Alienware 15 R1 BSOD "Thread stuck on Driver"

(machine translated)
Hello, I recently bought a Dell Alienware 15 R1 online, unfortunately I found that it crashes regularly as soon as you try to play games.
The games themselves are going well.
The notebook crashes randomly and spits out a BSOD with the comment "Tread stuck on Driver"
Of course, I have already independently searched for a possible cause on the Internet, but unfortunately I have not found a solution that could help me, so I am here now.

Here is the data about my system:
• Windows 10 Home 64-bit (Version 1909 (Build 18363.815)
• Intel Core i7 4720HQ @ 2.60GHz
• Haswell 22nm technology
• 16.0GB dual-channel DDR3 @ 800MHz (11-11-11-28)
• 1863GB Seagate ST2000LX001-1RG174 (SATA)
• 238GB TOSHIBA THNSNJ256G8NU (SATA (SSD))
• Sound Blaster Recon3Di
• Intel HD Graphics 4600 (Dell)
• 4096MB ATI AMD Radeon R9 M390X (Dell)

Furthermore I have attached a .Zip file in which more detailed information can be found.
Unfortunately, I am not a professional when it comes to computers and I am currently only hobbyist with computer hardware and software, so if information is missing that you need to help me, I will of course try to provide it as soon as possible.

I thank everyone who takes the time and tries to help me with my problem.
Best wishes and stay healthy!
Maurice

Test GPU with FurMark - FurMark - GPU Stress Test

MrPepka said:

Test GPU with FurMark - FurMark - GPU Stress Test

I will do it immediately, I will contact you when the results are there.

- - - Updated - - -

MrPepka said:

Test GPU with FurMark - FurMark - GPU Stress Test

Done.
SCORE:2210 points (37 FPS, 60000 ms)
Max GPU Temp: 76°C
Resolution: 1920x1080 (FS) - AA:0 samples
FPS: min:36, max:39, avg:37 - OPTIONS: DynBkg
AMD Radeon (TM) R9 M390X (1002-6921)
Radeon Adrenalin 2020 20.4.2
GPU core: 624 MHz, memory: 1250 MHz
Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
CPU Speed 2598 MHz System Memory 16273
Windows 10 64-bit build 18363

The logs were in a foreign language and could not be scanned.
Please use English as the default language and upload a new V2.

https://www.tenforums.com/tutorials/...dows-10-a.html
Change Display Language in Windows 10

BSOD - Posting Instructions


The misbehaving drivers identified in the debugging were the AMD GPU drivers.


1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make sure that there is no over clocking while troubleshooting

14) Uninstall everything AMD using Display driver uninstaller and install new drivers from the Dell website:
https://www.dell.com/support/home/us...e=alienware-15

15) Perform Windows updates

16) If there are recurrent BSOD caused by AMD GPU drivers, alternative driver versions are available on the AMD website.

Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller Download version 18.0.2.3 (or newer version if available)

Display Driver Uninstaller: How to use - Windows 7 Help Forums

http://support.amd.com/en-us

https://www.amd.com/en/support/kb/faq/rs-install

https://support.amd.com/en-us/downlo...indows+10+-+64

Code:

Name	AMD Radeon (TM) R9 M390X
PNP-Gerätekennung	PCI\VEN_1002&DEV_6921&SUBSYS_068A1028&REV_00\4&3CC84D5&0&0008
Adaptertyp	AMD Radeon Graphics Processor (0x6921), Advanced Micro Devices, Inc.-kompatibel
Adapterbeschreibung	AMD Radeon (TM) R9 M390X
Adapter-RAM	(1.048.576) Bytes
Installierte Treiber	C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\amdxc64.dll
Treiberversion	26.20.15029.27016
INF-Datei	oem5.inf (Abschnitt ati2mtag_Amethyst)
Farbebenen	Nicht verfügbar
Farbtabelleneinträge	Nicht verfügbar
Auflösung	Nicht verfügbar
Bits/Pixel	Nicht verfügbar
Speicheradresse	0xE0000000-0xEFFFFFFF
Speicheradresse	0xF0000000-0xF01FFFFF
E/A-Port	0x0000EF00-0x0000EFFF
Speicheradresse	0xF7DC0000-0xF7DFFFFF
IRQ-Kanal	IRQ 4294967290
Treiber	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0354308.INF_AMD64_48534036AFA0F0D8\B354265\ATIKMPAG.SYS (26.20.15029.27016, 578,22 KB (592.096 Bytes), 23.04.2020 14:40)

