Thank you I will try to test the device again in the safe mode.
BTW is there any way to check GPU or something regarding the hardware, because I have some opinion that the NVIDIA have problem.
And is there anyway the SSD is the source problem, because as I said before since last week my booting time in UEFI is taking longer that it should be (around 2-3 minutes, usually only takes less than 20 seconds)
Most often findings in Windows error reporting prompt drive testing.
It rarely hurts to run drive tests to be comprehensive.
Many can run while in safe mode or overnight while sleeping.
To test drives:
Sea Tools Long Generic test
SeaTools | Support Seagate US
HDTune Full error scan or Macrorit surface scan
HD Tune website
Check Hard Disk for Bad Sectors | Scan Disk on Windows
HD Sentinel Overview and SMART
Hard Disk Sentinel - HDD health and temperature monitoring
Chkdsk /b /v
https://learn.microsoft.com/en-us/wi...s=event-viewer
There are various drive tests.
A drive can pass one test and fail another.
The above software have free or trial versions.
GPU testing: Furmark 30 minute testing. See link in the prior post.
Will check again with that list.
btw, how the best way to test in safe mode. Did I need to run some apps or did I use like I used to be. I usually encounter the bluescreen when browsing or zoom. And sometimes randomly when leave it alone the BSOD appears (when not in safe mode).
The laptop BSOD when in safe mode. a minute after I post this lol. I only running video looping
safe mode > shift + restart
Boot into Safe Mode on Windows 10
Record starting day and time.
Record ending day and time of continuous safe mode.
Plan 3 - 5 days or more unless there are BSOD or unexpected shutdowns and restarts.
Monitor using reliability monitor:
View Reliability History in Windows 11 Tutorial | Windows 11 Forum
Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using
Well the laptop is BSOD now and here is the info in the screen: IMG20231114172350.jpg - Google Drive
Will check the reliability monitor in safe mode after the restart.
Please run the V2 log collector and upload the output.
Here the latest V2 log:
CANDRA-TUFA15-(2023-11-14_19-53-28).zip - Google Drive
some notes:
1. I log it in safe mode
2. when doing the v2 log, there are warning about disk cannot be read
3. Weird behavior when I am doing my thing in safe mode, the explorer window close itself when I am paste-ing a file or when I am navigating the file using keyboard arrow.
First off, you're running on the iGPU in the Ryzen CPU. The RTX 2060 is disabled. I assume that's a deliberate part of troubleshooting?
I know you've run Memtest but all of these latest dumps (from today and yesterday) point strongly at a RAM, or possibly CPU, issue. We're seeing an illegal instruction bugcheck, a LIST structure corruption, a memory access violation, a stack buffer overrun, and a misaligned instruction pointer. Many of the dumps were running graphics operations, but not all were, and they all fail for different reasons.
I think for now we should accept that you've tested the RAM and found nothing obvious, so we should next turn our attention to the CPU. I'm in agreement with @zbook that running Prime95 is the best next step. I suggest you run all three Prime95 tests, because we don't just want to stress the CPU we want to stress the CPU and RAM interface. Run each test (small FFTs, large FFTs, and Blend) one after another for at least 1 hour per test, longer if you can.
This WILL cause your CPU to run hot, so also run a temperature monitor (such as CoreTemp) to keep an eye on your CPU temperatures.
If Prime95 displays any errors, if the PC crashes or BSODs, or if the CPU temp rises over 100°C (Tmax on your CPU is 105°C) then stop Prime95 and let us know what happened.
There were 6 BSOD today 11/14/2023.
The bugchecks were 1E, F7, 139, D1.
The AMD GPU drivers were involved in the latest spontaneous safe mode crashes.
Please clean install the AMD GPU drivers using DDU.
Display Driver Uninstaller: How to use | Tutorials
Display Driver Uninstaller (DDU) | Wagnardsoft
https://www.amd.com/en/support
The laptop has AMD switchable graphics.
One option for testing is to turn off the AMD integrated (iGPU) and use only the Nvidia dGPU.
https://www.amd.com/en/support/kb/faq/dh-017
Code:Name AMD Radeon(TM) Graphics PNP Device ID PCI\VEN_1002&DEV_1636&SUBSYS_1E211043&REV_C6\4&12C9051D&0&0041 Adapter Type AMD Radeon Graphics Processor (0x1636), Advanced Micro Devices, Inc. compatible Adapter Description AMD Radeon(TM) Graphics Adapter RAM 512.00 MB (536,870,912 bytes) Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\amdxc64.dll Driver Version 31.0.21905.1001 INF File oem7.inf (ati2mtag_Renoir section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 1 hertz Bits/Pixel 32 Memory Address 0xD0000000-0xDFFFFFFF Memory Address 0xE0000000-0xE01FFFFF Memory Address 0xFC500000-0xFC57FFFF Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0397033.INF_AMD64_BF2B1FC18BA7195D\B396953\AMDKMDAG.SYS (31.0.21905.1001, 101.45 MB (106,378,272 bytes), 11/4/2023 11:15 AM)
Code:amdfendr.sys Wed May 3 12:09:50 2023 (6452955E)
Code:amdkmdag.sys Tue Oct 17 15:04:00 2023 (652EE8B0)
Yes, I disabled the NVIDIA because the BSOD rarely occurred when I disable it. Will try the Prime95 again after I clean install the AMD GPU as zbook said, I happen to do Prime95 some times ago and the report return some error report but I can't understand it.
@zbook
I'll do the clean install and will try to testing turn off iGPU. Thanks for the reference, because I try to disable the iGPU from the Device Manager before and it can't be done.
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