Hi
This time it happened when I connected my newly bought DOK. It's not the first time I connect it but it's the first time I got BSOD for this. I disconnected drive E that maybe had a problem with my previous BSOD experience. I still have the C drive though.
I hope the attachment will give some more info about what was going on when the BSOD occurred.
Let me know if I need to supply any additional information, thanks
Attachment 271153
Install all updates to Windows 10 with Windows Update as well test your disk with SeaTools - SeaTools for DOS - Hard Drive Diagnostic
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) Make sure that there is no over clocking while troubleshooting.
14) Sometimes there are problems in the bios that produce BSOD.
15) To ensure that there are no improper bios settings please reset the bios.
16) Sometimes there can be failure to boot after resetting the bios.
17) Backup the computer files to another drive or to the cloud.
18) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
Backup and Restore with Macrium Reflect
19) Create a brand new restore point.
Create System Restore Point in Windows 10
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
3 Easy Ways to Clear CMOS (Reset BIOS)
How to Clear CMOS (AKA Reset BIOS Settings)
20) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
21) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
22) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
23) For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
24) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
Last edited by zbook; 20 Mar 2020 at 10:54.
Well, I was hoping I won't need to do all those steps again which didn't help last time.
Doesn't the dump files have any information about the cause of the BSOD to minimize the actions to be done in order to isolate the problem?
Unfortunately the bugcheck did not display the misbehaving driver or malfunctioning hardware.
You can make a backup image and start from a clean install or run through typical troubleshooting steps.
Thank you for your reply. The last time it happened, it was when I touched the case of my computer and it seems that the static electricity caused it.
This time it was when I connected the DOK but it doesn't seem to be related to the DOK itself.
Can it be some kind of an electricity issue of my computer? Is there a way for me to check this?
Please update the specs in the "My Computer" section.
The steps above are designed to rule in / rule out problems.
Speccy or hwinfo will collect the information.
Then manually enter the applicable information.
Download Speccy | Find your computer specs, free!
Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS
Quote