Hi everyone, I recently had MEMORY_MANAGEMENT BSOD on my laptop. I left it running on battery for a while, when I came back it was showing the blue screen and the battery was almost depleted. I'm guessing it happened trying to hibernate or go to sleep. Hopefully you can help me pinpoint the issue. Thanks in advance.
Update Intel Chipset driver - Downloads for Intel(R) Chipset Software Installation Utility
Test RAM with memtest86 - MemTest86+ - Test RAM
Test disks with SeaTools - SeaTools for DOS - Hard Drive Diagnostic
Sorry for the delay, I had to use the computer almost non stop for the last week, so I didn't have time to do all the tests, and fortunately the BSOD didn't occurred again. I did do the Memetest86 tests and it didn't find errors.
But today I had another issue, I was installing a program to the HDD and during the install the drive disappeared from the system. I restarted the system and entered the Bios but the disk wasn't there. I opened the laptop and disconnected the drive, I left it there for a while almost sure it was dead. Later I connected it again and the Bios recognized it, I ran Seatools from a USB drive and the HDD passed the SMART Test, the Short Self Diagnostic Test, a Generic Short Test, a Generic Long Test, a Short Fix All Test and a Long Fix All Test. Right now the drive is working without issues. I'm already working on doing a backup and finding a replacement drive, but the drive seems to be working fine. Maybe is a mobo issue? Any other ideas?
- - - Updated - - -
Attachment 277654
Updated Logs
Is this faulty disk stable on another computer? If so, it may be the fault of the motherboard, or actually the built-in SATA controller. So it's worth buying and connecting an external SATA controller, maybe there won't be any problems on it
Unfortunately, I don't have any other computer to test and is difficult to go to a repair center right now due to the pandemic. But after it happening again during a high disk activity operation, weekly automatic defrag, and searching a bit on the Internet, I'm 95% sure the disk is fine and it's a sata cable issue, sata controller or motherboard issue. I'll start trying to find someone who sells the cable in my region and, if I find it and it solves my problem, I'll update the post or contact Dell.
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
14) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
15) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
16) Run Crystal Disk standard edition:
CrystalDiskInfo – Crystal Dew World
17) Make sure images are posted for all steps / tests:
Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums
These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
Last edited by zbook; 11 May 2020 at 14:14.
Sorry for the late response, I have apparently solved my problems. I disabled Link Power Management on the Intel Rapid Storage Technology tool and I haven't had a crash, BSOD or drives disconnecting for the last 3 months. I'll mark this as solved.
Glad to read that it is sorted.
3 months is more than enough time to check for stability / instability.
Consider making free backup images:
Macrium Software | Your Image is Everything
Backup and Restore with Macrium Reflect
Quote