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Windows crashes randomly and is unable to create dump file
Hello,
My laptop is an HP ENVY - 15-as105nl, i bought it in 2017.
My Windows version is 1903 (build SO 18362.476).
About last week, I was using the PC for school, when I first noticed a sudden slowdown in performance, until it stopped for a couple of seconds and then the blue screen appeared with code: CRITICAL_PROCSS_DIED.
From that moment the same thing is repeated often every time I use the PC.
I tried to enable the writing of the dump file, but the file is not created and from "Event Viewer" an error is shown:
"volmgr 161, Creation of the dump file failed due to an error while creating the dump. "
A further problem began to occur practically from the same day.
When I turn on the computer, a black screen is displayed with the words:
"Boot device not found
Please install an operating system on your hard disk
Hard disk (3F0)
F2 System disgnostics."
If I go to the boot menu, no media is shown.
My current solution is to start the bios and wait a few minutes.
Then, without making changes, if I save and go out, the computer starts normally.
To eventually crash a few minutes later for a BSOD.
I don't know if the two problems are related but they started to occur on the same day without me doing anything in particular that I remember.
I have already talked to a technician through the Hp forum.
This person recommended this procedure to me:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform System Test> Extensive test. Share the result on your next post.
Unfortunately the problem has not been solved.
I also tried performing an OS restore from windows settings, keeping the files.
This didn't work either.
Here's the Log collector results: LGPC-(2019-11-27_18-44-37).zip - Google Drive
Thanks for the help.