Windows 10 BSOD - Driver / Memory Issues


  1. Posts : 6
    Windows 10 Pro
       #1

    Windows 10 BSOD - Driver / Memory Issues


    Hello,
    PC has been crashing more and more frequently. Was happening roughly once daily but now is increasing to multiple times daily. I have uploaded the diagnostic file for review.
    The BSOD message varies from BAD_POOL_HEADER to IRQ conflict to Memory Error. There doesn't seem to be much of a pattern to it.

    I'm Running Windows 10 Pro with an AMD Phenom II 1100T, 8 G of RAM and Gigabyte motherboard.

    It seems to have a problem with driver conflicts. When I run the driver verifier program it crashes except when in Safe Mode. I've also noticed that the connection to my wireless HP printer continually fails. It works again when I turn the printer off and then back on. I don't know if this is related.

    Thanks in advance.
    JAM
      My Computer


  2. Posts : 933
    Windows 10 Pro
       #2

    Hi,
    Most of the bsod dumps are corrupted. The only one which is ok shows avast as the culprit:

    Code:
    0x00000139:    KERNEL_SECURITY_CHECK_FAILURE (31.05.2017 21:38:37) [Windows 10] 
     
    CAUSED BY:     memory_corruption    
                   aswSP.sys [28.04.2017] * avast Self Protection Driver * => http://support.avast.com/ 
                   aswMonFlt.sys [28.04.2017] * avast File System Minifilter Driver * => http://support.avast.com/ 
                   aswbidsdrivera.sys [20.04.2017]   
     
    PROCESS:       svchost.exe

    1. Please remove Avast and use Windows Defender instead for testing:
    2. Please remove the Software Easy Tune 6. Its known for causing bluescreens

    3. Theres a chance that your Harddisk is defective too. Please check this HDD:



    Diagnostic Test

     HDD TEST


    Run HDTune to check health and scan for errors.



    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk check using chkdsk. Refer to the tutorial for details of how to do this.
      My Computer


  3. Posts : 6
    Windows 10 Pro
    Thread Starter
       #3

    I completed these steps and will see how it goes. So far there have been no crashes. The HDD scan shows that it's error free.
    Thanks again.
      My Computer


  4. Posts : 933
    Windows 10 Pro
       #4

    Alright, let us know if you have problems again.
      My Computer


  5. Posts : 6
    Windows 10 Pro
    Thread Starter
       #5

    Much better but still some instability


    My system is much more stable but I'm still having some BSOD issues and random hangs, etc. I have attached the latest files for review.
    Thanks
      My Computer


  6. Posts : 933
    Windows 10 Pro
       #6

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My Computer



  7. Posts : 6
    Windows 10 Pro
    Thread Starter
       #7
      My Computer


  8. Posts : 933
    Windows 10 Pro
       #8

    After analysing your dumps I think the RAM could be the cause now. You should check it:



    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.
      My Computer


  9. Posts : 6
    Windows 10 Pro
    Thread Starter
       #9

    Here's the screen shot of the Memory test. It looks like that's the culprit. Does it tell you whether it's the memory or the socket? And which one?
    Thanks

    Attachment 141903
      My Computer


  10. Posts : 32,374
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The memtest with any error demonstrates a problem with RAM and or DIMM. With an error you would then test one RAM at a time for at least 8 runs. Once you have one RAM that passes you then have one good RAM and one good DIMM. Then you can test the rest of the RAM in the same DIMM. And once you have a good RAM you can move it to other DIMM to test the DIMM. It's time consuming so the testing is best done overnight.

    For the rest of the testing see if you can use the latest edition of Memtest86+, version 5.01: Memtest86+ - Advanced Memory Diagnostic Tool

    This is information on memory testing: Memory problems. - Microsoft Community
      My Computer


 

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