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  1. Joined : Feb 2016
    Posts : 12
    Microsoft Windows 10 Pro 64-bit
       25 Feb 2016 #1

    BSOD Help (also crashes without BSODs and dump files)


    Hi all,

    I've been getting some hard reboots while gaming recently. Generally, there have been no BSODs and crash dump files created when these reboots occur. I have since ran Windows' driver verifier to force some BSODs that may/may not be related to the reboots I am seeing. I should note that the reboots only happen while gaming. My temperatures are fine, and my voltages are fine. I have ran furmark and prime95 to stress the hardware, and have not duplicated the reboots. Any help is greatly appreciated - I have attached my recent crash dumps.

    My specs:
    Intel i5 4690k cpu
    Gigabyte GA-Z97X-Gaming 5 mobo
    Radeon R9 280 3GB gpu
    Corsair HX850 modular psu
    16GB Crucial Ballistix ram
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Feb 2016 #2

    Remove Panda, use Windows Defender as alternative and let me know how it goes
    Driver Reference Table - PSINFile.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 1000007E, {ffffffff80000003, fffff803897d3c18, ffffd00147bc4bb8, ffffd00147bc43d0}
    
    
    *** WARNING: Unable to verify timestamp for PSINFile.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 12
    Microsoft Windows 10 Pro 64-bit
       26 Feb 2016 #3

    axe0 said: View Post
    Remove Panda, use Windows Defender as alternative and let me know how it goes
    Driver Reference Table - PSINFile.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 1000007E, {ffffffff80000003, fffff803897d3c18, ffffd00147bc4bb8, ffffd00147bc43d0}
    
    
    *** WARNING: Unable to verify timestamp for PSINFile.sys
    *** ERROR: Module load completed but symbols could not be loaded for PSINFile.sys
    I will give this a shot over the course of the weekend. Thanks for the suggestion. When using the driver reviewer, I noticed there were a ton that were specific to Panda, and this concerned me. Does this sound like a likely culprit for my random reboots (only while gaming) that DO NOT typically create dump files? I've only gotten the actual BSODs and dump files since running reviewer.exe and selecting all.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Feb 2016 #4

    Random reboots aren't the same as bluescreens, there are a few different crashes

    1. Freeze crash, nothing responds anymore so it is impossible to create a dump because the functions can't be called and also nothing is actually triggering the function for a bluescreen for whatever reason,
    2. Shutdown/restart crash, the system doesn't have the time for it,
    3. Bluescreen crash, this is actually a real system crash, at least I wouldn't call a freeze and shutdown/restart a real system crash.


    Only with bluescreens dumps are generated.
      My System SpecsSystem Spec


  5. Joined : Feb 2016
    Posts : 12
    Microsoft Windows 10 Pro 64-bit
       26 Feb 2016 #5

    axe0 said: View Post
    Random reboots aren't the same as bluescreens, there are a few different crashes

    1. Freeze crash, nothing responds anymore so it is impossible to create a dump because the functions can't be called and also nothing is actually triggering the function for a bluescreen for whatever reason,
    2. Shutdown/restart crash, the system doesn't have the time for it,
    3. Bluescreen crash, this is actually a real system crash, at least I wouldn't call a freeze and shutdown/restart a real system crash.


    Only with bluescreens dumps are generated.
    The rebooting issue I am suffering does not generate a blue screen or dump files. After doing some research, it was recommended that I try running Windows' driver reviewer to stress the drivers and potentially generate BSODs to gain some insight into what could be causing the aforementioned reboots. Once I began running reviewer, that is when I was able to create blue screens and the dump files that I attached to this post. Hopefully, they are pointing me in the right direction; however, I am a bit skeptical. Since I cannot seem to cause a reboot using cpu, ram, or gpu stress tests, I find it very difficult to pinpoint whether my problem is with hardware or software. I hope your suggestion to uninstall Panda fixes the problem, but only time will tell.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Feb 2016 #6

    Reboots/shutdowns have quite some causes, as has freezes, bluescreens and quite some other problems.
    Below a few possibilities that may cause a shutdown/reboot, not all of them may be relevant to you.
    1. Improper PSU, meaning a dying PSU or just one that isn't good enough for your system
    2. 3.3v, 5v and 12v values in the BIOS improper, too high or too low can cause various of problems
    3. Definition in the BIOS that states to shutdown the system when a certain temperature has been reached with any component
    4. Corrupted task in the task scheduler may sometimes cause this problem too
    5. Circuit problem, a problem with the hardware where the power isn't going smooth through the system what usually leads to component getting not enough power what is also another possibility that may occur without a circuit problem too which is why I added this possibility too
    6. Component not getting enough, or too much power
    7. Peripheral? This may sound odd, but I've dealt with shutdown problems what was caused by a peripheral where the USB port connection was damaged. Now I think about it, it sounds weird to me although removing the peripheral was the solution.
      My System SpecsSystem Spec


  7. Joined : Feb 2016
    Posts : 12
    Microsoft Windows 10 Pro 64-bit
       26 Feb 2016 #7

    axe0 said: View Post
    Reboots/shutdowns have quite some causes, as has freezes, bluescreens and quite some other problems.
    Below a few possibilities that may cause a shutdown/reboot, not all of them may be relevant to you.
    1. Improper PSU, meaning a dying PSU or just one that isn't good enough for your system
    2. 3.3v, 5v and 12v values in the BIOS improper, too high or too low can cause various of problems
    3. Definition in the BIOS that states to shutdown the system when a certain temperature has been reached with any component
    4. Corrupted task in the task scheduler may sometimes cause this problem too
    5. Circuit problem, a problem with the hardware where the power isn't going smooth through the system what usually leads to component getting not enough power what is also another possibility that may occur without a circuit problem too which is why I added this possibility too
    6. Component not getting enough, or too much power
    7. Peripheral? This may sound odd, but I've dealt with shutdown problems what was caused by a peripheral where the USB port connection was damaged. Now I think about it, it sounds weird to me although removing the peripheral was the solution.
    I have tested my psu by running stress tests while monitoring voltage levels. The drop under load is minimal, suggesting the psu is fine. I also tested it with a third-party multimeter, and it checked out fine. The voltage levels in the bios also check out properly.

    I am curious if my gpu may be the problem, since it happens while gaming. Although, I would also expect it to crash during gpu stress tests like furmark, if the gpu was indeed the problem. I should note that I do experience some issues when using a 2nd monitor, where when the 2nd display is plugged in, my primary display will only show vertical bars of varying gray colors. A reboot will fix the problem; however, it does return after some usage.

    Is there an efficient way to diagnose if components are receiving too little/too much power? I feel like this may be difficult to achieve. I am using a gold-rated, 850watt power supply from a reputable company (Corsair). The odds if it being the problem seem limited; however, there is always a chance, right?
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Feb 2016 #8

    Is there an efficient way to diagnose if components are receiving too little/too much power?
    I'm convinced there are, but I wouldn't know any of them.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec


  9. Joined : Feb 2016
    Posts : 12
    Microsoft Windows 10 Pro 64-bit
       26 Feb 2016 #9

    axe0 said: View Post
    I'm convinced there are, but I wouldn't know any of them.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

    I have updated my System Specs, as requested. I have also just uninstalled Panda Security, as advised.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Feb 2016 #10

    Keep me posted
      My System SpecsSystem Spec


 
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