Hi Veoxer,
Welcome to TF BSOD forum.
There were no dump files collected.
The RAM is mismatched.
When were each module installed?
The 2nd one was installed they same day I bought my laptop by the vendor himself and that was 2.5 years ago.
Code:
Location : Bottom-Slot 1(left)
BankLabel : BANK 0
Manufacturer : SK Hynix
MemoryType : DDR4
FormFactor : SODIMM
Capacity : 8GB
Speed : 2133
Serial : 14166224
PartNumber : HMA81GS6AFR8N-UH
ECC : False
TypeDetail : {Synchronous}
Location : Bottom-Slot 2(right)
BankLabel : BANK 2
Manufacturer : Micron
MemoryType : DDR4
FormFactor : SODIMM
Capacity : 8GB
Speed : 2133
Serial : 19473017
PartNumber : 16ATF1G64HZ-2G1B1
ECC : False
TypeDetail : {Synchronous}
Please perform the following steps:
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) bcdedit /enum {badmemory}
10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
Here's the text from the console:
Code:
Microsoft Windows [Version 10.0.18362.449](c) 2019 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18362.449[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18362.449[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 394240 file records processed.File verification completed. 6668 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 183 reparse records processed. 551688 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 183 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 78725 data files processed.CHKDSK is verifying Usn Journal... 37429208 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 249397247 KB total disk space. 68816848 KB in 301118 files. 194164 KB in 78726 indexes. 0 KB in bad sectors. 508091 KB in use by the system. 65536 KB occupied by the log file. 179878144 KB available on disk. 4096 bytes in each allocation unit. 62349311 total allocation units on disk. 44969536 allocation units available on disk.C:\Windows\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\DESKTOP-LD3980E\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition4"'Property(s) update successful.C:\Windows\system32>wmic recoveros set DebugInfoType = 7Updating property(s) of '\\DESKTOP-LD3980E\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition4"'Property(s) update successful.C:\Windows\system32>bcdedit /enum {badmemory}RAM Defects-----------identifier {badmemory}C:\Windows\system32>
11) Make sure that there is no over clocking while troubleshooting.
There wasn't any.
12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
Attachment 254114
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
Attachment 254115
13) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
I don't have it.
14) Uninstall Avira using the applicable uninstall tool:
How do I perform a manual reinstallation of my Avira Antivirus product? – Official Avira Support | Knowledgebase & Customer Support | Avira
I fully uninstalled Avira.
15) Uninstall Bitdefender using the applicable uninstall tool:
Uninstall Bitdefender
Download BitDefender Uninstall Tool
I fully uninstalled Bitdefender.
16) Make sure Windows defender is on
It was already on.
17) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
For the HDD:
Attachment 254116Attachment 254117Attachment 254118
And the SSD:
Attachment 254119Attachment 254120Attachment 254121
18) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
Here are the result for both of them from the log files:
Attachment 254122Attachment 254123
19) Run Memtest86 version 8.2 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
I'm sorry I only ran the 4 passes once but I just wanted to give you some feedback as soon as possible, i will run them a second time right away, but for now here are the results of the 1st one:
screenshot => Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
Log file => Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
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