check it:



    Windows 10 BSOD - Driver / Memory Issues Diagnostic Test Windows 10 BSOD - Driver / Memory Issues
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
      My ComputerSystem Spec
  9.    30 Jun 2017 #9
    Join Date : Jun 2017
    Alaska
    Posts : 6
    Windows 10 Pro
    Thread Starter

    Here's the screen shot of the Memory test. It looks like that's the culprit. Does it tell you whether it's the memory or the socket? And which one?
    Thanks

    Attachment 141903
      My ComputerSystem Spec
  10.    01 Jul 2017 #10
    Join Date : Apr 2017
    Posts : 8,681
    windows 10 professional version 1607 build 14393.969 64 bit

    The memtest with any error demonstrates a problem with RAM and or DIMM. With an error you would then test one RAM at a time for at least 8 runs. Once you have one RAM that passes you then have one good RAM and one good DIMM. Then you can test the rest of the RAM in the same DIMM. And once you have a good RAM you can move it to other DIMM to test the DIMM. It's time consuming so the testing is best done overnight.

    For the rest of the testing see if you can use the latest edition of Memtest86+, version 5.01: Memtest86+ - Advanced Memory Diagnostic Tool

    This is information on memory testing: Memory problems. - Microsoft Community
      My ComputerSystem Spec

 


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