Windows 10: BSOD during bootup (black screen 2min -> BSOD)

  1.    18 Oct 2015 #1

    BSOD during bootup (black screen 2min -> BSOD)


    Hello

    I recently upgraded to Windows 10 from 7. I did choose the non-clean install, and i wish to keep it this way. i do NOT wish to clean install, as id rather just fix the problem.

    Anyways, my problem is; During the boot process, the pc startet to take a long time, and b4 booting into windows i received a blue screen, with something like ''Kernel security issue'' or something like that. Checking my event log gave me the following information: 0x00000139 (0x0000000000000003, 0xffffd00020de7890, 0xffffd00020de77e8, 0x0000000000000000).

    I will attach the memory.dmp below. Id really appreciate if somebody could look at it, and narrow down the issue to a specifik driver/program whatever is conflicting.

    My system:
    CPU: i5 4670k
    MB: Asus Maximus VI Impact
    RAM: Corsair 1,5v : 1866mhz
    GPU: Sapphire Tri-X R9 290
    SSD: Samsung 840 Evo 250gb
    SCREEN: Benq xl2430t
    PSU: Corsair AX860i

    Btw - Ive attached bot a .rar and a .zip for convenience. - Thanks EDIT - I for some reason cannot upload these. Instead ill be uploading the standard formula. (BSOD - Posting Instructions - Windows 10 Forums)

    Btw 2 - I highly doub it is a virus, as i know viruses well, and recently ive run a Bitdefender Internet security scan, with Malwarebytes and lastly HitmanPro. (Bitd.. = aggresive scan, malwarebytes = rootkit scan etc, show PuP, Hitman = Show early warning+PuP)
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 11,222
    Windows 10 Pro
       18 Oct 2015 #2

    Hi amd62,

    Welcome to the 10forums.

    Please remove ASUS software, some are known for causing BSOD's.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 2, please remove them as it may cause trouble.


    In case of
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
    Please remove Bitdefender or try a re-install, a driver caused the crash.
    Although this crash happened once as you speak, it isn't necessary to take any action, but with 3rd party AV's it is recommended to remove them BEFORE upgrading and install them AFTER upgrading to prevent problems.
    Code:
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
      My ComputersSystem Spec

  3.    18 Oct 2015 #3

    axe0 said: View Post
    Hi amd62,

    Welcome to the 10forums.

    Please remove ASUS software, some are known for causing BSOD's.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 2, please remove them as it may cause trouble.


    In case of


    Please remove Bitdefender or try a re-install, a driver caused the crash.
    Although this crash happened once as you speak, it isn't necessary to take any action, but with 3rd party AV's it is recommended to remove them BEFORE upgrading and install them AFTER upgrading to prevent problems.
    Code:
    *** WARNING: Unable to verify timestamp for avc3.sys
    *** ERROR: Module load completed but symbols could not be loaded for avc3.sys
    Thank you very much for your reply

    1. I have not installed Asus software, but Windows 10 tries to install it automatically via update. When i look in Control panel, there is also not show any asus software.

    2. I am very aware, that driver booster fails sometimes, and therefore i always check the drivers and update them manually. I only use it to detect not to install. (and i check compability after ofc.)

    3. I did not uninstall bitdefender prior to upgrading, but it didnt work after upgrade. Therefore i reinstalled bitdefender around 16 hours ago. It is working fine after that.


    Btw. I have noticed that some asus software seems to be running (atkexcomsvc.exe), but i cannot uninstall it?...


    Edit: Ive removed the option to delete memory dumps in CCleaner. Thanks
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 11,222
    Windows 10 Pro
       18 Oct 2015 #4

    Tried rebooting and removing?

    If you get another BSOD, let me know by providing a new zip file
      My ComputersSystem Spec

  5.    18 Oct 2015 #5

    axe0 said: View Post
    Tried rebooting and removing?

    If you get another BSOD, let me know by providing a new zip file
    Thanks for finding the avc3.sys error. If i receive another BSOD, i will attach a new zip, and try to uninstall + clean out leftover files from Bitdefender, then reinstall again
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 11,222
    Windows 10 Pro
       18 Oct 2015 #6

    The avc3.sys file is the Bitdefender Active Virus Control driver.
      My ComputersSystem Spec


 

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