Code:

atikmdag.sys Tue Apr 21 15:52:31 2020 (5E9F5D0F)
atikmpag.sys Tue Apr 21 15:35:02 2020 (5E9F58F6)

zbook said:

The logs were in a foreign language and could not be scanned.
Please use English as the default language and upload a new V2.

https://www.tenforums.com/tutorials/...dows-10-a.html
Change Display Language in Windows 10

BSOD - Posting Instructions


The misbehaving drivers identified in the debugging were the AMD GPU drivers.


1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make sure that there is no over clocking while troubleshooting

14) Uninstall everything AMD using Display driver uninstaller and install new drivers from the Dell website:
https://www.dell.com/support/home/us...e=alienware-15

15) Perform Windows updates

16) If there are recurrent BSOD caused by AMD GPU drivers, alternative driver versions are available on the AMD website.

Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller Download version 18.0.2.3 (or newer version if available)

Display Driver Uninstaller: How to use - Windows 7 Help Forums

http://support.amd.com/en-us

https://www.amd.com/en/support/kb/faq/rs-install

https://support.amd.com/en-us/downlo...indows+10+-+64

Code:

Name	AMD Radeon (TM) R9 M390X
PNP-Gerätekennung	PCI\VEN_1002&DEV_6921&SUBSYS_068A1028&REV_00\4&3CC84D5&0&0008
Adaptertyp	AMD Radeon Graphics Processor (0x6921), Advanced Micro Devices, Inc.-kompatibel
Adapterbeschreibung	AMD Radeon (TM) R9 M390X
Adapter-RAM	(1.048.576) Bytes
Installierte Treiber	C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\amdxc64.dll
Treiberversion	26.20.15029.27016
INF-Datei	oem5.inf (Abschnitt ati2mtag_Amethyst)
Farbebenen	Nicht verfügbar
Farbtabelleneinträge	Nicht verfügbar
Auflösung	Nicht verfügbar
Bits/Pixel	Nicht verfügbar
Speicheradresse	0xE0000000-0xEFFFFFFF
Speicheradresse	0xF0000000-0xF01FFFFF
E/A-Port	0x0000EF00-0x0000EFFF
Speicheradresse	0xF7DC0000-0xF7DFFFFF
IRQ-Kanal	IRQ 4294967290
Treiber	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0354308.INF_AMD64_48534036AFA0F0D8\B354265\ATIKMPAG.SYS (26.20.15029.27016, 578,22 KB (592.096 Bytes), 23.04.2020 14:40)

Code:

atikmdag.sys Tue Apr 21 15:52:31 2020 (5E9F5D0F)
atikmpag.sys Tue Apr 21 15:35:02 2020 (5E9F58F6)

Thank you, I will work through these steps and will then report back to you with the results.

- - - Updated - - -


Thank you, I will work through these steps and will then report back to you with the results.

- - - Updated - - -

The Last .Zip was in German, sorry for that.

Here is the Console output:

Microsoft Windows [Version 10.0.18363.815]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.815

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image/restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.815


Error: 87

The cleanup-image/restorehealth option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.815

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
371456 file records processed.
File verification completed.
22919 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
1043 reparse records processed.
473750 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
1043 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
51148 data files processed.
CHKDSK is verifying Usn Journal...
34628576 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

249397247 KB total disk space.
44285220 KB in 184386 files.
120652 KB in 51149 indexes.
0 KB in bad sectors.
494575 KB in use by the system.
65536 KB occupied by the log file.
204496800 KB available on disk.

4096 bytes in each allocation unit.
62349311 total allocation units on disk.
51124200 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-U85OAVN\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-U85OAVN\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\WINDOWS\system32>

Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10