Multiple bsod after clean install of windows 10


  1. Posts : 4
    Windows 10 Home 64bit
       #1

    Multiple bsod after clean install of windows 10


    Hi,

    I was experiencing major issues and multiple BSOD on my PC. So I performed a clean install of Windows 10, downloaded from Microsoft website.

    After clean install, my PC was running perfectly and no BSOD in sight. Well, that was until today that is 😔. I'm not sure if it's the same problem I had before or a new issue. I have attached files, which I hope will be helpful in finding a solution for me please. Here is the link to the files BSOD FILES - Google Drive

    My Windows Version number is - Win10 Version 2004 (OS Build 19041.572)

    Cheers

    Storm77
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    Rerun Speccy and save as txt please.

    Your running KMS on a Enterprise version of Windows 10. Is this a business/corporate system? If yes you should have your IT department look at your problem.
    If it's a home computer then it's an illegal installation of Windows 10.

    Please install and activate a legal version then if the problem persists I'll be glad to help.

    If it's neither of the above please explain.

    Thanks.
      My Computers


  3. Posts : 1,862
    Windows 10 Pro 2004 20H1
       #3

    Search for, and make sure that you remove your "External IP Address" from the Speccy text file before posting it.

    It could be used to DDoS your network.
      My Computer


  4. Posts : 4
    Windows 10 Home 64bit
    Thread Starter
       #4

    Hi,

    Thank you for replying. It is a home computer and I can assure you it is not an illegal installation of Windows. I am very much a novice when it comes to most computer jargon, so I honestly have absolutely no clue what you actually mean when you say "Your running KMS on a Enterprise version of Windows 10", sorry.

    I upgraded from Win 7 (Genuine product as shown in attached file) awhile ago, I downloaded Win 10 from the Microsoft website onto a flash drive, using this to perform the clean install and when prompted for my product key during installation, I entered my Win 7 key. I have never had any issues by doing this in the past.

    I have rerun Speccy and saved it as a text file (deleting my external IP address, as suggested. Thank you). This file is also attached.

    I hope my explanation is suffice :)
      My Computer


  5. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #5

    Looks like I posted in the wrong thread, my apologies. Your all okay. Sorry to make you waste your time.

    Now I need to find the thread my post belonged in.

    I looked at both dumps and they show WHEA 124 errors.

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: !errrec , Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000081000402, Low order 32-bits of the MCi_STATUS value.
    Getting Symbol errors which makes some of the info less than helpful:
    Code:
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that     ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION                ***
    ***                                                                   ***
    *************************************************************************
    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Either you specified an unqualified symbol, or your debugger   ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a   ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that     ***
    ***    enabling unqualified symbol resolution with network symbol     ***
    ***    server shares in the symbol path may cause the debugger to     ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.     ***
    ***                                                                   ***
    ***    For some commands to work properly, your symbol path           ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION                ***
    ***                                                                   ***
    *************************************************************************
    Code:
    1: kd> !errrec ffffe38b07274028
    ===============================================================================
    Common Platform Error Record @ ffffe38b07274028
    -------------------------------------------------------------------------------
    Record Id     : 01d6ab5c3f0f7f9b
    Severity      : Fatal (1)
    Length        : 936
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 10/26/2020 7:32:44 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe38b072740a8
    Section       @ ffffe38b07274180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Descriptor    @ ffffe38b072740f0
    Section       @ ffffe38b07274240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe38b07274138
    Section       @ ffffe38b072742c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : Unknown (Proc 0 Bank 0)
      Status      : 0x0000000000000000
    Cause

    This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. If over-clocking has been enabled, try disabling it. Confirm that any cooling systems such as fans are functional. Run system diagnostics to confirm that the system memory is not defective. It is less likely, but possible that a driver is causing the hardware to fail with this bug check.

    Check temperatures in BIOS then install a program like HWINFO to monitor temps while using the system.

    Do the following as time permits:

    ===================================================
    Follow this tutorial to stress test your CPU:

    Prime95 - Stress Test Your CPU - Windows 10 Forums

    OCCT: OCBASE / OCCT

    For both the above, read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    For Intel CPUs (32 and 64 bit): Intel® Processor Diagnostic Tool

    The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.

    ===================================================
    Follow this tutorials to stress test your GPU:
    FurMark - GPU Stress Test - Windows 10 Forums

    If you have a AMD APU instead of a discreet GPU, try UNIGINE 3D Benchmark..

    ===================================================
    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM. The new version of Memtest86 only allows 4 passes for the free version so run it twice, back to back.

    If you are asked to run MemTest86+ or Memtest86 by a Ten Forums member make sure you run the full 8 (or 4+4) passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

    Take a picture when done and post in the forum please.

    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    ===================================================
    Diagnostics Test
    HDD TEST

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.

    Run CrystalDiskInfo Portable and CrystalDiskMark Portable to

    • Check health of drive
    • Check performance of drive

    Run SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc)

    You can also try the various options available with chkdsk.

    ===================================================
    Run Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    Follow instructions here to decide which drivers you want to test. 3-5 is a good start. Add 3-5 more every two hours until all are selected or you get a BSOD.

    Enable and Disable Driver Verifier in Windows 10

    Familiarize yourself with how to get out of Driver verifier from the above link and from the first link.
      My Computers


  6. Posts : 4
    Windows 10 Home 64bit
    Thread Starter
       #6

    Thank you for your advice. There is a lot of things in that list, so I better get started lol. However, before I begin working through that list, I just wanted to add some new info which I suspect may be the cause of all these bsod headaches I'm having, although I could also be completely off the mark here but I have just noticed the fan that sits over my CPU is not spinning all of the time although you can see it trying to spin. I'm assuming that this is not normal and that fan is now faulty and possibly the cause of my problems. Not sure if you need this info but I'm a firm believer of too much info is better than not enough. So the fan details are:- Intel E97378-001 - CPU Heatsink And Fan Cooler For Intel Sockets LGA1150 LGA1151 LGA1155 LGA1156 (photo attached)

    Thanks and let me know if you agree or not :) If you don't then I will begin following your advice from your previous post.

    Cheers :)
      My Computer


  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #7

    What is the temperature of the CPU? Look in BIOS then install HWmonitor and check it while running normally. If it's running hot that will be the cause of the problem.
      My Computers


  8. Posts : 4
    Windows 10 Home 64bit
    Thread Starter
       #8

    I think we have found the cause of my issues. The fan has now stopped working completely. My CPU temp in my bios was 91° and have attached saved data from HWmonitor. Thank you for all your help. I will now mark this post as resolved :)
      My Computer


  9. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #9

    Excellent. Glad you found the cause.
      My Computers


 

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