1) New computers should not be having BSOD.
2) Please contact HP for a Return Merchandise Authorization (RMA).
3) If you prefer to troubleshoot:
a) change the default language to English
https://www.tenforums.com/tutorials/...dows-10-a.html
Change Display Language in Windows 10
b) upload a new V2 into this thread
c) post share links for these dump files:
1) C:\windows\memory.dmp
2) NDIS-20191102-1729.dmp
Code:
Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 11/02/2019 17:13:24
Size on disk: 722 MB
Code:
Name LastWriteTime Size (MB)
---- ------------- ---------
NDIS-20191102-1729.dmp 02/11/2019 17:29:54 1132,61
3) Download and install HP Support Assistant:
https://support.hp.com/us-en/drivers...-1?sku=8AR29EA
4) Download and Install: HP PC Hardware Diagnostics UEFI
https://support.hp.com/us-en/drivers...-1?sku=8AR29EA
5) Reboot > repetitively click F10 > run HP PC Hardware Diagnostics UEFI overnight in extensive or loop until failure >
use a camera or smartphone camera to take pictures and post images into the thread
Take Screenshot in Windows 10
How to Upload and Post Screenshots and Files at Ten Forums
6) Uninstall and reinstall: rtwlane.sys
https://answers.microsoft.com/en-us/...0-8d22254aa1c1
Code:
RTWlanE Realtek Wireless LAN 8 Realtek Wireless LAN 8 Kernel Manual Running OK TRUE FALSE 4ÿ096 4ÿ861ÿ952 0 03/05/2019 10:30:12 C:\WINDOWS\system32\drivers\rtwlane.sys 8ÿ192
Code:
Nom [00000001] Realtek RTL8822BE 802.11ac PCIe Adapter
Type de carte Ethernet 802.3
Type de produit Realtek RTL8822BE 802.11ac PCIe Adapter
Installé Oui
ID de périphérique Plug-and-Play PCI\VEN_10EC&DEV_B822&SUBSYS_831B103C&REV_00\00E04CFFFEB8220100
Dernière réinitialisation 05/11/2019 10:55
Index 1
Nom du service RTWlanE
Adresse IP 192.168.10.44, fe80::3c96:5ad2:6f61:3c7b, 2a01:e35:2ffe:2540:e8d2:c1ff:af5c:6406, 2a01:e35:2ffe:2540:3c96:5ad2:6f61:3c7b
Sous-réseau IP 255.255.255.0, 64, 128, 64
Passerelle IP par défaut 192.168.10.254, fe80::224:d4ff:fea7:48f9
DHCP activé Oui
Serveur DHCP 192.168.10.254
Expiration du bail DHCP 06/11/2019 03:02
Obtention du bail DHCP 05/11/2019 15:02
Adresse MAC C0:B5:D7:D0:AC:81
Port d’E/S 0x0000FF00-0x0000FFFF
Adresse mémoire 0xFCEF0000-0xFCEFFFFF
Canal IRQ IRQ 4294967257
Pilote C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.0.8.107, 10,93 Mo (11 459 368 octets), 07/05/2019 03:20)
Code:
rtwlane.sys
Realtek PCI-E Wireless LAN NIC NDIS Driver
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=21&Level=4&Conn=3
Code:
rtwlane.sys Fri May 3 01:30:12 2019 (5CCBFC14)
7) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
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