BSOD and now random restarts with no screen

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  1. Posts : 19
    Windows 10
       #1

    BSOD and now random restarts with no screen


    Hello,

    Desperate need for help, tried turning on game boost in BIOS and tweaking mystic light and iCue RGB settings past weekend, then started getting BSOD after startup. Tried system restore, less frequent BSOD, but upon digging into minidumps to find root, now am getting random restarts with no blue screen. Attaching the log file as instructed. Can anyone help identify what is wrong? Running Windows 10, all system specs listed in my profile.

    Thank You All
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2

    Update or uninstall cFosSpeed - check updates in program
      My Computer


  3. Posts : 19
    Windows 10
    Thread Starter
       #3

    I did Uninstall that program, still getting random restarts with no blue screen and no minidump

    - - - Updated - - -

    Actually upon checking, the program had reinstalled itself, so I uninstalled again and did a quick search and it seems to be a known issue. Could the restarts be from a program reinstalling itself? I uninstalled everything I could find associated with this program (Dragon Center, LAN Manager, MSI SDK) in hopes to stop it from reinstalling.
      My Computer


  4. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    What is the warranty status for the computer?

    When did you start running Windows driver verifier?
    Turn off the tool.
    It may be used later in the thread.


    Some of the spontaneous BSOD bugchecks are typically seen with malfunctioning hardware.
    The logs displayed WHEA corrected hardware errors.

    For all steps / tests please make sure images are posted into the thread:


    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums



    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Create a brand new restore point.
    Create System Restore Point in Windows 10

    15) Sometimes there are problems in the bios that produce BSOD

    16) To ensure that there are no improper bios settings please reset the bios

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)


    17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    18) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    19) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    20) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    21) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    https://www.memtest86.com/

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.

    22) Run HD Tune (free version) (all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    23) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downl...ls-win-master/
    http://knowledge.seagate.com/article...S/FAQ/202435en

    24) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    25) These tests can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
    c) Memtest86
      My Computer


  5. Posts : 19
    Windows 10
    Thread Starter
       #5

    I will start working through all of these tests this evening after work, thank you for the detailed and in-depth help! All of my components are still under warranty, I just built the PC at the end of 2019. It will likely take me a few days to run all of the tests, would it be better to wait and compile all of the data together in one post or post the results of each test as I finish them?
      My Computer


  6. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Please post results as they are performed.
      My Computer


  7. Posts : 19
    Windows 10
    Thread Starter
       #7

    Will do, thanks again. Also to answer your question about Driver Verifier, I started it last night after starting to dig into the issue as it was in another forum, but I will stop it before I start running any of the tests. One other question, I have my system set up with Win10 on one SSD and Linux Mint 18 on the other SSD so I boot into GRUB and Win10 is my default boot, will resetting BIOS affect/corrupt this dual boot?
      My Computer


  8. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    For dual boot see this tutorial:
    Dual Boot Windows 10 with Windows 7 or Windows 8

    Resetting the BIOS should only impact BIOS settings.

    Please open a thread in the general forum to get confirmation.
      My Computer


  9. Posts : 19
    Windows 10
    Thread Starter
       #9

    Results from step 1 through 12:
    Microsoft Windows [Version 10.0.18363.720]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.720

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.720

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    735744 file records processed.
    File verification completed.
    19173 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    982 reparse records processed.
    985670 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    982 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    124964 data files processed.
    CHKDSK is verifying Usn Journal...
    34764040 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    999543807 KB total disk space.
    453026708 KB in 572000 files.
    340988 KB in 124965 indexes.
    0 KB in bad sectors.
    877923 KB in use by the system.
    65536 KB occupied by the log file.
    545298188 KB available on disk.

    4096 bytes in each allocation unit.
    249885951 total allocation units on disk.
    136324547 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-RDMTKV6\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-RDMTKV6\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\WINDOWS\system32>
      My Computer


  10. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    First scannow:
    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.

    Second scannow:
    Code:
    Windows Resource Protection did not find any integrity violations.
      My Computer


 

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